Customize the Call Handling API
The Call Handling API supports call handling settings for users, auto receptionists, and call queues.
This guide provides information to help you customize the call handling settings in your Zoom Phone account.
Users
Call handling settings for users.
Add a call handling setting
User
POST /phone/extension/{extensionId}/call_handling/settings/{settingType}
holiday subsetting
User
Manages the holiday list and call handling settings where the name is the holiday name.
Allowed fields
User
namefromto
Sample code
{
"settings": {
"from": "2021-11-06T01:33:47Z",
"name": "holiday_2021_11_05_01_33_47_972",
"to": "2021-11-07T01:33:47Z"
},
"sub_setting_type": "holiday"
}
call_forwarding subsetting
User call handling manages:
- Call handling for business hours / closed hours / holiday hours.
- Add phone number
- External number
Note: The phone_number must be in E.164 format with the country code.
Allowed fields
User
phone_numberdescription
Sample code
User
{
"settings": {
"description": "callforwarding_2021_11_05_01_33_31_209",
"phone_number": "+8615812345678"
},
"sub_setting_type": "call_forwarding"
}
Update a call handling setting
User
PATCH /phone/extension/{extensionId}/call_handling/settings/{settingType}
custom_hours subsetting
User
- Business hours
- 24 hours a day, 7 days a week
- Custom hours
type1— 24 hours a day, 7 days a week
custom_hours_settings.type0— Exclude this day from business hours1— 24 hours2— Customized hours
Allowed fields
User
typecustom_hours_settingsweekdaytypefromto
Sample
User
-
24 hours
{ "settings": { "type": 1 }, "sub_setting_type": "custom_hours" } -
Custom hours
{ "settings": { "custom_hours_settings": [ { "type": 0, "weekday": 1 }, { "type": 1, "weekday": 2 }, { "from": "09:00", "to": "18:00", "type": 2, "weekday": 3 }, { "from": "09:30", "to": "18:30", "type": 2, "weekday": 4 }, { "from": "09:46", "to": "18:46", "type": 2, "weekday": 5 }, { "type": 0, "weekday": 6 }, { "type": 1, "weekday": 7 } ], "type": 2 }, "sub_setting_type": "custom_hours" }
call_forwarding subsetting
User
-
Call handling for business hours / closed hours / holiday hours
-
call_forwarding_settings.idThe
call_forwarding_ididentifies the external number to edit -
require_press_1_before_connectingThe equivalent to Require to press 1 before connecting the call in the web portal
Allowed fields
User
require_press_1_before_connectingcall_forwarding_settingsidphone_numberdescriptionenable
Sample code
User
{
"settings": {
"call_forwarding_settings": [
{
"description": "callforwarding_2021_11_05_07_27_25_944",
"enable": false,
"id": "BnPmv_BOQDOC3jRHQkxz_g",
"phone_number": "+8615812345678"
}
],
"require_press_1_before_connecting": true
},
"sub_setting_type": "call_forwarding"
}
call_handling subsetting
User call handling for business hours / closed hours / holiday hours.
Web portal
| Field | Action |
|---|---|
| `ring_mode` | _Call handling ring mode_ |
| `call_not_answer_action` | _When a call is not answered_ |
| `forward_to_extension_id` | - _Forward to another extension_ - Forward to user, Zoom Room, common area, auto receptionist, call queue, shared line group - _Forward to external contacts_ (target) |
| `connect_to_operator` `operator_extension_id` | _Forward to voicemail_ or _videomail_ `connect_to_operator` _Allow callers to reach an operator_ `operator_extension_id` _Connect to operator_ User, Zoom Rooms, common area, auto receptionist, call queue, and shared line group |
Allowed fields
User
holiday_idring_modemax_wait_timecall_not_answer_actionforward_to_extension_idconnect_to_operatoroperator_extension_id
Sample code
User
{
"settings": {
"call_not_answer_action": 1,
"connect_to_operator": true,
"forward_to_extension_id": "MHNcW4CrS-6muS_IgziYxg",
"holiday_id": "iy8wmtnvSkuP0HIYBnLfUA",
"max_wait_time": 45,
"operator_extension_id": "DgKe5UPTTlODBvcgmRIlPw",
"ring_mode": "simultaneous"
},
"sub_setting_type": "call_handling"
}
holiday subsetting
User
Equivalent to managing the holiday list and call handling settings under holiday hours in the web portal.
Allowed fields
User
holiday_idnamefromto
Sample code
User
{
"sub_setting_type": "holiday",
"settings": {
"holiday_id": "N-FEFnBBRRShJRwuxrvMSA",
"name": "holiday_2021_11_05_01_16_49_299",
"from": "2021-11-06T01:26:49Z",
"to": "2021-11-07T01:26:49Z"
}
}
Get call handling settings
User
GET /phone/extension/{extensionId}/call_handling/settings
Web portal
| Field | Action |
|---|---|
| `routing.action` | _When a call is not answered_ |
| `forward_to` | - _Forward to another extension_ - _Forward to_ user, Zoom Rooms, common area, auto receptionist, call queue, shared line group - _Forward to external contacts_ (target) |
| - `connect_to_operator` - `operator` |
_Forward to voicemail or videomail_
|
Fields
User
| `sub_setting_type` | `settings` |
|---|---|
| **** | |
| **** | - `type` - `custom_hours_settings` - `weekday` - `type` - `from` - `to` - `require_press_1_before_connecting` - `call_forwarding_settings` - `id` - `description` - `enable` - `phone_number` - `routing` - `action` - `connect_to_operator` - `forward_to` - `id` - `extension_id` - `extension_type` - `extension_number` - `display_name` - `phone_number` - `operator` - `id` - `extension_id` - `extension_type` - `extension_number` - `display_name` - `ring_mode` - `max_wait_time` |
Sample code
User
{
"business_hours": [
{
"settings": {
"type": 2,
"custom_hours_settings": [
{
"weekday": 1,
"type": 0,
"from": "09:00",
"to": "18:00"
},
{
"weekday": 2,
"type": 1,
"from": "00:00",
"to": "00:00"
},
{
"weekday": 3,
"type": 2,
"from": "09:00",
"to": "18:00"
},
{
"weekday": 4,
"type": 2,
"from": "09:30",
"to": "18:30"
},
{
"weekday": 5,
"type": 2,
"from": "09:46",
"to": "18:46"
},
{
"weekday": 6,
"type": 0,
"from": "09:00",
"to": "18:00"
},
{
"weekday": 7,
"type": 1,
"from": "00:00",
"to": "00:00"
}
]
},
"sub_setting_type": "custom_hours"
},
{
"settings": {
"call_forwarding_settings": [
{
"id": "9aZLs_GqQb2qypzDgVWyzQ",
"description": "Zoom Applications",
"enable": false
},
{
"id": "CcRWqDQ-TeGoFd0TD2T08w",
"description": "Desk Phone",
"enable": true
},
{
"id": "qNvyvDu2RzOw7AAhaZXOyw",
"description": "ttttt",
"enable": true,
"phone_number": "+8615812345678"
}
],
"require_press_1_before_connecting": true
},
"sub_setting_type": "call_forwarding"
},
{
"settings": {
"routing": {
"action": 1,
"operator": {
"id": "oG_nYRFuTJiY1tu0Fur_4Q",
"extension_id": "TO586CYlQFC_WCUvPRXytA",
"extension_number": 17000017002,
"extension_type": "user",
"display_name": "ZOOM_API Test"
},
"connect_to_operator": true
},
"ring_mode": "simultaneous",
"max_wait_time": 20
},
"sub_setting_type": "call_handling"
}
],
"closed_hours": [
{
"settings": {
"call_forwarding_settings": [
{
"id": "INYrRpOORcWcl1L1LTrZRA",
"description": "Zoom Applications",
"enable": true
},
{
"id": "ePtRbl3qR56EQDmAHAIObw",
"description": "callforwarding_2021_10_09_06_04_55_717",
"enable": true,
"phone_number": "+8615812345678"
}
],
"require_press_1_before_connecting": false
},
"sub_setting_type": "call_forwarding"
},
{
"settings": {
"routing": {
"action": 9,
"forward_to": {
"id": "1",
"extension_id": "OJGi5xOFQPmrJbKg68-iWg",
"display_name": "Test_add_01_1",
"phone_number": "+8615812345678"
}
},
"ring_mode": "simultaneous",
"max_wait_time": 15
},
"sub_setting_type": "call_handling"
}
],
"holiday_hours": [
{
"details": [
{
"settings": {
"name": "tetet",
"from": "2021-10-07T16:00:00Z",
"to": "2021-10-08T16:00:00Z"
},
"sub_setting_type": "holiday"
},
{
"settings": {
"call_forwarding_settings": [
{
"id": "m-bN6mktRH-DmtA_9Zvr5A",
"description": "Zoom Applications",
"enable": false
}
],
"require_press_1_before_connecting": true
},
"sub_setting_type": "call_forwarding"
},
{
"settings": {
"routing": {
"action": 1,
"connect_to_operator": false
},
"ring_mode": "simultaneous",
"max_wait_time": 30
},
"sub_setting_type": "call_handling"
}
],
"holiday_id": "6CTG5Fc5SrKFjkSvFia1FQ"
},
{
"details": [
{
"settings": {
"name": "tetetetetette",
"from": "2021-10-08T16:00:00Z",
"to": "2021-10-09T16:00:00Z"
},
"sub_setting_type": "holiday"
},
{
"settings": {
"call_forwarding_settings": [
{
"id": "I2Paop_fQ5y5ItHLuxOvkw",
"description": "Zoom Applications",
"enable": false
}
],
"require_press_1_before_connecting": true
},
"sub_setting_type": "call_forwarding"
},
{
"settings": {
"routing": {
"action": 1,
"connect_to_operator": false
},
"ring_mode": "simultaneous",
"max_wait_time": 30
},
"sub_setting_type": "call_handling"
}
],
"holiday_id": "lSA-kaflQLWXs_OPRh7vXA"
},
{
"details": [
{
"settings": {
"name": "holiday_2021_11_05_01_33_47_973",
"from": "2021-11-06T01:43:47Z",
"to": "2021-11-07T01:43:47Z"
},
"sub_setting_type": "holiday"
},
{
"settings": {
"call_forwarding_settings": [
{
"id": "tZLnG8EYRiKEtjs3BjnSkA",
"description": "Zoom Applications",
"enable": false
},
{
"id": "HR9I6mo7RZu0t5rAIVfkNQ",
"description": "callforwarding_2021_11_05_01_33_47_974",
"enable": true,
"phone_number": "+8615812345678"
}
],
"require_press_1_before_connecting": true
},
"sub_setting_type": "call_forwarding"
},
{
"settings": {
"routing": {
"action": 1,
"connect_to_operator": false
},
"ring_mode": "simultaneous",
"max_wait_time": 30
},
"sub_setting_type": "call_handling"
}
],
"holiday_id": "iy8wmtnvSkuP0HIYBnLfUA"
}
]
}
Auto receptionists
Call handling settings for auto receptionists.
Add a call handling setting
Auto receptionist
POST /phone/extension/{extensionId}/call_handling/settings/{settingType}.
Subsetting
Auto receptionist
holiday
Manages the holiday list and call handling settings where the name is the holiday name.
Allowed fields
Auto receptionist
namefromto
Sample code
Auto receptionist
{
"sub_setting_type": "holiday",
"settings": {
"name": "holiday_2021_11_05_01_33_47_972",
"from": "2021-11-06T01:33:47Z",
"to": "2021-11-07T01:33:47Z"
}
}
Update a call handling setting
Auto receptionist
PATCH /phone/extension/{extensionId}/call_handling/settings/{settingType}. - Custom hours
custom_hours subsetting
Auto receptionist
- Business hours
- 24 hours a day, 7 days a week
- Custom hours
type- 1 — 24 hours a day, 7 days a week
custom_hours_settings.type0— Exclude this day from business hour1— 24 hours2— Customized hours
Allowed fields
Auto receptionist
typecustom_hours_settingsweekdaytypefromto
Sample code
Auto receptionist
-
24 hours a day, 7 days a week
{ "settings": { "type": 1 }, "sub_setting_type": "custom_hours" } -
Custom hours
{ "settings": { "custom_hours_settings": [ { "type": 0, "weekday": 1 }, { "type": 1, "weekday": 2 }, { "from": "10:00", "to": "18:00", "type": 2, "weekday": 3 }, { "from": "09:30", "to": "18:30", "type": 2, "weekday": 4 }, { "from": "10:47", "to": "18:47", "type": 2, "weekday": 5 }, { "type": 0, "weekday": 6 }, { "type": 1, "weekday": 7 } ], "type": 2 }, "sub_setting_type": "custom_hours" }
holiday subsetting
Auto receptionist
Equivalent to managing the holiday list and call handling setting under holiday hours in the web portal for auto receptionists.
Allowed fields
Auto receptionist
holiday_idnamefromto
Sample code
Auto receptionist
{
"sub_setting_type": "holiday",
"settings": {
"holiday_id": "N-FEFnBBRRShJRwuxrvMSA",
"name": "holiday_2021_11_05_01_16_49_299",
"from": "2021-11-06T01:26:49Z",
"to": "2021-11-07T01:26:49Z"
}
}
call_handling subsetting
Auto receptionist
Call handling for business hours / closed hours / holiday hours.
Web portal
| Field | Action |
|---|---|
| `call_not_answer_action` | _Route to_ |
| `forward_to_extension_id` | - _Voicemail_ and _Leave Voicemail to_ - Current extension, user, auto receptionist, call queue, shared line group - User, Zoom Room, common area, auto receptionist, call queue, shared line group, external contacts, phone number (E.164) |
Allowed fields
Auto receptionist
holiday_idcall_not_answer_actionforward_to_extension_idgreeting_prompt_id
Sample code
Auto receptionist
{
"settings": {
"call_not_answer_action": 10,
"greeting_prompt_id": "",
"phone_number": "+161422604**"
},
"sub_setting_type": "call_handling"
}
Get call handling settings
Auto receptionist
GET /phone/extension/{extensionId}/call_handling/settings
Fields
| `sub_setting_type` | `settings` |
|---|---|
| - `type` - `custom_hours_settings` - `weekday` - `type` - `from` - `to` - `routing` - `action` - `forward_to` - `id` - `extension_id` - `extension_type` - `extension_number` - `display_name` - `phone_number` - `voicemail_greeting` - `id` - `name` - `greeting_prompt` - `id` - `name` |
Sample code
Auto receptionist
{
"business_hours": [
{
"settings": {
"custom_hours_settings": [
{
"from": "09:00",
"to": "18:00",
"type": 0,
"weekday": 1
},
{
"from": "00:00",
"to": "00:00",
"type": 1,
"weekday": 2
},
{
"from": "10:00",
"to": "18:00",
"type": 2,
"weekday": 3
},
{
"from": "09:30",
"to": "18:30",
"type": 2,
"weekday": 4
},
{
"from": "10:47",
"to": "18:47",
"type": 2,
"weekday": 5
},
{
"from": "09:00",
"to": "18:00",
"type": 0,
"weekday": 6
},
{
"from": "00:00",
"to": "00:00",
"type": 1,
"weekday": 7
}
],
"type": 2
},
"sub_setting_type": "custom_hours"
},
{
"settings": {
"greeting_prompt": {
"id": "0",
"name": "disable"
},
"routing": {
"action": 1,
"forward_to": {
"display_name": "ApiTA_2020_12_21_19_54_10_639",
"extension_id": "JGiv4OfoRGeVBuqN1nio6g",
"extension_number": 9000009003,
"extension_type": "callQueue",
"id": "hmLDXP8wSUKY132M7fgQ6A",
"voicemail_greeting": {
"id": "",
"name": "default"
}
}
}
},
"sub_setting_type": "call_handling"
}
],
"closed_hours": [
{
"settings": {
"greeting_prompt": {
"id": "0",
"name": "disable"
},
"routing": {
"action": 9,
"forward_to": {
"display_name": "Test_add_ec_01",
"extension_id": "y0brV9dgQyCYid1h9ILCOw",
"id": "Test_add_ec_01"
}
}
},
"sub_setting_type": "call_handling"
}
],
"holiday_hours": [
{
"details": [
{
"settings": {
"from": "2021-10-31T16:00:00Z",
"name": "Too1",
"to": "2021-11-01T16:00:00Z"
},
"sub_setting_type": "holiday"
},
{
"settings": {
"greeting_prompt": {
"id": "",
"name": "default"
},
"routing": {
"action": 1,
"forward_to": {
"display_name": "callhandling0001",
"extension_id": "_lZt3CtgSQ-Wm00MCyt2vg",
"extension_number": 1000000009,
"extension_type": "autoReceptionist",
"id": "iKBmdpVuRkqmvt9SvhnTxA",
"voicemail_greeting": {
"id": "eMwL2fvmTVm-2xiZFXAa_Q",
"name": "custom0001.wav"
}
}
}
},
"sub_setting_type": "call_handling"
}
],
"holiday_id": "2Jifr_0LTVqonIAY70uBKA"
}
]
}
Call queues
Call handling settings for call queues.
Add a call handling setting
Call queue
POST /phone/extension/{extensionId}/call_handling/settings/{settingType}.
Subsetting
holiday
Manages the holiday list and call handling settings where the name is the holiday name.
Allowed fields
Call queue
namefromto
Sample code
Call queue
{
"sub_setting_type": "holiday",
"settings": {
"name": "holiday_2021_11_05_01_33_47_972",
"from": "2021-11-06T01:33:47Z",
"to": "2021-11-07T01:33:47Z"
}
}
Update a call handling setting
Call queue
ATCH /phone/extension/{extensionId}/call_handling/settings{settingType}
custom_hours subsetting
Call queue
-
Business hours
- 24 hours a day, 7 days a week
- Custom hours
-
type1— 24 hours a day, 7 days a week
-
custom_hours_settings.type0— Exclude this day from business hour1— 24 hours2— Customized hours
-
allow_members_to_resetAllow queue members to set their own business hours
Allowed fields
Call queue
allow_members_to_resettypecustom_hours_settingsweekdaytypefromto
Sample code
Call queue
-
24 hours a day, 7 days a week
{ "settings": { "allow_members_to_reset": true, "type": 1 }, "sub_setting_type": "custom_hours" } -
Custom hours
{ "settings": { "allow_members_to_reset": false, "custom_hours_settings": [ { "type": 0, "weekday": 1 }, { "type": 1, "weekday": 2 }, { "from": "10:00", "to": "18:00", "type": 2, "weekday": 3 }, { "from": "10:30", "to": "18:30", "type": 2, "weekday": 4 }, { "from": "10:46", "to": "18:46", "type": 2, "weekday": 5 }, { "type": 0, "weekday": 6 }, { "type": 1, "weekday": 7 } ], "type": 2 }, "sub_setting_type": "custom_hours" }
holiday subsetting
Call queue
Equivalent to managing the holiday list and call handling settings under holiday hours in the web portal.
Allowed fields
Call queue
holiday_idnamefromto
Sample code
Call queue
{
"sub_setting_type": "holiday",
"settings": {
"holiday_id": "N-FEFnBBRRShJRwuxrvMSA",
"name": "holiday_2021_11_05_01_16_49_299",
"from": "2021-11-06T01:26:49Z",
"to": "2021-11-07T01:26:49Z"
}
}
call_handling subsetting
Call queue
Call handling for business hours / closed hours / holiday hours.
Web portal
| Field | Action |
|---|---|
| `call_not_answer_action` | _Overflow_ |
| `forward_to_extension_id` | _Voicemail_ and _Leave Voicemail to_ - Current extension, user, auto receptionist, call queue, shared line group - User, Zoom Room, common area, auto receptionist, call queue, shared line group, external contacts, phone number (E.164) |
| `connect_to_operator` `operator_extension_id` | _Forward to voicemail or videomail_ `connect_to_ operator` _Allow callers to reach an operator_ `operator_extension_id` _Connect to operator_ User, Zoom Rooms, common area, auto receptionist, call queue, and shared line group |
Allowed fields
Call queue
holiday_idmax_wait_timecall_not_answer_actionforward_to_extension_idconnect_to_operatoroperator_extension_idvoicemail_greeting_id
For business hours only:
-
receive_callReceives calls while on a call
-
greeting_prompt_id -
audio_while_connecting_id -
music_on_hold_id -
wrap_up_time -
max_call_in_queue -
call_distribution-
ring_modefor Sequential or Rotating modesCalls ring for a specific time before trying the next available queue member
-
ring_durationRinging duration for each member
-
handle_multiple_callsHandles multiple incoming calls simultaneously
-
skip_offline_device_phone_numberSkips offline devices and phone numbers when ringing
-
Sample code
Call queue
{
"settings": {
"audio_while_connecting_id": "",
"call_distribution": {
"handle_multiple_calls": false,
"ring_duration": 35,
"ring_mode": "sequential",
"skip_offline_device_phone_number": false
},
"call_not_answer_action": 1,
"connect_to_operator": true,
"forward_to_extension_id": "0LA1BWO5Sh2faTQXrKvYRw",
"greeting_prompt_id": "0",
"max_call_in_queue": 49,
"max_wait_time": 10,
"music_on_hold_id": "",
"operator_extension_id": "JGiv4OfoRGeVBuqN1nio6g",
"receive_call": true,
"voicemail_greeting_id": "",
"wrap_up_time": 15
},
"sub_setting_type": "call_handling"
}
Get call handling settings
Call queue
GET /phone/extension/{extensionId}/call_handling/settings
Web portal
| Field | Action |
|---|---|
| `routing` | _Overflow_ |
| `forward_to` | _Voicemail_ and _Leave Voicemail to_ - Current extension, user, auto receptionist, call queue, shared line group - User, Zoom Room, common area, auto receptionist, call queue, shared line group, external contacts, phone number (E.164) |
| `connect_to_operator` `operator` | _Forward to voicemail_ or _videomail_ `connect_to_ operator` _Allow callers to reach an operator_ `operator` _Connect to operator to_ User, Zoom Rooms, common area, auto receptionist, call queue, shared line group |
Fields
Call queue
| **`sub_setting_type`** | |
| **`settings`** | - `type` - `custom_hours_settings` - `weekday` - `type` - `from` - `to` - `routing` - `action` - `forward_to` - `id` - `extension_id` - `extension_type` - `extension_number` - `display_name` - `phone_number` - `voicemail_greeting` - `id` - `name` - `greeting_prompt` - `id` - `name` |
Sample code
Call queue
{
"business_hours": [
{
"settings": {
"allow_members_to_reset": false,
"custom_hours_settings": [
{
"from": "09:00",
"to": "18:00",
"type": 0,
"weekday": 1
},
{
"from": "00:00",
"to": "00:00",
"type": 1,
"weekday": 2
},
{
"from": "10:00",
"to": "18:00",
"type": 2,
"weekday": 3
},
{
"from": "10:30",
"to": "18:30",
"type": 2,
"weekday": 4
},
{
"from": "10:46",
"to": "18:46",
"type": 2,
"weekday": 5
},
{
"from": "09:00",
"to": "18:00",
"type": 0,
"weekday": 6
},
{
"from": "00:00",
"to": "00:00",
"type": 1,
"weekday": 7
}
],
"type": 2
},
"sub_setting_type": "custom_hours"
},
{
"settings": {
"audio_while_connecting": {
"id": "",
"name": "default"
},
"call_distribution": {
"handle_multiple_calls": false,
"ring_duration": 35,
"ring_mode": "sequential",
"skip_offline_device_phone_number": false
},
"greeting_prompt": {
"id": "0",
"name": "disable"
},
"max_call_in_queue": 49,
"max_wait_time": 10,
"music_on_hold": {
"id": "",
"name": "default"
},
"routing": {
"action": 1,
"connect_to_operator": true,
"forward_to": {
"display_name": "callhandling0001_Not_Delete",
"extension_id": "0LA1BWO5Sh2faTQXrKvYRw",
"extension_number": 1000000101,
"extension_type": "callQueue",
"id": "IU8_1qAGS1Gf-3e56B_1Lw"
},
"operator": {
"display_name": "ApiTA_2020_12_21_19_54_10_639",
"extension_id": "JGiv4OfoRGeVBuqN1nio6g",
"extension_number": 9000009003,
"extension_type": "callQueue",
"id": "hmLDXP8wSUKY132M7fgQ6A"
}
},
"wrap_up_time": 15
},
"sub_setting_type": "call_handling"
}
],
"closed_hours": [
{
"settings": {
"routing": {
"action": 9,
"forward_to": {
"display_name": "Test_add_ec_01",
"extension_id": "y0brV9dgQyCYid1h9ILCOw",
"id": "Test_add_ec_01"
}
}
},
"sub_setting_type": "call_handling"
}
],
"holiday_hours": [
{
"details": [
{
"settings": {
"from": "2021-11-01T17:00:00Z",
"name": "TUT01",
"to": "2021-11-02T16:00:00Z"
},
"sub_setting_type": "holiday"
},
{
"settings": {
"routing": {
"action": 10,
"forward_to": {
"phone_number": "+8615812345678"
}
}
},
"sub_setting_type": "call_handling"
}
],
"holiday_id": "PEgEN0CiSaCY-sD1dM3l8w"
}
]
}