Error codes and troubleshooting

See the following table for a list of common error codes, descriptions, and troubleshooting suggestions.

Common or internal exception

This type of error is caused by a Zoom service issue. If you encounter this error, please report it to Zoom.

  • 1 - OPERATION_TIMEOUT
  • 2 - INTERNAL_ERROR

Session exception

  • 200 - SESSION_FETCH_INFO_ERROR - Session creation or retrieval error. Usually caused by an incorrect field value in the JWT token.
    • connection error
    • The token has expired, is over 2 days old, or is ineffective
    • Password max of 10 characters
    • This account does not exist or does not belong to you
    • Verify JWT failed
    • invalid session key
  • 3004 - SESSION_INCORRECT_PASSCODE - The session passcode is incorrect.
  • 3009 - SESSION_USER_REMOVED - The user was removed by the session host and is prevented from rejoining the same session.
  • 3010 - SESSION_ROLE_TYPE_ERROR - Incorrect role type in the JWT token.
  • 4003 - SESSION_INVALID_PARAMETER - Incorrect parameters for connecting to the Zoom server. If you encounter this issue, please report it to Zoom.
  • 4004 - SESSION_ENDED - The session has ended.

Client exception

  • 5000 - CLIENT_PLATFORM_UNSUPPORTED - Occurs in client.init because the platform does not meet the basic WebRTC requirements.
  • 5001 - CLIENT_DEPENDENT_ASSETS_INACCESSIBLE - Occurs in client.init, due to the inability to access self-deployed dependent assets.
  • 5002 - CLIENT_SESSION_STATE_CLOSED - Called a function that requires the user to be in a session, but the session is closed.
  • 5003 - CLIENT_SESSION_STATE_RECONNECTING - Called a function that requires the user to be in a session, but the session is reconnecting.
  • 5006 - CLIENT_HOST_OR_MANAGER_PERMISSION_REQUIRED - Operation requires host or manager permission.
  • 5007 - CLIENT_HOST_PERMISSION_REQUIRED - Operation requires host permission.
  • 5008 - CLIENT_ORIGIN_HOST_PERMISSION_REQUIRED - Operation requires origin host permission.
  • 5011 - CLIENT_MISMATCH_USER - User ID doesn't match.
  • 5012 - CLIENT_DUPLICATED_JOIN - Occurs in client.join due to a duplicate call while the user is already in a session.
  • 5013 - CLIENT_INVALID_JOIN_PARAMETER - Occurs in client.join due to an incorrect parameter.
    • invalid signature
    • Topic, token and userName must be string and required
    • The maximum length of topic is 200
    • The maximum length of username is 200
    • The maximum length of password is 10
  • 5014 - CLIENT_HOST_DISALLOW_RENAME - Occurs in client.changeName due to the host disallowing users from changing their names themselves.

Stream exception

  • 6000 - STREAM_MISMATCH_DEVICE - The device ID (microphone, audio speaker, camera) does not match any device in the list.
  • 6001 - STREAM_MISMATCH_USER - The User ID doesn't match.
  • 6002 - STREAM_SESSION_JOIN_REQUIRED - Occurs when a method is called before client.join has resolved.
  • 6003 - STREAM_MISMATCH_RENDER_ELEMENT - Occurs in video or sharing-related functions when the target element does not match the required render element type.

Audio exception

  • 6010 - AUDIO_CAPTURE_FAILED Occurs in stream.startAudio, for the following reasons:
    • 1 - Permission denied by user
    • 2 - Permission denied by system
    • 3 - Device in use
    • 4 - No device found
    • 5 - Unknown reason
    • 6 - Constraint violation
    • 7 - Permission dismissed by user
  • 6011 - AUDIO_CAPTURE_LOADING - Occurs in stream.startAudio or stream.stopAudio when the audio capture is loading.
  • 6012 - AUDIO_IN_PSTN - Occurs in stream.startAudio when the audio is already connected by a PSTN call.
  • 6013 - AUDIO_ENCODING_REQUIRED - Occurs in stream.startAudio, only on legacy Safari browsers when the audio decoding or encoding is required.
  • 6014 - AUDIO_SHARE_AUDIO_CONFLICT - Occurs in stream.stopAudio, only on legacy Chrome browsers when sharing tab audio or system audio.
  • 6015 - AUDIO_NOT_STARTED - Occurs in stream.muteAudio or stream.unmuteAudio or stream.muteShareAudio or stream.unmuteShareAudio when audio or shared audio has not been started.
  • 6017 - SECONDARY_AUDIO_UNSUPPORTED - Occurs in stream.startSecondaryAudio due to the platform being unsupported.
  • 6018 - SECONDARY_AUDIO_DEVICE_CONFLICT - Occurs in stream.startSecondaryAudio due to the microphone ID being used for session audio.
  • 6019 - SECONDARY_AUDIO_SCREEN_SHARING_CONFLICT - Occurs in stream.startSecondaryAudio due to screen sharing being in progress.
  • 6020 - SECONDARY_AUDIO_NOT_STARTED - Occurs in stream.stopSecondaryAudio, due to the secondary audio not being started.
  • 6021 - PSTN_MISMATCH_COUNTRY_CODE - Occurs in stream.inviteByPhone due to the country code does not match any code in the list.
  • 6022 - PSTN_NOT_CONNECTED - Occurs in stream.hangup due to the PSTN being not being connected.
  • 6023 - CRC_NOT_CONNECTED - Occurs in stream.cancelCallCRCDevice due to the CRC device not being connected.
  • 6026 - AUDIO_PROCESSOR_UNSUPPORTED - Occurs in stream.createProcessor due to the audio processor not being supported on the platform.
  • 6027 - AUDIO_PROCESSOR_DUPLICATE_CREATE - Occurs in stream.createProcessor due to the creation of a duplicate audio processor.
  • 6028 - AUDIO_PROCESSOR_MISMATCH_PROCESSOR - Occurs in stream.addProcessor and stream.removeProcessor because of the inability to find the target processor.
  • 6029 - AUDIO_PROCESSOR_LIMIT_EXCEED Occurs in the stream.addProcessor method due to adding the same processor again.

Video exception

  • 6100 - VIDEO_CAMERA_PERMISSION_DENIED - Occurs in stream.startVideo due to the user being denied camera permission.
  • 6101 - VIDEO_NO_CAMERA - Occurs in stream.startVideo due to no camera.
  • 6102 - VIDEO_MISMATCH_CAMERA - Occurs in stream.startVideo due to the camera not matching the device list.
  • 6103 - VIDEO_CAMERA_TAKEN - Occurs in stream.startVideo due to the camera being taken by another program.
  • 6104 - VIDEO_VB_INITIALIZE_ERROR - Occurs in stream.startVideo due to a virtual background initialization error.
  • 6105 - VIDEO_CAPTURE_LOADING - Occurs in stream.startVideo or stream.stopVideo due to the video capture loading.
  • 6107 - VIDEO_VB_UNSUPPORTED - Occurs in stream.startVideo due to the virtual background not being supported on the platform.
  • 6108 - VIDEO_VB_PROCESSOR_CONFLICT - Occurs in stream.startVideo due to the virtual processor in progress.
  • 6109 - VIDEO_MISMATCH_STATE - Occurs in stream.startVideo or stream.stopVideo due to the video state not being matched.
  • 6110 - VIDEO_ESTABLISH_STREAM_ERROR - Occurs in stream.startVideo due to a video stream establish error.
  • 6111 - VIDEO_RENDER_LIMIT_EXCEED - Occurs in stream.renderVideo or stream.attachVideo due to number of rendered videos exceeding the limit.
  • 6112 - VIDEO_METHOD_DEPRECATED - Occurs in stream.renderVideo due to the method not being applicable for WebRTC video.
  • 6113 - VIDEO_VB_IMAGE_INACCESSIBLE - Occurs in stream.previewVirtualBackground due to the virtual background image being inaccessible.
  • 6114 - VIDEO_VB_MISMATCH_STATE - Occurs in stream.previewVirtualBackground due to the virtual background state not being matched.
  • 6115 - VIDEO_MASK_IMAGE_INACCESSIBLE - Occurs in stream.previewMask due to the mask image being inaccessible.
  • 6116 - VIDEO_MASK_PROCESSOR_CONFLICT - Occurs in stream.previewMask due to the virtual background or processor being in progress.
  • 6117 - VIDEO_SPOTLIGHT_MISMATCH_STATE - Occurs in stream.spotlightVideo due to video not started or spotlighted.
  • 6118 - VIDEO_SPOTLIGHT_MULTI_CONFLICT - Occurs in stream.removeSpotlightedVideo due to multiple spotlighted videos not being able to be removed.
  • 6119 - VIDEO_PROCESSOR_UNSUPPORTED - Occurs in stream.createProcessor due to the video processor being unsupported on the platform.
  • 6120 - VIDEO_PROCESSOR_LIMIT_EXCEED - Occurs in stream.addProcessor due to adding more than one video processor at the same time.
  • 6121 - VIDEO_PROCESSOR_DUPLICATE_CREATE - Occurs in stream.createProcessor due to creating duplicate video processors.
  • 6122 - VIDEO_PROCESSOR_MISMATCH_PROCESSOR - Occurs in stream.addProcessor because of the inability to find the target processor.
  • 6150 - FAR_END_CAMERA_CONTROL_DEVICE_UNSUPPORTED - Occurs in stream.controlCamera, stream.controlFarEndCamera, or stream.requestFarEndCameraControl due to camera control being unsupported on the platform.
  • 6151 - FAR_END_CAMERA_CONTROL_MISMATCH_STATE - Occurs in stream.requestFarEndCameraControl, stream.approveFarEndCameraControl, stream.declineFarEndCameraControl, stream.giveUpFarEndCameraControl, or stream.controlCamera due to camera control mismatch.
  • 6152 - FAR_END_CAMERA_PERMISSION_REQUIRED - Occurs in stream.controlFarEndCamera because the camera control permission is not granted.
  • 6153 - FAR_END_CAMERA_INVALID_RANGE - Occurs in stream.controlFarEndCamera because the range is invalid.
  • 6154 - FAR_END_CAMERA_RATE_LIMIT - Occurs in stream.controlFarEndCamera because the method call rate has exceeded the limit.

Screen share exception

  • 6200 - SCREEN_SHARE_USER_DENIED - Occurs in stream.startShareScreen because the user denied the screen share.
  • 6201 - SCREEN_SHARE_SYSTEM_DENIED - Occurs in stream.startShareScreen because the permission in the system setting is not allowed.
  • 6202 - SCREEN_SHARE_UNSUPPORTED - Occurs in stream.startShareScreen because the platform does not support the getDisplayMedia method.
  • 6203 - SCREEN_SHARE_SUBSESSION_CONFLICT - Occurs in stream.startShareScreen because the user attempted to share their screen to subsessions while already in a subsession.
  • 6204 - SCREEN_SHARE_HOST_PRIVILEGE_REQUIRED - Occurs in stream.startShareScreen because only the host has the share privilege.
  • 6205 - SCREEN_SHARE_MISMATCH_STATE- Occurs in stream.startShareScreen, stream.shareToBreakoutRoom, stream.enableOptimizeForSharedVideo, or stream.muteOthersScreenShare because the screen share state does not match.
  • 6206 - SCREEN_SHARE_OPTIMIZE_VIDEO_UNSUPPORTED - Occurs in stream.startShareScreen or stream.enableOptimizeForSharedVideo because the platform does not support the video share.
  • 6207 - SCREEN_SHARE_OPTIMIZE_VIDEO_CONFLICT - Occurs in stream.enableOptimizeForSharedVideo because the host has enabled multiple screen sharing.
  • 6208 - SCREEN_SHARE_INVALID_PRIVILEGE - Occurs in stream.setScreenSharePrivilege because the privilege is invalid.
  • 6220 - SCREEN_SHARE_WHITEBOARD_CONFLICT Occurs in stream.startShareScreen method because whiteboard sharing is currently in progress.

Share annotation exception

  • 6210 - SCREEN_SHARE_ANNOTATION_ACCOUNT_DISABLE - Occurs in stream.startAnnotation because the account doesn't support annotation.
  • 6211 - SCREEN_SHARE_ANNOTATION_NO_ACTIVE_SHARE - Occurs in stream.startAnnotation because there is no active sharing session.
  • 6212 - SCREEN_SHARE_ANNOTATION_PRESENTER_DISABLED - Occurs in stream.startAnnotation because the sharing user disabled the annotation by stream.changeAnnotationPrivilege.
  • 6213 - SCREEN_SHARE_ANNOTATION_DUPLICATE_START - Occurs in stream.startAnnotation because annotation has already been started.
  • 6214 - SCREEN_SHARE_ANNOTATION_START_ERROR - Occurs in stream.startAnnotation because of failing to start annotation.
  • 6215 - SCREEN_SHARE_ANNOTATION_INCORRECT_PARAMETER - Occurs in stream.getAnnotationController.clear or stream.getAnnotationController.setToolType because the method parameter is invalid.
  • 6216 - SCREEN_SHARE_ANNOTATION_NOT_SUPPORT - Occurs in stream.startAnnotation because the current configuration doesn't support the annotation feature.
  • 6217 - SCREEN_SHARE_ANNOTATION_NOT_START - Occurs in stream.stopAnnotation because the annotation hasn't been started.
  • 6223 - SHARED_PROCESSOR_UNSUPPORTED - Occurs in stream.createProcessor method due to share processor being unsupported on the platform.
  • 6224 - SHARED_PROCESSOR_DUPLICATE_CREATE - Occurs in stream.createProcessor method due to a duplicate share processor creation.
  • 6225 - SHARED_PROCESSOR_MISMATCH_PROCESSOR - Occurs in the stream.addProcessor and stream.removeProcessor methods when unable to find the target processor.
  • 6226 - SHARED_PROCESSOR_LIMIT_EXCEED - Occurs in the stream.addProcessor method due to adding more than one (1) share processor at the same time.

Chat exception

  • 7000 - CHAT_EMPTY_MESSAGE - Occurs in chat.send because the message is empty.
  • 7001 - CHAT_MISMATCH_USER - Occurs in chat.send because the user does not match.
  • 7002 - CHAT_INSUFFICIENT_PRIVILEGE - Occurs in chat.send because the privilege is not allowed.
  • 7003 - CHAT_INVALID_PRIVILEGE - Occurs in chat.setPrivilege because only the host or manager can set the privilege.
  • 7004 - CHAT_SUBSESSION_CONFLICT - Occurs in chat.setPrivilege or chat.sendFilemethod because the user is in a subsession.
  • 7005 - CHAT_EMPTY_FILE - Occurs in chat.sendFile because the file is empty.
  • 7006 - CHAT_INVALID_RETRY_TOKEN - Occurs in chat.sendFile because the retry token is invalid.
  • 7007 - CHAT_MISMATCH_FILE_TYPE - Occurs in chat.sendFile because the file is not in the allowed file type. See the account setting to update the allowed file types.
  • 7008 - CHAT_EXCEED_FILE_SIZE - Occurs in chat.sendFile because the file size exceed the maximum size. See the account setting to update the file size limit.
  • 7009 - CHAT_INVALID_MSG_ID_OR_URL - Occurs in chat.downloadFile because the message ID or file URL is invalid.
  • 7010 - CHAT_FILE_ACCOUNT_DISABLE - Occurs in chat.sendFile because the file transfer function is disabled in the account.
  • 7011 - CHAT_DELETE_ACCOUNT_DISABLE - Occurs in chat.deleteMessage because the delete chat message is disabled in the account.

Command channel exception

  • 7100 - CMD_EMPTY_MESSAGE - Occurs in cmd.send because the message is empty.
  • 7101 - CMD_MISMATCH_USER - Occurs in cmd.send because the user does not match.
  • 7102 - CMD_INVALID_MESSAGE_TYPE - Occurs in cmd.send because the message type is not a string.
  • 7103 - CMD_EXCEED_MESSAGE_LENGTH - Occurs in cmd.send because the message length exceeded the maximum length of 512 bytes.
  • 7104 - CMD_CHANNEL_NOT_READY - Occurs in cmd.send because the channel is not ready.

Recording exception

  • 7200 - RECORDING_ACCOUNT_DISABLE - Occurs in recording.startCloudRecording because cloud recording is not enabled in the account settings.
  • 7201 - RECORDING_STOP_FORBIDDEN - Occurs in recording.startCloudRecording because pausing or stopping cloud recording is forbidden in the account setting.
  • 7202 - RECORDING_MISMATCH_STATE - Occurs in recording.startCloudRecording because the recording state does not match.
  • 7203 - RECORDING_ISO_DISABLE - Occurs in recording.acceptIndividualRecording because individual recording is not enabled.

Live transcription exception

  • 7300 - TRANSCRIPTION_ACCOUNT_DISABLE - Occurs in liveTranscription.startLiveTranscription because the feature is disabled in the account settings.
  • 7301 - TRANSCRIPTION_FEATURE_DISABLE - Occurs in liveTranscription.startLiveTranscription because the feature is disabled by the session host.
  • 7302 - TRANSCRIPTION_LANGUAGE_UNSUPPORTED - Occurs in liveTranscription.setSpeakingLanguage because the language is not supported.
  • 7303 - TRANSCRIPTION_MISMATCH_STATE - Occurs in liveTranscription.setSpeakingLanguage or liveTranscription.setTranslationLanguage because the transcription has not been supported.
  • 7304 - TRANSLATION_ACCOUNT_DISABLE - Occurs in liveTranscription.setTranslationLanguage because the feature is disabled in the account settings.
  • 7305 - TRANSLATION_LANGUAGE_UNSUPPORTED - Occurs in liveTranscription.setTranslationLanguage because the translation language is not supported.

Live stream exception

  • 7400 - LIVE_STREAM_ACCOUNT_DISABLE - Occurs in liveStream.startLiveStream because the live stream is disabled in the account settings.
  • 7401 - LIVE_STREAM_INVALID_PARAMETER - Occurs in liveStream.startLiveStream because the parameter is invalid.
  • 7402 - LIVE_STREAM_MISMATCH_STATE - Occurs in liveStream.startLiveStream because the live stream is in progress.

Subsession exception

  • 7500 - SUBSESSION_ACCOUNT_DISABLE - Occurs in subsession.createSubsessions because the subsession function is disabled in the account settings.
  • 7501 - SUBSESSION_EXCEED_CAPACITY - Occurs in subsession.createSubsessions because the number of created subsessions has exceeded the maximum limit of 100.
  • 7502 - SUBSESSION_MISMATCH_ID - Occurs in subsession.openSubsessions, subsession.joinSubsession, subsession.assignUserToSubsession, or subsession.moveUserToSubsession because the subsession ID is incorrect.
  • 7503 - SUBSESSION_MISMATCH_USER - Occurs in subsession.openSubsessions, subsession.moveBackToMainSession, subsession.assignUserToSubsession, or subsession.moveUserToSubsession because the user ID is incorrect.
  • 7504 - SUBSESSION_MISMATCH_STATE - Occurs in subsession.openSubsessions or other methods because the subsession status is not correct.
  • 7505 - SUBSESSION_EXIT_RESTRICTED - Occurs in subsession.leaveSubsession because the host restricts users from leaving the subsession.
  • 7506 - SUBSESSION_BROADCAST_DISABLE - Occurs in subsession.broadcast because the broadcast message function is disabled in the account.
  • 7507 - SUBSESSION_BROADCAST_INVALID_CONTENT - Occurs in subsession.broadcast because the message is empty or an invalid string.
  • 7508 - SUBSESSION_BROADCAST_VOICE_DISABLE - Occurs in subsession.startBroadcastVoice because broadcast voice is disabled in the account.
  • 7509 - SUBSESSION_BROADCAST_VOICE_RESTRICTED - Occurs in subsession.startBroadcastVoice because the host cannot broadcast voice within a subsession.
  • 7510 - SUBSESSION_BROADCAST_VOICE_MISMATCH_STATE - Occurs in subsession.startBroadcastVoice or subsession.stopBroadcastVoice because the host cannot broadcast voice without an active audio connection during the session.

Broadcast streaming exception

  • 7900 - BROADCAST_STREAMING_ACCOUNT_DISABLE - Occurs in broadcastStreamingClient.startBroadcast because the feature is disabled in the account setting.
  • 7901 - BROADCAST_STREAMING_MISMATCH_STATE - Occurs in broadcastStreamingClient.startBroadcast because the status is incorrect.
  • 7902 - BROADCAST_STREAMING_INVALID_CHANNEL_ID - Occurs in broadcastStreamingClient.stopBroadcast because the channel ID in current case is required.

Whiteboard exception

  • 8000 - WHITEBOARD_ACCOUNT_DISABLE - Occurs in whiteboard.startWhiteboardScreen method because the whiteboard feature is not enabled in the account setting.
  • 8001 - WHITEBOARD_UNSUPPORTED - Occurs in whiteboard.startWhiteboardScreen method because the whiteboard feature is not supported on the current platform (mobile browsers).
  • 8002 - WHITEBOARD_SCREEN_SHARE_CONFLICT - Occurs in whiteboard.startWhiteboardScreen method because screen sharing is currently in progress.
  • 8003 - WHITEBOARD_MISMATCH_STATE - Occurs in whiteboard.startWhiteboardScreen or whiteboard.exportWhiteboard methods because the whiteboard state does not match the required state.
  • 8004 - WHITEBOARD_HOST_PRIVILEGE_REQUIRED - Occurs in whiteboard.startWhiteboardScreen method because only the host or manager has permission to perform this action.
  • 8005 - WHITEBOARD_INVALID_PARAMETER - Occurs in whiteboard.startWhiteboardScreen or whiteboard.stopWhiteboardScreen or whiteboard.startWhiteboardView methods because the parameter is invalid (e.g., invalid document ID, template ID, or presenter ID).
  • 8006 - WHITEBOARD_EXPORT_DISABLE - Occurs in whiteboard.exportWhiteboard method because the whiteboard export feature has been disabled for the current session.

Real-time media streams exception

  • 8100 - REAL_TIME_MEDIA_STREAMS_NOT_ENABLED - Occurs in realTimeMediaStreamsClient.startRealTimeMediaStreams method because the real-time media streams feature is not enabled in the account setting.
  • 8101 - REAL_TIME_MEDIA_STREAMS_INVALID_STATE - Occurs in realTimeMediaStreamsClient.startRealTimeMediaStreams or realTimeMediaStreamsClient.stopRealTimeMediaStreams methods because the real-time media streams state does not match the required state.
  • 8102 - REAL_TIME_MEDIA_STREAMS_NOT_SUPPORTED_IN_BREAKOUT_ROOM - Occurs in realTimeMediaStreamsClient.startRealTimeMediaStreams method because real-time media streams is not supported in breakout rooms.