Explore Zoom Phone operation categories and their types, including call routing, voicemail, extensions, SIP trunks, and contact center features for API integration.

Phone operation categories


| Category type                   | Description                                                                                                                     |
|---------------------------------|---------------------------------------------------------------------------------------------------------------------------------|
| `account_allow_list`            | Approved account                                                                                                                |
| `account_blocked`               | Blocked account                                                                                                                 |
| `auto_receptionist`             | [Auto receptionist](https://support.zoom.us/hc/en-us/articles/360021121312-Managing-auto-receptionists)                         |
| `backup_routing_rule`           | Directory backup routing rules                                                                                                  |
| `barge_monitor_whisper`         | [Call monitoring](https://support.zoom.us/hc/en-us/articles/360044804711-Using-call-monitoring-listen-whisper-barge-take-over-) |
| `call_forward`                  | Call forwarding                                                                                                                 |
| `call_log`                      | Call logs                                                                                                                       |
| `call_queue`                    | Call queues                                                                                                                     |
| `call_setting`                  | Call setting                                                                                                                    |
| `calling_plan`                  | Calling plan                                                                                                                    |
| `company_info`                  | Company information                                                                                                             |
| `contact_center`                | [Contact center](https://support.zoom.us/hc/en-us/articles/360038137291-Setting-up-contact-center-integration)                  |
| `contact_center_domain`         | Domain of the contact center                                                                                                    |
| `csv_import`                    | CSV file imports                                                                                                                |
| `custom_vm_greeting`            | Custom voicemail greeting                                                                                                       |
| `delegation`                    | [Call delegation](https://support.zoom.us/hc/en-us/articles/360032881731-Setting-up-call-delegation)                            |
| `device`                        | Zoom Phone device                                                                                                               |
| `dial_by_name`                  | [Dial-by-name directory](https://support.zoom.us/hc/en-us/articles/360044452031-Creating-a-dial-by-name-directory)              |
| `emergency_address`             | Emergency address                                                                                                               |
| `emergency_calling`             | Emergency calling                                                                                                               |
| `emergency_service`             | Emergency service                                                                                                               |
| `extension`                     | Extension number                                                                                                                |
| `extension_line_keys`           | Extension line keys                                                                                                             |
| `extension_template`            | Extension template                                                                                                              |
| `external_contacts`             | External contacts                                                                                                               |
| `holiday_hours`                 | Holiday hours                                                                                                                   |
| `location`                      | Location                                                                                                                        |
| `multiple_site`                 | Multiple sites                                                                                                                  |
| `outbound_number`               | Outbound number                                                                                                                 |
| `phone_number`                  | Phone number                                                                                                                    |
| `policy`                        | Policy                                                                                                                          |
| `provision_template`            | [Provision templates](https://support.zoom.us/hc/en-us/articles/360035817952-Configuring-desk-phone-provision-templates)        |
| `recording`                     | Call recordings                                                                                                                 |
| `shared_line_group`             | Shared line groups                                                                                                              |
| `sip_group`                     | SIP group                                                                                                                       |
| `sip_trunk_group`               | SIP trunk group                                                                                                                 |
| `spam`                          | Spam                                                                                                                            |
| `user`                          | User                                                                                                                            |
| `user_blocked`                  | Blocked user                                                                                                                    |
| `voicemail`                     | Voicemail                                                                                                                       |
| `emergency_number_routing_rule` | Emergency number routing rule                                                                                                   |
| `account_options`               | Account options                                                                                                                 |
| `zoom_phone_role`               | [Zoom Phone roles](https://support.zoom.us/hc/en-us/articles/360042099012-Using-Zoom-Phone-role-management)                     |
| `zoom_room`                     | [Zoom Rooms PBX Support](https://support.zoom.us/hc/en-us/articles/215537603-Zoom-Rooms-PBX-Support)                            |


Category type	Description
`account_allow_list`	Approved account
`account_blocked`	Blocked account
`auto_receptionist`	Auto receptionist
`backup_routing_rule`	Directory backup routing rules
`barge_monitor_whisper`	Call monitoring
`call_forward`	Call forwarding
`call_log`	Call logs
`call_queue`	Call queues
`call_setting`	Call setting
`calling_plan`	Calling plan
`company_info`	Company information
`contact_center`	Contact center
`contact_center_domain`	Domain of the contact center
`csv_import`	CSV file imports
`custom_vm_greeting`	Custom voicemail greeting
`delegation`	Call delegation
`device`	Zoom Phone device
`dial_by_name`	Dial-by-name directory
`emergency_address`	Emergency address
`emergency_calling`	Emergency calling
`emergency_service`	Emergency service
`extension`	Extension number
`extension_line_keys`	Extension line keys
`extension_template`	Extension template
`external_contacts`	External contacts
`holiday_hours`	Holiday hours
`location`	Location
`multiple_site`	Multiple sites
`outbound_number`	Outbound number
`phone_number`	Phone number
`policy`	Policy
`provision_template`	Provision templates
`recording`	Call recordings
`shared_line_group`	Shared line groups
`sip_group`	SIP group
`sip_trunk_group`	SIP trunk group
`spam`	Spam
`user`	User
`user_blocked`	Blocked user
`voicemail`	Voicemail
`emergency_number_routing_rule`	Emergency number routing rule
`account_options`	Account options
`zoom_phone_role`	Zoom Phone roles
`zoom_room`	Zoom Rooms PBX Support