# App reviews and ratings

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## Monitoring and responding to app reviews and ratings

The app [Reviews & ratings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083547) feature allows app users to rate and write reviews about their experience using your app.

![](/img/Review-and-ratings01.png)

App owners are responsible for monitoring reviews, responding appropriately, and leveraging the feedback for product improvement and app discoverability.

![](/img/Review-and-ratings03.png)

## Guidelines

-   Respond professionally and constructively. Thank users for positive feedback, and address concerns raised in critical reviews with a focus on resolving the underlying issue or clarifying functionality.
-   Make sure your response adheres to all Zoom guidelines policies.
    -   [Content guidelines](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083547#h_84053921924811764171046596) for rating and reviewing apps.
    -   [Zoom App Marketplace Developer Agreement](https://www.zoom.com/en/trust/marketplace-developer-agreement/).
    -   [Zoom Acceptable Use Guidelines](https://www.zoom.com/en/trust/acceptable-use-guidelines/).
-   App users are instructed **not** to use the rating system to request app support. However, should this happen the best practice is to provide them a link where they can get the proper support for your app. Make sure your support resources listed on your app's listing page are current, robust, and actively monitored.

> **Note**
> Zoom continuously updates and improves its products and features. Check the developer documentation regularly for the most up-to-date information.