Now Available: Zoom AI Services Summarizer & Translator APIs.

Troubleshooting

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  1. Upload API call returns an Error: 102 message
    • The file does not exist. Double check the file ID in the API request.
  2. Conversations API returns File does not exist error
    • Make sure the file has been uploaded. Verify there is no typo in the file_id.
    • Try again.
  3. 1005 - User does not exist
    • Ensure the user is a Zoom Revenue Acclerator user.
    • The host might not be in the list of participants.
    • The host does not have a Zoom Revenue Acclerator license.
  4. User does not have a license
    • Either assign a Zoom Revenue Acclerator license to the user, or assign the host to a user with a license.
  5. Invalid Parameter
    • 1001 - Include the missing field.
    • 1001 - The download_url is for an MP3 file, which is not yet currently supported.
    • 300 - Update the field with the accepted format. (i.e. primary_language should be "en" instead of "eng".)
  6. Expired token
    • Regenerate the token and upload the file again.
  7. You do not have permission error
    • Verify if the S2S app owner has Zoom Revenue Acclerator license and is a Zoom Revenue Acclerator admin.
    • Verify if the account is whitelisted.