Supporting published apps

After your app has passed review and published to the Zoom App Marketplace, you are required to continue to maintain it, assist subscribers, and respond to reported issues.

As part of the app submission process, developers provide support options that users can use to report issues and request help.

Additionally, users can report issues directly to Zoom:

  • At the bottom of each app's listing page on the Marketplace, there is a Report button.
  • If users choose to remove an app, they are also prompted to provide a reason for removing the app.

The reports go to the Zoom Marketplace team. After ensuring the validity of the reports the team sends an email describing the reported issues and resources to fix the issues to the app's developers.

  • App developers have 24 hours to respond to Zoom's email confirming they have received and understood the reported issues and a plan for fixing the issues.
  • App developers have 3 days to implement a fix.
  • The Zoom Marketplace team will suspend the app if we do not receive a response or the issue is not fixed.

The key point is to communicate with and to work with the Zoom Marketplace team. The team can provide knowledge and support, and, if needed, provide additional time to implement fixes.

In order to ensure consistent communication with Zoom, developers must provide a monitored e-mail inbox in the app build flow under Developer Contact Information. This e-mail is for use by Zoom teams only, and is not shared with users.

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