Integrate with Zoom Phone using APIs, webhooks, and URI schemes to build customer engagement features like outbound calling and real-time call tracking.

Integrate with Zoom Phone using API and Webhooks


You can strengthen your engagement with customers when you integrate with Zoom
Phone services, such as:

- [APIs](/docs/api/phone/)
- [URI schemes](/docs/phone/outbound-call)
- [Webhooks](/docs/phone/webhooks)

This document provides an overview of popular features that you might want
to implement in your Zoom Phone integration.

## Before you begin

- Learn the [basics](/docs/api/using-zoom-apis) on how to build with the Zoom APIs.
- Try the [Zoom Phone APIs](/docs/api/phone/) with our [Postman Collection](https://www.postman.com/zoom-developer).

    To try these APIs, you must have a Pro or a higher plan with a [Zoom Phone plan](https://zoom.us/pricing/zoom-phone).

- Learn about [webhooks](/docs/api/webhooks) and how to get data delivered to your designated URL.

## Popular integration flows

- Your app has a built-in form that prospective sales leads can use to
submit service inquiry requests with their phone number. A sales
representative reviews the interest form and chooses the phone number of
the lead from your app.

<Image src="/img/1608769584389.png" />

- When you choose the hyperlinked phone number, your [app
programmatically launches the Zoom Phone
client](/docs/phone/outbound-call)
and Zoom Phone places the call. Your app tracks the
call status with webhooks and displays the real time status.

<Image src="/img/1608769717088.png" />

- Zoom [notifies your
app](/docs/phone/webhooks#operation/phone.caller_ended)
when the call ends. Your app displays the call log and prompts the
sales representative (caller) to enter additional information about
the call.

<Image src="/img/1608769837678.png" />
