Frequently Asked Questions for Zoom Revenue Accelerator

1. How to request for whitelisting the account?
   • Might not be required if the feature is GA.
2. How to create a Server-to-Server OAuth app?
   • See Create a Server-to-Server OAuth app.
3. How to generate oAuth token using S2S app credentials?
   • See Create a Server-to-Server OAuth app.
4. Can ZRA generate the transcript from the media file?
   • ZRA generates a transcript if the original transcript is not uploaded.
5. Can the source transcript be uploaded to ZRA?
   • Yes, you can upload the source transcript to ZRA through the Upload File API.
6. Is it required to upload the original transcript from source?
   • It is optional to upload a transcript json file. But if a transcript is uploaded, ZRA uses the source transcript for analysis and does not generate another transcript.
   • Currently, ZRA only supports the Gong format.
7. Can media files from any source be migrated to ZRA?
   • You can back up the media files, transcript.json, and metadata.json files to AWS S3 or other storage before the Gong license expires.
   • You can migrate these recordings to ZRA using Method 2 or Method 3.
8. Is Gong metadata and transcript format supported by ZRA APIs?
   • ZRA currently supports Gong metadata and transcript json formats. See the sample format below.
9. Is it required to upload metadata.json and transcript.json for Gong recordings?
   • It is optional to upload transcript and metadata.json files for Option 2.
   • You cannot upload metadata.json and transcript.json files if you add the conversation with download_url Option 1.
10. Is Chorus metadata and transcript format supported by ZRA APIs?
    • Yes, Chorus format is supported by ZRA APIs.
11. Is it required to add participants in the Conversation API?
    • Participants are optional. However, to display the Host and participant in the Conversations list, you must add participants.
12. What are the mandatory fields to be added in the Conversation API?
    • See Zoom Revenue Accelerator API for details.
13. What is the maximum size for a media file?
    • 2 GB as per API doc.
14. What is the accepted time format?
    • Meeting start and end times should be in UTC format. The format must be YYYY-MM-DDTHH:MM:SSZ
15. What are the accepted values for the primary_language field in conversations API?
    • en|es|fr|de|it|zh|ru|uk|ja|ko|vi|pt|nl|hi
16. What formats are supported?
    • Supported video formats: .mov, .mp4, .avi, .wmv or H.264