SDK error codes

The Meeting SDK for Linux might return errors in the callbacks or as return values. This list provides a description of possible error codes and how to mitigate them. If you receive an error code, cross-check here to get the error's semantics and how to resolve it.

Can't find the SDK error code you're seeing? Head over to the devforums.

Global SDK error codes

NameError CodeDescription
SDKERR_SUCCESS0Success.
SDKERR_NO_IMPL1This feature is currently not available.
SDKERR_WRONG_USEAGE2Incorrect usage of the feature.
SDKERR_INVALID_PARAMETER3Wrong parameter.
SDKERR_MODULE_LOAD_FAILED4Loading module failed.
SDKERR_MEMORY_FAILED5No memory allocated.
SDKERR_SERVICE_FAILED6Internal service error.
SDKERR_UNINITIALIZE7SDK is not initialized before use.
SDKERR_UNAUTHENTICATION8SDK is not authorized before use.
SDKERR_NORECORDINGINPROCESS9No recording is in progress.
SDKERR_TRANSCODER_NOFOUND10Transcoder module is not found.
SDKERR_VIDEO_NOTREADY11The video service is not ready.
SDKERR_NO_PERMISSION12No permission.
SDKERR_UNKNOWN13Unknown error.
SDKERR_OTHER_SDK_INSTANCE_RUNNING14Another SDK instance is in progress.
SDKERR_INTERNAL_ERROR15SDK internal error.
SDKERR_NO_AUDIODEVICE_ISFOUND16No audio device is found.
SDKERR_NO_VIDEODEVICE_ISFOUND17No video device is found.
SDKERR_TOO_FREQUENT_CALL18API calls too frequent.
SDKERR_FAIL_ASSIGN_USER_PRIVILEGE19User cannot be assigned with the new privilege.
SDKERR_MEETING_DONT_SUPPORT_FEATURE20The current meeting does not support the request feature.
SDKERR_MEETING_NOT_SHARE_SENDER21The current user is not the presenter.
SDKERR_MEETING_YOU_HAVE_NO_SHARE22There is no sharing.
SDKERR_MEETING_VIEWTYPE_PARAMETER_IS_WRONG23Incorrect ViewType parameters.
SDKERR_MEETING_ANNOTATION_IS_OFF24Annotation is disabled.
SDKERR_SETTING_OS_DONT_SUPPORT25Current OS doesn't support the setting.
SDKERR_EMAIL_LOGIN_IS_DISABLED26Email login is disabled.
SDKERR_HARDWARE_NOT_MEET_FOR_VB27Computer doesn't meet the minimum requirements to use virtual background feature.
SDKERR_NEED_USER_CONFIRM_RECORD_DISCLAIMER28Need process disclaimer.
SDKERR_NO_SHARE_DATA29There is no raw data from sharing.
SDKERR_SHARE_CANNOT_SUBSCRIBE_MYSELF30Cannot subscribe to my own stream.
SDKERR_NOT_IN_MEETING31Not in the meeting.

If you get a MEETING_FAIL_MEETING_NOT_EXIST error, your bot may have hit an internal rate limit for joining meetings. To continue, either sign up for a Pro account to increase this limit, slow down the rate of joining, or create a support ticket (requires Premiere Developer Support) to request an exception to this limit.

Authentication error codes

NameError CodeDescription
AUTHRET_SUCCESS0Authentication Success
AUTHRET_KEYORSECRETEMPTY1Either the SDK key or secret is empty
AUTHRET_KEYORSECRETWRONG2Either the SDK key or secret is incorrect
AUTHRET_ACCOUNTNOTSUPPORT3Your account does not support SDK
AUTHRET_ACCOUNTNOTENABLESDK4Your account does not support SDK
AUTHRET_UNKNOWN5Unknown error
AUTHRET_SERVICE_BUSY6Service is busy. Please try again later
AUTHRET_NONE7Initial status
AUTHRET_OVERTIME8Time out.
AUTHRET_NETWORKISSUE9Network issues.
AUTHRET_CLIENT_INCOMPATIBLE10Account does not support this SDK version.
AUTHRET_JWTTOKENWRONG11The JWT token to authenticate is wrong.

General error codes

Here are some common errors codes that don't specifically belong to our SDK, but you'll occasionally see them while using our Meeting SDK.

DescriptionError CodeSuggestion
Failed to create a data connection with our server.5Please check your network connection or network configuration.
Failed to send create meeting command to our server.15Please check your network or HTTP request configuration.
Wrong user password1002Please check your password.
Web login locked out after 6 failed attempts1019Please seek support to reactivate your account
SDK authentication failure: invalid SDK key & secret3023Please check your SDK key & secret
Your account does not support using SDK3024Ensure your license type or your account has SDK enabled.
No response from our server in 30 seconds5003Please try again later. If it happens a lot, please visit our community forum for help.
Invalid recurring meeting - no meeting occurrence4502Check to see if the meeting recurs at the given date and time, or try again later.
DNS resolve failure5004Please check your network adaptor or your network hardware.
Conference does not exist102006Ensure the conference number is correct or has successfully being scheduled/hosted.
Zoom client version lower than the minimum required version102011Please download our latest version of SDK
Zoom client version higher than the maximum allowed version102012Please download our latest version of SDK
Conference token expired102014Get a new token from our API
Server is too busy103008Please try again later. If it happens a lot, please visit our community forum for help.
Your account does not support the requested feature103024Please ensure your account has the feature that you are requesting.
You account does not support call out103025Please ensure your account supports call out feature.
Having too much pending requests. Conference terminated103037Reduce your request frequency or try again later.
Your account is in blacklist103039Please seek support since your account is in the blacklist.
Conference going to create already exisit102004 / 103001Please try another meeting number or your previous "create meeting" request was successful.
Number of attendee has reached limitation102010 / 103006Contact our sales engineer if you would like to have more attendees.
The conference you are joining is locked102015 / 103011Please contact your meeting host to unlock the meeting.
Account is restricted, not allowed to join the conference102016 / 103014Your account is restricted, please seek support.

If your error codes don't exist in these tables, visit our Developer Community Forum for more support.