Zoom Virtual Agent

Zoom Virtual Agent is an AI-powered chatbot. It delivers customer support, responds to inquiries, and executes tasks in a conversational style. For details, see Zoom Virtual Agent Support.

Zoom Virtual Agent is available as a standalone offering and as an add-on to Zoom Contact Center.

You can use the Zoom Virtual Agent SDK to configure and deploy Zoom Virtual Agent on the web, Android, and iOS. As a result, your users can engage with agents directly through chat from a web page or mobile device. They can explicitly interact with Zoom Virtual Agent to perform such actions as open, close, send messages, or hide a Zoom Virtual Agent modal.

This developer guide shows you how to use the Zoom Virtual Agent SDK to deploy Zoom Virtual Agent on the web and mobile platforms. For each platform, we provide:

  • Prerequisites
  • Deployment tasks
  • Sample apps
  • Frequently asked questions
  • Troubleshooting

To use Android and iOS SDKs for Zoom Virtual Agent, you must have a Zoom Virtual Agent license.