Monitor app reviews and ratings on the Zoom App Marketplace, respond professionally to user feedback, and improve app discoverability following Zoom guidelines.

App reviews and ratings


## Monitoring and responding to app reviews and ratings

The app [Reviews & ratings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083547) feature allows app users to rate and write reviews about their experience using your app.

<Image src="/img/Review-and-ratings01.png" width={300}  />

App owners are responsible for monitoring reviews, responding appropriately, and leveraging the feedback for product improvement and app discoverability.

<Image src="/img/Review-and-ratings03.png" />

## Guidelines

- Respond professionally and constructively. Thank users for positive feedback, and address concerns raised in critical reviews with a focus on resolving the underlying issue or clarifying functionality.
- Make sure your response adheres to all Zoom guidelines policies.
    - [Content guidelines](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083547#h_84053921924811764171046596) for rating and reviewing apps.
    - [Zoom App Marketplace Developer Agreement](https://www.zoom.com/en/trust/marketplace-developer-agreement/).
    - [Zoom Acceptable Use Guidelines](https://www.zoom.com/en/trust/acceptable-use-guidelines/).
- App users are instructed **not** to use the rating system to request app support.  However, should this happen the best practice is to provide them a link where they can get the proper support for your app.  Make sure your support resources listed on your app's listing page are current, robust, and actively monitored.

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**Note**
Zoom continuously updates and improves its products and features. Check the developer documentation regularly for the most up-to-date information.
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