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Deploy with entry ID mode

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Use an entry ID when you want the Zoom Customer Experience SDK for web to start a specific flow. Entry ID mode gives you direct control over which flow launches.

Chat entry ID mode

To deploy Contact Center chat with an entry ID:

  1. Sign in to the Zoom web portal  as a Contact Center Admin.

  2. In the navigation panel, choose Contact Center Management, then choose Flows.

  3. Choose the name of a chat flow to open the editor.

  4. Choose the Start widget, then choose Manage Entry Point.

  5. Choose Import SDK to display the entry ID embed code.

  6. Copy the code and add the entry ID chat script to your site. An entry ID chat script may look like this:

    <script data-apikey="your_key" data-entry-id="entry_id_value"
src="https://test.example.com/sample/web-sdk/chat-client.js">
</script>

  7. Reload your page to see the icon at the bottom corner to start the chat client.

Video entry ID mode

Zoom Contact Center only

To add video engagement using an entry ID:

  1. Sign in to the Zoom web portal  as a Contact Center Admin with the privilege to add flows.

  2. In the navigation panel, choose Contact Center Management, then choose Flows.

  3. To open the editor, choose the name of a video flow.

  4. Choose the Start widget, then choose Manage Entry Point. You can also choose this option from the List view option menu for your flow.

  5. If you don't already have an entry point, choose Add Entry Point and choose an entry ID for the SDK to use. For more information about adding entry points to a flow, see Adding entry points to a flow .

  6. Turn off Don't Keep Activities. This prevents Contact Center from shutting down in Google Chrome when the browser is in the background.

  7. Choose Install SDK to display the SDK code to copy to your site.

  8. Copy the code and add it to your site. A video script may look like this:

    <script data-apikey="your_key" data-entry-id="entry_id_value"
src="https://test.example.com/sample/web-sdk/video-client.js">
</script>

  9. Reload your page to see the icon at the bottom corner to start the video client.

For instructions on how to set up your agent workflows, see the Contact Center documentation .