Workforce Management

  • OpenAPI Version: 3.1.1
  • API Version: 2

Workforce Management

Servers

  • URL: https://api.zoom.us/v2

Operations

List filter groups

  • Method: GET
  • Path: /workforce-management/filter-groups
  • Tags: Filter groups

Get all filter groups

Granular Scopes: workforce_management:read:list_filter_groups:admin

Rate Limit Label: LIGHT

Responses

Status: 200 The list of filter groups
Content-Type: application/json

  • filter_groups (required)

    array — List of filter groups.

    Items:

    • filter_group_id (required)

      string — The ID of the filter group.

    • name (required)

      string — The name of the filter group.

  • page_size (required)

    integer — The number of items returned per page.

  • total_records (required)

    string — The total number of items available across all pages.

  • next_page_token

    string — Use the next page token to paginate through large result sets. A next page token will be returned whenever the set of available results exceeds the current page size.

Example:

{
  "next_page_token": "cm2n7z2vl000e9cllp4ckoc45",
  "page_size": 15,
  "total_records": "45",
  "filter_groups": [
    {
      "filter_group_id": "cmgoyz7mb00002f6obth9ojea",
      "name": "Support staff group"
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

List forecasts

  • Method: GET
  • Path: /workforce-management/forecasts
  • Tags: Forecasts

List forecasts.

Scopes: workforce_management:read:admin

Granular Scopes: workforce_management:read:forecasts:admin

Rate Limit Label: MEDIUM

Not supported in Gov cluster

Responses

Status: 200 Forecast list response.
Content-Type: application/json

  • forecasts (required)

    array — List of forecasts.

    Items:

    • create_time (required)

      string, format: date-time — The forecast request create time.

    • description (required)

      string — The forecast description.

    • end (required)

      string, format: date-time — The forecast end.

    • forecast_id (required)

      string — The forecast ID.

    • forecast_profile_id (required)

      object — The forecast profile ID.

    • interval_minutes (required)

      number — The forecast granularity length, in minutes.

    • modify_time (required)

      string, format: date-time — The forecast request modify time.

    • name (required)

      string — The forecast name.

    • scheduling_groups (required)

      array — List of scheduling groups present in the forecast.

      Items:

      • asa (required)

        integer, default: -1 — Average speed of answer in seconds. `-1` if not set.

      • color_code (required)

        object — The RGB hexadecimal color code.

      • deferrable_sla (required)

        number, default: -1 — Deferrable channels interactions' percentage. `-1` if not set.

      • deferrable_sla_target_time (required)

        integer, default: -1 — Deferrable channels interactions' target time in hours. `-1` if not set.

      • dynamic_shrinkage (required)

        object — Dynamic shrinkage value to use, based on configured days.

      • fixed_shrinkage (required)

        object — Fixed shrinkage value to use for all days.

      • name (required)

        string — The scheduling group name.

      • occupancy (required)

        number, default: 0 — Occupancy percentage. `0` if not set.

      • scheduling_group_id (required)

        string — The scheduling group ID.

      • sla (required)

        number, default: -1 — Service level target goal percentage. `-1` if not set.

      • sla_target_time (required)

        integer, default: -1 — Service level target time in seconds. `-1` if not set.

    • start (required)

      string, format: date-time — The forecast start.

    • status (required)

      string, possible values: "ready_step_1", "processing", "ready_step_2", "completed", "failed", "applied", "generating", "generating_failed", "reforecasting", "reforecasting_failed" — The forecast status.

    • type (required)

      string, possible values: "SHORT_TERM", "LONG_TERM" — The forecast type.

  • next_page_token (required)

    object — Use the next page token to paginate through large result sets. A next page token will be returned whenever the set of available results exceeds the current page size.

  • page_size (required)

    integer — The number of items returned per page.

  • total_records (required)

    integer — The total number of items available across all pages.

Example:

{
  "next_page_token": "cm2n7z2vl000e9cllp4ckoc45",
  "page_size": 10,
  "total_records": 100,
  "forecasts": [
    {
      "forecast_id": "cm2n7z2vl000e9cllp4ckoc45",
      "name": "Weekday forecast",
      "description": "Forecast for business days",
      "type": "SHORT_TERM",
      "status": "ready_step_1",
      "start": "2025-01-01T00:00:00Z",
      "end": "2025-01-06T23:59:59Z",
      "create_time": "2024-12-16T04:21:23.207Z",
      "modify_time": "2024-12-16T04:21:23.207Z",
      "interval_minutes": 15,
      "forecast_profile_id": "cm2n7z2vl000e9cllp4ckoc45",
      "scheduling_groups": [
        {
          "scheduling_group_id": "cm2n7z2vl000e9cllp4ckoc45",
          "name": "Infra support",
          "color_code": "#c0106f",
          "sla": 75,
          "sla_target_time": 30,
          "asa": 30,
          "occupancy": 85,
          "fixed_shrinkage": 20,
          "dynamic_shrinkage": {
            "default_shrinkage": 20,
            "dynamic_config": [
              {
                "days": [
                  1
                ],
                "start_time": 600,
                "end_time": 660,
                "value": 20
              }
            ]
          },
          "deferrable_sla": 75,
          "deferrable_sla_target_time": 30
        }
      ]
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](/docs/api/rest/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Get a forecast for a scheduling group

  • Method: GET
  • Path: /workforce-management/forecasts/{forecastId}/scheduling-groups/{schedulingGroupId}
  • Tags: Forecasts

List forecasted values for a scheduling group within a forecast.

Scopes: workforce_management:read:admin

Granular Scopes: workforce_management:read:forecasts:admin

Rate Limit Label: MEDIUM

Responses

Status: 200 Forecast scheduling group response.
Content-Type: application/json

  • forecast_id (required)

    string — The forecast ID.

  • forecast_intervals (required)

    array — List of forecasted values per interval.

    Items:

    • forecast (required)

      object — Forecasted values.

      • agents (required)

        number — The forecasted staffing count.

      • deferrable

        object — Interval forecast for all queues in scheduling group of channel category `deferrable`.

        • aht (required)

          number — The forecasted average handle time, in seconds.

        • e_aht (required)

          number — The edited average handle time, in seconds. `-1` if not edited.

        • e_vol (required)

          number — The edited volume. `-1` if not edited.

        • vol (required)

          number — The forecasted volume.

      • messaging

        object — Interval forecast for all queues in scheduling group of channel category `messaging`.

        • aht (required)

          number — The forecasted average handle time, in seconds.

        • e_aht (required)

          number — The edited average handle time, in seconds. `-1` if not edited.

        • e_vol (required)

          number — The edited volume. `-1` if not edited.

        • vol (required)

          number — The forecasted volume.

      • voice

        object — Interval forecast for all queues in scheduling group of channel category `voice`.

        • aht (required)

          number — The forecasted average handle time, in seconds.

        • e_aht (required)

          number — The edited average handle time, in seconds. `-1` if not edited.

        • e_vol (required)

          number — The edited volume. `-1` if not edited.

        • vol (required)

          number — The forecasted volume.

    • timestamp (required)

      string, format: date-time — The interval's starting timestamp.

    • reforecast

      object — Re-forecasted values.

      • agents (required)

        number — The forecasted staffing count.

      • deferrable

        object — Interval forecast for all queues in scheduling group of channel category `deferrable`.

        • aht (required)

          number — The forecasted average handle time, in seconds.

        • e_aht (required)

          number — The edited average handle time, in seconds. `-1` if not edited.

        • e_vol (required)

          number — The edited volume. `-1` if not edited.

        • vol (required)

          number — The forecasted volume.

      • messaging

        object — Interval forecast for all queues in scheduling group of channel category `messaging`.

        • aht (required)

          number — The forecasted average handle time, in seconds.

        • e_aht (required)

          number — The edited average handle time, in seconds. `-1` if not edited.

        • e_vol (required)

          number — The edited volume. `-1` if not edited.

        • vol (required)

          number — The forecasted volume.

      • voice

        object — Interval forecast for all queues in scheduling group of channel category `voice`.

        • aht (required)

          number — The forecasted average handle time, in seconds.

        • e_aht (required)

          number — The edited average handle time, in seconds. `-1` if not edited.

        • e_vol (required)

          number — The edited volume. `-1` if not edited.

        • vol (required)

          number — The forecasted volume.

  • scheduling_group_id (required)

    string — The scheduling group ID.

Example:

{
  "forecast_id": "cm2n7z2vl000e9cllp4ckoc45",
  "scheduling_group_id": "cm2n7z2vl000e9cllp4ckoc45",
  "forecast_intervals": [
    {
      "timestamp": "2025-01-01T00:00:00Z",
      "forecast": {
        "agents": 5,
        "voice": {
          "aht": 40,
          "e_aht": 38,
          "vol": 10,
          "e_vol": 12
        },
        "messaging": {
          "aht": 40,
          "e_aht": 38,
          "vol": 10,
          "e_vol": 12
        },
        "deferrable": {
          "aht": 40,
          "e_aht": 38,
          "vol": 10,
          "e_vol": 12
        }
      },
      "reforecast": {
        "agents": 5,
        "voice": {
          "aht": 40,
          "e_aht": 38,
          "vol": 10,
          "e_vol": 12
        },
        "messaging": {
          "aht": 40,
          "e_aht": 38,
          "vol": 10,
          "e_vol": 12
        },
        "deferrable": {
          "aht": 40,
          "e_aht": 38,
          "vol": 10,
          "e_vol": 12
        }
      }
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](/docs/api/rest/rate-limits/).

Upload historical queue metrics

  • Method: POST
  • Path: /workforce-management/imports/historical-queue-metrics
  • Tags: Imports

Import historical queue metrics to Workforce Management (WFM).

Scopes: workforce_management:write:admin

Granular Scopes: workforce_management:write:queue_metrics:admin

Rate Limit Label: HEAVY

Not supported in Gov cluster

Request Body

Content-Type: multipart/form-data

  • allow_overwrite

    boolean — When set to `false`, the import fails if existing data conflicts with the uploaded data.

  • file

    string — Attachment file. Only CSV format is supported. For format details, log in to WFM and visit **Forecasting -> Historical data -> Import historical data**.

  • timezone

    string — The timezone of the intervals in the CSV file. The default is `UTC`.

Example:

{
  "file": "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",
  "timezone": "America/Los_Angeles",
  "allow_overwrite": true
}

Responses

Status: 201 File uploaded successfully.
Content-Type: application/json

  • import_id

    string — The import's unique reference ID.

Example:

{
  "import_id": "cmgoyz7mb00002f6obth9ojea"
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Get historical queue metrics import metadata

  • Method: GET
  • Path: /workforce-management/imports/{importId}/historical-queue-metrics
  • Tags: Imports

Retrieve a list of historical queue metrics import metadata.

Scopes: workforce_management:read:admin

Granular Scopes: workforce_management:read:queue_metrics:admin

Rate Limit Label: LIGHT

Not supported in Gov cluster

Responses

Status: 200 Historical queue metrics import metadata response.
Content-Type: application/json

  • create_time (required)

    string — The import creation time.

  • file_name (required)

    string — The import file's name.

  • import_id (required)

    string — The import's unique reference ID.

  • imported_by (required)

    string — The unique identifier of the user who imported the metrics.

  • row_processed (required)

    number — The number of rows processed from the import file.

  • status (required)

    string, possible values: "PENDING", "FAILED", "SUCCESS", "DELETING" — The import's status.

  • timezone (required)

    string — Themetrics data's timezone.

  • total_rows (required)

    number — The number of rows present in the import file.

Example:

{
  "status": "SUCCESS",
  "create_time": "2025-11-05T04:13:40.800Z",
  "row_processed": 1000,
  "total_rows": 1000,
  "import_id": "cmgoyz7mb00002f6obth9ojea",
  "file_name": "HistoricalData.csv",
  "timezone": "America/New_York",
  "imported_by": "3U-_aQo_ROeigseGAQL5_A"
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Get multiple organizational groups

  • Method: GET
  • Path: /workforce-management/organizational-groups
  • Tags: Organizational Groups

Get multiple organizational groups.

Scopes: workforce_management:read:admin

Granular Scopes: workforce_management:read:organizational_groups:admin

Rate Limit Label: MEDIUM

Not supported in Gov cluster

Responses

Status: 200 Get multiple organizational groups response.
Content-Type: application/json

  • organizational_groups (required)

    array — List of organizational groups.

    Items:

    • created_at (required)

      string — The organizational group's creation time.

    • description (required)

      string — The organizational group's description.

    • name (required)

      string — The organizational group's name.

    • org_group_id (required)

      string — The organizational group's ID.

    • updated_at (required)

      string — The organizational group's update time.

  • page_size (required)

    integer — The number of items returned per page.

  • total_records (required)

    string — The total number of items available across all pages.

  • next_page_token

    string — Use the next page token to paginate through large result sets. A next page token will be returned whenever the set of available results exceeds the current page size.

Example:

{
  "next_page_token": "cm2n7z2vl000e9cllp4ckoc45",
  "page_size": 15,
  "total_records": "45",
  "organizational_groups": [
    {
      "org_group_id": "cmgoyz7mb00002f6obth9ojea",
      "name": "West Coast Operations",
      "description": "Organizational group for west coast teams",
      "created_at": "2024-01-15T10:30:00Z",
      "updated_at": "2024-01-15T10:30:00Z"
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Create an organizational group

  • Method: POST
  • Path: /workforce-management/organizational-groups
  • Tags: Organizational Groups

Create an organizational group.

Scopes: workforce_management:write:admin

Granular Scopes: workforce_management:write:organizational_groups:admin

Rate Limit Label: MEDIUM

Not supported in Gov cluster

Request Body

Content-Type: application/json

  • name (required)

    string — The organizational group's name.

  • description

    string — The organizational group's description.

  • scheduling_group_ids

    array — The IDs of the scheduling groups to add to the organizational group.

    Items:

    string

Example:

{
  "name": "West Coast Operations",
  "description": "Organizational group for west coast teams",
  "scheduling_group_ids": [
    "cmgoyz7mb00002f6obth9ojea"
  ]
}

Responses

Status: 201 Create organizational group response.
Content-Type: application/json

  • created_at (required)

    string — The organizational group's creation time.

  • description (required)

    string — The organizational group's description.

  • name (required)

    string — The organizational group's name.

  • org_group_id (required)

    string — The organizational group's ID.

  • updated_at (required)

    string — The organizational group's update time.

Example:

{
  "org_group_id": "cmgoyz7mb00002f6obth9ojea",
  "name": "West Coast Operations",
  "description": "Organizational group for west coast teams",
  "created_at": "2024-01-15T10:30:00Z",
  "updated_at": "2024-01-15T10:30:00Z"
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Get a single organizational group

  • Method: GET
  • Path: /workforce-management/organizational-groups/{organizationalGroupId}
  • Tags: Organizational Groups

Get a single organizational group.

Scopes: workforce_management:read:admin

Granular Scopes: workforce_management:read:organizational_groups:admin

Rate Limit Label: LIGHT

Not supported in Gov cluster

Responses

Status: 200 Get a single organizational group's response.
Content-Type: application/json

  • agent_count (required)

    integer — The number of agents in the organizational group.

  • created_at (required)

    string — The organizational group's creation time.

  • description (required)

    string — The organizational group's description.

  • name (required)

    string — The organizational group's name.

  • org_group_id (required)

    string — The organizational group's ID.

  • queue_count (required)

    integer — The number of queues in the organizational group.

  • scheduling_groups (required)

    array — Associated scheduling groups

    Items:

    • name (required)

      string — The scheduling group's name.

    • scheduling_group_id (required)

      string — The scheduling group's ID.

  • updated_at (required)

    string — The organizational group's update time.

Example:

{
  "org_group_id": "cmgoyz7mb00002f6obth9ojea",
  "name": "West Coast Operations",
  "description": "Organizational group for west coast teams",
  "created_at": "2024-01-15T10:30:00Z",
  "updated_at": "2024-01-15T10:30:00Z",
  "agent_count": 42,
  "queue_count": 8,
  "scheduling_groups": [
    {
      "scheduling_group_id": "cmgoyz7mb00002f6obth9ojea",
      "name": "Morning Shift"
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Delete organizational group

  • Method: DELETE
  • Path: /workforce-management/organizational-groups/{organizationalGroupId}
  • Tags: Organizational Groups

Delete an organizational group.

Scopes: workforce_management:write:admin

Granular Scopes: workforce_management:delete:organizational_groups:admin

Rate Limit Label: MEDIUM

Not supported in Gov cluster

Responses

Status: 204 Delete organizational group response.
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

Update an organizational group

  • Method: PATCH
  • Path: /workforce-management/organizational-groups/{organizationalGroupId}
  • Tags: Organizational Groups

Update an organizational group.

Scopes: workforce_management:write:admin

Granular Scopes: workforce_management:update:organizational_groups:admin

Rate Limit Label: MEDIUM

Not supported in Gov cluster

Request Body

Content-Type: application/json

  • description

    string — The organizational group's description.

  • name

    string — The organizational group's name.

  • scheduling_group_ids

    array — The IDs of the scheduling groups to add to the organizational group.

    Items:

    string

Example:

{
  "name": "West Coast Operations",
  "description": "Organizational group for west coast teams",
  "scheduling_group_ids": [
    "cmgoyz7mb00002f6obth9ojea"
  ]
}

Responses

Status: 200 Update organizational group response.
Content-Type: application/json

  • created_at (required)

    string — The organizational group creation time.

  • description (required)

    string — The organizational group's description.

  • name (required)

    string — The organizational group's name.

  • org_group_id (required)

    string — The organizational group's ID.

  • updated_at (required)

    string — The organizational group update time.

Example:

{
  "org_group_id": "cmgoyz7mb00002f6obth9ojea",
  "name": "West Coast Operations",
  "description": "Organizational group for west coast teams",
  "created_at": "2024-01-15T10:30:00Z",
  "updated_at": "2024-01-15T10:30:00Z"
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

List agents' adherence data

  • Method: GET
  • Path: /workforce-management/reports/adherence/agents
  • Tags: Reports

Get agents' adherence data.

Granular Scopes: workforce_management:read:list_adherence_agents:admin

Rate Limit Label: MEDIUM

Responses

Status: 200 List of agents with adherence for the date.
Content-Type: application/json

  • agents (required)

    array — List of agents with adherence.

    Items:

    • adherence_time_for_activity (required)

      array — All unique activities in the schedule with adherence.

      Items:

      • activity_id (required)

        string — The activity's unique identifier.

      • activity_in_adherence (required)

        integer — Activity in adherence, in seconds.

      • activity_name (required)

        string — The activity's name.

      • activity_out_adherence (required)

        integer — Activity out of adherence, in seconds.

    • display_name (required)

      string — The agent's name.

    • schedule_activities (required)

      array — All activities in the schedule.

      Items:

      • activity_id (required)

        string — The activity's unique identifier.

      • activity_name (required)

        string — The activity's name.

      • end_time (required)

        integer — The activity's end time in timestamp.

      • start_time (required)

        integer — The activity's start time in timestamp.

    • shifts (required)

      array — Shift details.

      Items:

      • end_in_adherence (required)

        integer — The number of seconds before shift end that the user started being in adherence.

      • end_time (required)

        string — The shift end time, in ISO 8601 format `yyyy-MM-dd'T'HH:mm:ss'Z'` or `yyyy-MM-dd'T'HH:mm:ss'TZD'`.

      • start_in_adherence (required)

        integer — The number of seconds after shift start that the user started being in adherence.

      • start_time (required)

        string — The shift start time, in ISO 8601 format `yyyy-MM-dd'T'HH:mm:ss'Z'` or yyyy-MM-dd'T'HH:mm:ss'TZD'`.

    • user_id (required)

      string — The agent's unique identifier.

  • next_page_token (required)

    string — Use the next page token to paginate through large result sets. A next page token returns whenever the set of available results exceeds the current page size.

  • page_size (required)

    integer — The number of agents returned per page.

  • timezone (required)

    string — The adherence timezone. The default is UTC.

  • total_records (required)

    integer — The total number of agents available across pages.

Example:

{
  "next_page_token": "jA5csQv1W1oXuYZLspNIZzMOXqTD9r9Rje2",
  "page_size": 10,
  "total_records": 100,
  "timezone": "America/Los_Angeles",
  "agents": [
    {
      "user_id": "0c30da44bd68aae3b5714abb885a59",
      "display_name": "Alex",
      "shifts": [
        {
          "start_time": "2024-11-06T03:30:00.000Z",
          "end_time": "2024-11-06T03:30:00.000Z",
          "start_in_adherence": 0,
          "end_in_adherence": 0
        }
      ],
      "schedule_activities": [
        {
          "activity_id": "0c30da44bd68aae3b5714abb885a59",
          "activity_name": "Chat",
          "start_time": 1730896200000,
          "end_time": 1730896200000
        }
      ],
      "adherence_time_for_activity": [
        {
          "activity_id": "0c30da44bd68aae3b5714abb885a59",
          "activity_name": "Chat",
          "activity_in_adherence": 0,
          "activity_out_adherence": 0
        }
      ]
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request **Error Code:** `1902` <br> Invalid date parameter. <br> **Error Code:** `1903` <br> Invalid timezone. <br> **Error Code:** `1904` <br> Invalid page size. <br>
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](/docs/api/rest/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

List all schedule agents

  • Method: GET
  • Path: /workforce-management/reports/schedules/agents
  • Tags: Reports

List all the schedule agents for the particular date and timezone

Granular Scopes: workforce_management:read:list_schedule_agents:admin

Rate Limit Label: MEDIUM

Responses

Status: 200 List of agents in the schedule for the date
Content-Type: application/json

  • agents (required)

    array — List of agents in the schedule

    Items:

    • activities (required)

      array — List of activities

      Items:

      • activity_name (required)

        string — The activity name identifier

      • activity_type (required)

        string — Type of the activity

      • end_time (required)

        string — The schedule activity end time. in ISO 8601 format (yyyy-MM-dd'T'HH:mm:ss'Z' or yyyy-MM-dd'T'HH:mm:ss’TZD’).

      • is_paid (required)

        boolean — The is_paid indicates if the scheduled activity counts as paid time for calculating the agent's total paid duration.

      • schedule_activity_id (required)

        string — The activity unique identifier

      • start_time (required)

        string — The schedule activity start time. In ISO 8601 format (yyyy-MM-dd'T'HH:mm:ss'Z' or yyyy-MM-dd'T'HH:mm:ss’TZD’).

    • display_name (required)

      string — The agent's display name

    • scheduling_group_name (required)

      string, default: "null" — The name of the scheduling group

    • total_paid_time (required)

      integer, default: 0 — The total duration of paid schedule activity in minutes

    • total_scheduled_time (required)

      integer, default: 0 — The total schedule duration, in minutes.

    • user_email (required)

      string — The agent's email address

    • user_id (required)

      string — The agent unique identifier

  • next_page_token (required)

    string, default: "null" — Use the next page token to paginate through large result sets. A next page token returns whenever the set of available results exceeds the current page size.

  • page_size (required)

    integer, default: 10 — The number of scheduled agents returned per page.

  • timezone (required)

    string — The schedule's timezone. The default is UTC.

  • total_records (required)

    integer — The total number of all scheduled agents available across pages.

Example:

{
  "next_page_token": "jA5csQv1W1oXuYZLspNIZzMOXqTD9r9Rje2",
  "page_size": 10,
  "total_records": 100,
  "timezone": "America/Los_Angeles",
  "agents": [
    {
      "user_id": "0c30da44bd68aae3b5714abb885a59",
      "display_name": "Alex",
      "user_email": "alex@example.com",
      "scheduling_group_name": "Sales",
      "total_scheduled_time": 480,
      "total_paid_time": 340,
      "activities": [
        {
          "schedule_activity_id": "cll20wknm01cwex0isvewiegl",
          "start_time": "2024-07-20T14:00:00-08:00",
          "end_time": "2024-07-20T14:00:00-08:00",
          "activity_name": "SMS",
          "activity_type": "Productive",
          "is_paid": true
        }
      ]
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request **Error Code:** `1902` <br> Invalid date parameter <br> **Error Code:** `1903` <br> Invalid timezone <br> **Error Code:** `1904` <br> Invalid page size <br>
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rest/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error Internal server error

List all schedule agents

  • Method: GET
  • Path: /workforce-management/schedules/agents
  • Tags: Schedules

List the schedule agents for the particular date and timezone.

Granular Scopes: workforce_management:read:list_schedule_agents:admin

Rate Limit Label: MEDIUM

Responses

Status: 200 List of agents in the schedule for the date.
Content-Type: application/json

  • agents (required)

    array — List of agents in the schedule.

    Items:

    • activities (required)

      array — List of activities.

      Items:

      • activity_name (required)

        string — The activity name's ID.

      • activity_type (required)

        string — The activity's type.

      • end_time (required)

        string — The end time of the schedule activity in ISO 8601 format, either `yyyy-MM-dd'T'HH:mm:ss'Z'` or `yyyy-MM-dd'T'HH:mm:ss’TZD’`.

      • is_paid (required)

        boolean — Whether the scheduled activity counts as paid time for calculating the agent's total paid duration.

      • schedule_activity_id (required)

        string — The activity's ID.

      • start_time (required)

        string — The start time of the schedule activity in ISO 8601 format, either `yyyy-MM-dd'T'HH:mm:ss'Z'` or `yyyy-MM-dd'T'HH:mm:ss’TZD’`.

    • display_name (required)

      string — The agent's display name.

    • scheduling_group_name (required)

      string, default: "null" — The scheduling group's name.

    • total_paid_time (required)

      integer, default: 0 — The total duration of paid schedule activity, in minutes.

    • total_scheduled_time (required)

      integer, default: 0 — The total schedule duration, in minutes.

    • user_email (required)

      string — The agent's email address.

    • user_id (required)

      string — The agent's ID.

  • next_page_token (required)

    string, default: "null" — Use the next page token to paginate through large result sets. A next page token returns whenever the set of available results exceeds the current page size. This token's expiration is 15 minutes.

  • page_size (required)

    integer, default: 10 — The number of scheduled agents returned per page.

  • timezone (required)

    string — The schedule's timezone. The default is UTC.

  • total_records (required)

    integer — The total number of all scheduled agents available across pages.

Example:

{
  "next_page_token": "jA5csQv1W1oXuYZLspNIZzMOXqTD9r9Rje2",
  "page_size": 10,
  "total_records": 100,
  "timezone": "America/Los_Angeles",
  "agents": [
    {
      "user_id": "0c30da44bd68aae3b5714abb885a59",
      "display_name": "Jill Chill",
      "user_email": "jillchill@example.com",
      "scheduling_group_name": "Sales",
      "total_scheduled_time": 480,
      "total_paid_time": 340,
      "activities": [
        {
          "schedule_activity_id": "cll20wknm01cwex0isvewiegl",
          "start_time": "2024-07-20T14:00:00-08:00",
          "end_time": "2024-07-20T14:00:00-08:00",
          "activity_name": "SMS",
          "activity_type": "Productive",
          "is_paid": true
        }
      ]
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request **Error Code:** `1902` <br> Invalid date parameter. <br> **Error Code:** `1903` <br> Invalid timezone. <br> **Error Code:** `1904` <br> Invalid page size. <br> **Error Code:** `1905` <br> Cannot specify both `scheduling_group_id`s and `organizational_group_id`s. Please use only one filter type. <br>
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

List scheduling groups

  • Method: GET
  • Path: /workforce-management/scheduling-groups
  • Tags: Scheduling groups

Get all the scheduling group name and id

Granular Scopes: workforce_management:read:list_scheduling_groups:admin

Rate Limit Label: LIGHT

Responses

Status: 200 List all scheduling groups
Content-Type: application/json

  • page_size (required)

    integer — The number of items returned per page.

  • scheduling_groups (required)

    array — List of scheduling groups.

    Items:

    • name (required)

      string — The name of the scheduling group.

    • scheduling_group_id (required)

      string — The ID of the scheduling group.

  • total_records (required)

    string — The total number of items available across all pages.

  • next_page_token

    string — Use the next page token to paginate through large result sets. A next page token will be returned whenever the set of available results exceeds the current page size.

Example:

{
  "next_page_token": "cm2n7z2vl000e9cllp4ckoc45",
  "page_size": 15,
  "total_records": "45",
  "scheduling_groups": [
    {
      "scheduling_group_id": "cmgoyz7mb00002f6obth9ojea",
      "name": "Supportline"
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 401 **HTTP Status Code:** `401` <br> Unauthorized
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error

List users

  • Method: GET
  • Path: /workforce-management/users
  • Tags: Users

Get all the users in the account.

Granular Scopes: workforce_management:read:list_users:admin

Rate Limit Label: LIGHT

Responses

Status: 200 The list of users in the account.
Content-Type: application/json

  • page_size (required)

    integer — The number of items returned per page.

  • total_records (required)

    string — The total number of items available across all pages.

  • users (required)

    array — List of users.

    Items:

    • created_at (required)

      string — The user's creation time.

    • display_name (required)

      string — The user's name.

    • email (required)

      string — The user's email.

    • updated_at (required)

      string — The last time the user was updated.

    • user_id (required)

      string — The user's ID.

  • next_page_token

    string — Use the next page token to paginate through large result sets. A next page token will be returned whenever the set of available results exceeds the current page size. This token's expiration period is 15 minutes.

Example:

{
  "next_page_token": "cm2n7z2vl000e9cllp4ckoc45",
  "page_size": 15,
  "total_records": "45",
  "users": [
    {
      "user_id": "cmgoyz7mb00002f6obth9ojea",
      "display_name": "Alex",
      "email": "alex@aol.com",
      "created_at": "2024-01-15T10:30:00Z",
      "updated_at": "2024-01-15T10:30:00Z"
    }
  ]
}
Status: 400 **HTTP Status Code:** `400` <br> Bad Request
Status: 404 **HTTP Status Code:** `404` <br> Not Found
Status: 429 **HTTP Status Code:** `429` <br> Too Many Requests. For more information, see [rate limits](https://developers.zoom.us/docs/api/rate-limits/).
Status: 500 **HTTP Status Code:** `500` <br> Internal Server Error