# Troubleshooting

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1. Upload API call returns an `Error: 102` message
    - The file does not exist. Double check the file ID in the API request.
2. Conversations API returns `File does not exist` error
    - Make sure the file has been uploaded. Verify there is no typo in the `file_id`.
    - Try again.
3. `1005` - User does not exist
    - Ensure the user is a ZRA user.
    - The host might not be in the list of participants.
    - The host does not have a ZRA license.
4. User does not have a license
    - Either assign a ZRA license to the user, or assign the host to a user with a license.
5. Invalid Parameter
    - `1001` - Include the missing field.
    - `1001` - The download_url is for an MP3 file, which is not yet currently supported.
    - `300` - Update the field with the accepted format. (i.e. `primary_language` should be `"en"` instead of `"eng"`.)
6. Expired token
    - Regenerate the token and upload the file again.
7. **You do not have permission** error
    - Verify if the S2S app owner has ZRA license and is a ZRA admin.
    - Verify if the account is whitelisted.