Error codes and troubleshooting
See the following table for a list of common error codes, descriptions, and troubleshooting suggestions.
| Name | Error Code | Description | Suggestion |
|---|---|---|---|
ZoomVideoSDKErrors_Success | 0 | Request is successful. | None. |
ZoomVideoSDKErrors_Wrong_Usage | 1 | Wrong usage of the interface. | Read the corresponding doc to learn the interface. |
ZoomVideoSDKErrors_Internal_Error | 2 | Internal error. Usually appears when you do not have the complete package or mix up libraries from different versions. | Download the latest version of SDK library. |
ZoomVideoSDKErrors_Uninitialize | 3 | The SDK has not been initialized. | Ensure that you have initialized the SDK before you call any services. |
ZoomVideoSDKErrors_Memory_Error | 4 | Insufficient memory to create a service. | Try to free up some memory used by other applications and try again. If this error appears too often, contact Developer Support or use the developer forum for assistance. |
ZoomVideoSDKErrors_Load_Module_Error | 5 | Unable to load module from the library. Usually appears when you do not have the complete SDK library or mix up the libraries from different versions. | Download the latest version of SDK library. |
ZoomVideoSDKErrors_UnLoad_Module_Error | 6 | Unable to unload an module in the SDK library. | Check whether the module is being stuck or it just need more time to finish its work. |
ZoomVideoSDKErrors_Invalid_Parameter | 7 | Wrong usage of the parameters that pass to an interface. | Read the corresponding doc to learn the interface. |
ZoomVideoSDKErrors_Unknown | 11 | Unknown error. Usually appears when rare errors occur. | Check the log file and see if there are any related error messages. If it appears too often, contact Developer Support or use the developer forum for assistance. |
ZoomVideoSDKErrors_Auth_Error | 1001 | Authentication error. | Contact Developer Support or use the developer forum for assistance if you are getting this error. |
ZoomVideoSDKErrors_Auth_Empty_Key_or_Secret | 1002 | SDK key or secret is empty. | Pass SDK key and secret. |
ZoomVideoSDKErrors_Auth_Wrong_Key_or_Secret | 1003 | SDK key or secret is invalid. | Pass valid SDK key and secret. |
ZoomVideoSDKErrors_Auth_DoesNot_Support_SDK | 1004 | Your account does not support SDK. | Check your Zoom account settings or contact our sales engineer to enable it. |
ZoomVideoSDKErrors_Auth_Disable_SDK | 1005 | Your account has disabled the SDK feature. | Check your Zoom account settings or contact our sales engineer to enable it. |
ZoomVideoSDKErrors_SessionModule_Not_Found | 2001 | Unable to find the module for the Session service. Usually appears when you do not have the complete SDK library or mix up the libraries from different versions. | Download the latest version of SDK library. |
ZoomVideoSDKErrors_SessionService_Invalid | 2002 | The Session service is invalid. | Ensure the SDK has been initialized correctly. |
ZoomVideoSDKErrors_Session_Join_Failed | 2003 | Unable to join the Session. | Check the information passed to join the session for errors. |
ZoomVideoSDKErrors_Session_No_Rights | 2004 | You do not have the permission to perform operation on this Session. | Ensure you have the correct permission. |
ZoomVideoSDKErrors_Session_Already_In_Progress | 2005 | The request you are trying to do(join Session) is already in progress. | Do not send frequent requests. Wait for a few seconds and try again if the previous request is unsuccessful. |
ZoomVideoSDKErrors_Session_Dont_Support_SessionType | 2006 | The Session type is not support in current system. | Contact Developer Support or use the developer forum for assistance. |
ZoomVideoSDKErrors_Session_Reconnecting | 2007 | Trying to reconnect to the Session. | Check your network connection. |
ZoomVideoSDKErrors_Session_Disconnecting | 2008 | Disconnecting from the session. | When disconnecting from the session, unsubscribe to clean up the resources. |
ZoomVideoSDKErrors_Session_Not_Started | 2009 | The Session that you are trying to start did not start successfully. | Try again. |
ZoomVideoSDKErrors_Session_Need_Password | 2010 | The Session you are trying to join needs a password. | Pass password to join the session. |
ZoomVideoSDKErrors_Session_Password_Wrong | 2011 | The password entered is incorrect. | Provide the correct password. |
ZoomVideoSDKErrors_Session_Remote_DB_Error | 2012 | The remote database has some errors. | Try again later. If problem persists, contact Developer Support. |
ZoomVideoSDKErrors_Session_Invalid_Param | 2013 | Received invalid parameters of join Session. | Check the parameters you passed to the method and try again. |
ZoomVideoSDKErrors_Session_Audio_Error | 3000 | SDK is having issues with audio. | Check your audio devices. |
ZoomVideoSDKErrors_Session_Audio_No_Microphone | 3001 | Could not find microphone. | Check microphone connection. |
ZoomVideoSDKErrors_Session_Video_Error | 4000 | SDK is having issues with video. | Check your video devices. |
ZoomVideoSDKErrors_Session_Video_Device_Error | 4001 | SDK is having issues with video devices. | Check your video devices. |
ZoomVideoSDKErrors_Session_Live_Stream_Error | 5000 | SDK is unable to start live streaming. | Ensure the parameters and information pass for live streaming are correct. |
ZoomVideoSDKErrors_RAWDATA_MALLOC_FAILED | 6001 | Unable to allocate memory for raw data. | Free up some memory in your device and try again. |
ZoomVideoSDKErrors_RAWDATA_NOT_IN_Session | 6002 | Unable to retrieve raw data because it is not in a Session. | Start or join a Session to start retrieving raw data. |
ZoomVideoSDKErrors_RAWDATA_NO_LICENSE | 6003 | You do not have the correct license to use raw data feature. | Contact Sales or Developer Support to purchase the correct license type. |
ZoomVideoSDKErrors_RAWDATA_VIDEO_MODULE_NOT_READY | 6004 | The video module is not ready to retrieve raw data. | Initialize the video module subscribed and try again. |
ZoomVideoSDKErrors_RAWDATA_VIDEO_MODULE_ERROR | 6005 | Unable to use the video module. | Download the latest version of SDK library and import the video module properly. |
ZoomVideoSDKErrors_RAWDATA_VIDEO_DEVICE_ERROR | 6006 | The video device has some errors. | Make sure your video device is connected and the SDK has the proper permission to access the device. |
ZoomVideoSDKErrors_RAWDATA_NO_VIDEO_DATA | 6007 | Unable to retrieve video raw data. | Make sure the video module has been initialized. |
ZoomVideoSDKErrors_RAWDATA_SHARE_MODULE_NOT_READY | 6008 | The share module is not ready to retrieve raw data. | Initialize the subscribed share module and try again. |
ZoomVideoSDKErrors_RAWDATA_SHARE_MODULE_ERROR | 6009 | Unable to use the share module. | Download the latest version of SDK library and import the share module properly. |
ZoomVideoSDKErrors_RAWDATA_NO_SHARE_DATA | 6010 | Unable to retrieve share raw data. | Ensure that your share module has imported properly and the configurations are set. |
ZoomVideoSDKErrors_RAWDATA_AUDIO_MODULE_NOT_READY | 6011 | The audio module is not ready to retrieve raw data. | Initialize the subscribed audio module and try again. |
ZoomVideoSDKErrors_RAWDATA_AUDIO_MODULE_ERROR | 6012 | Unable to use the audio module. | Download the latest version of SDK library and import the audio module properly. |
ZoomVideoSDKErrors_RAWDATA_NO_AUDIO_DATA | 6013 | Unable to retrieve audio raw data. | Ensure that the audio module has been initialized. |
ZoomVideoSDKErrors_RAWDATA_PREPROCESS_RAWDATA_ERROR | 6014 | Internal error. | Contact Developer Support. |
ZoomVideoSDKErrors_RAWDATA_NO_DEVICE_RUNNING | 6015 | Internal error. | Contact Developer Support. |
ZoomVideoSDKErrors_RAWDATA_INIT_DEVICE | 6016 | Failed to initialize virtual device. | Contact Developer Support. |
ZoomVideoSDKErrors_RAWDATA_VIRTUAL_DEVICE | 6017 | Error occurred during use of virtual audio device. | Make sure you have enabled virtual mic/speaker devices before attempting to call interfaces. |
ZoomVideoSDKErrors_RAWDATA_CANNOT_CHANGE_VIRTUAL_DEVICE_IN_PREVIEW | 6018 | Attempted to change virtual device during preview. | Retry interface outside of preview. |
ZoomVideoSDKErrors_RAWDATA_INTERNAL_ERROR | 6019 | Error occurred during use of raw audio device. This typically occurs when a module failed or was not found. | Restart application and check project project properties. |
ZoomVideoSDKErrors_RAWDATA_SEND_TOO_MUCH_DATA_IN_SINGLE_TIME | 6020 | Internal error. | Contact Developer Support. |
ZoomVideoSDKErrors_RAWDATA_SEND_TOO_FREQUENTLY | 6021 | Raw data interfaces were called too frequently in a short amount of time. | Check that interfaces are not being called at un-necessary times. |
ZoomVideoSDKErrors_RAWDATA_VIRTUAL_MIC_IS_TERMINATE | 6022 | Virtual microphone was terminated. | Start virtual mic again to continue using interfaces. |
ZoomVideoSDKErrors_Session_Share_Error | 7001 | Internal Error. | Contact Developer Support. |
ZoomVideoSDKErrors_Session_Share_Module_Not_Ready | 7002 | Share module was not initialized correctly. | Restart application and check project project properties. |
ZoomVideoSDKErrors_Session_Share_You_Are_Not_Sharing | 7003 | enableShareDeviceAudio or enableOptimizeForSharedVideo were called when user was not sharing. | Only call enableShareDeviceAudio/enableOptimizeForSharedVideo when sharing. |
ZoomVideoSDKErrors_Session_Share_Type_Is_Not_Support | 7004 | Used incorrect share type for interface that was called. | Change to correct share type. |
ZoomVideoSDKErrors_Session_Share_Internal_Error | 7005 | Internal error. | Restart application and check project project properties. |
Additional error codes
Find additional error codes in the ZoomVideoSDKErrors enum in the SDK reference.
To determine the error numbers, find the previous numbered error in the header definition, and count sequentially. For example, ZoomVideoSDKErrors_JoinSession_Token_MismatchedSessionName is error 1507.
ZoomVideoSDKErrors_JoinSession_NoSessionName = 1500,
ZoomVideoSDKErrors_JoinSession_NoSessionToken,
ZoomVideoSDKErrors_JoinSession_NoUserName,
ZoomVideoSDKErrors_JoinSession_Invalid_SessionName,
ZoomVideoSDKErrors_JoinSession_Invalid_Password,
ZoomVideoSDKErrors_JoinSession_Invalid_SessionToken,
ZoomVideoSDKErrors_JoinSession_SessionName_TooLong,
ZoomVideoSDKErrors_JoinSession_Token_MismatchedSessionName,
Some of the errors are no longer used, but they are not marked as deprecated.