Internal apps - Classic scopes

View as Markdown

Account scopes

The following are the available Account scopes and their associated API calls:

account:master

View and manage sub accounts

Associated API

account:read:admin

View account info

Associated API

account:write:admin

View and manage account info

Associated API

Billing scopes

The following are the available Billing scopes and their associated API calls:

billing:master

View and manage sub account's billing info

Associated API

Calendar scopes

The following are the available Calendar scopes and their associated API calls:

calendar:read

View calendar

Associated API

calendar:read:admin

View calendar

Associated API

calendar:write

Manage calendar

Associated API

calendar:write:admin

Manage calendar

Associated API

Canvas scopes

The following are the available Canvas scopes and their associated API calls:

canvas_data_table:delete

Delete data table

Associated API

canvas_data_table:read

Read data table

Associated API

canvas_data_table:update

Update data table

Associated API

canvas_data_table:write

Edit data table

Associated API

canvas_file_search:write

Canvas file search

Associated API

Chat scopes

The following are the available Chat scopes and their associated API calls:

chat:read

View Chat Message Info

Associated API

chat:read:admin

View Chat Message Info

Associated API

chat:write

Manage Chat Message Info

Associated API

chat:write:admin

Manage Chat Message Info

Associated API

chat_channel:read

View current user's team chat channels

Associated API

chat_channel:read:admin

View all users' team chat channels

Associated API

chat_channel:read:member

View team chat channels as a member

Associated API

chat_channel:write

View and manage current user's team chat channels

Associated API

chat_channel:write:admin

View and manage all users' team chat channels

Associated API

chat_contact:read

View current user's team chat contact information

Associated API

chat_contact:write

Send Contact Invitation

Associated API

chat_contact:write:admin

Send contact invitation

Associated API

chat_event:write

Manage your chat event info

Associated API

chat_event:write:admin

Manage account's chat event info

Associated API

View Chat History Legal Hold Info

Associated API

Manage Chat History Legal Hold Info

Associated API

chat_message:read

View current user's team chat messages

Associated API

chat_message:read:admin

View all users' team chat messages

Associated API

chat_message:write

View and manage current user's team chat messages

Associated API

chat_message:write:admin

View and manage all users' team chat messages

Associated API

chat_migration:read:admin

View information about a chat history migration

Associated API

chat_migration:write:admin

Migrate chat history from another vendor

Associated API

imchat:bot

Enable Chatbot within Zoom Team Chat Client

Associated API

imchat:read:admin

View all users history and channels

Associated API

imchat:write

Send a team chat message to a Zoom Team Chat user or channel

Associated API

Clips scopes

The following are the available Clips scopes and their associated API calls:

clips:read

View your clips information

Associated API

clips:read:admin

View your clips information

Associated API

clips:write

Manage your clips information

Associated API

clips:write:admin

Manage your clips information

Associated API

Conference Room Connector (CRC) scopes

The following are the available Conference Room Connector (CRC) scopes and their associated API calls:

apiconnector:master

This scope allows an app to view and manage sub account’s API Connector information

Associated API

apiconnector:read:admin

This scope allow an app to view all API Connector information

Associated API

apiconnector:write:admin

This scope allow an app to view and manage all API Connector information

Associated API

crc:master

View and manage sub account's CRC configuration

Associated API

crc:read:admin

View and manage CRC configuration

Associated API

crc_account:master

View and manage all sub account's Cisco/Polycom room account setting

Associated API

crc_account:read:admin

View Cisco/Polycom rooms account setting

Associated API

crc_account:write:admin

View and manage Cisco/Polycom rooms account setting

Associated API

crc_rooms:master

View and manage sub account’s managed Cisco and Polycom rooms information

Associated API

crc_rooms:read:admin

View all managed Cisco and Polycom rooms information

Associated API

crc_rooms:write:admin

View and manage all managed Cisco and Polycom rooms information

Associated API

Contact Center scopes

The following are the available Contact Center scopes and their associated API calls:

contact_center_attachment:read:admin

View your contact center attachment information

Associated API

contact_center_block_list_rules:write:admin

Edit Block List Rules

Associated API

contact_center_files:write:admin

Upload files

Associated API

contact_center_flow:write:admin

flow write

Associated API

contact_center_follow_up_task:read:admin

View a follow-up task

Associated API

contact_center_follow_up_task:write

Update a follow-up task

Associated API

contact_center_messaging:read:admin

Get message

Associated API

contact_center_messaging:write:admin

send message

Associated API

contact_center_outbound_campaign_dnc_list_phones:read:admin

Get campaign dnc list phone

Associated API

contact_center_outbound_campaign_dnc_list_phones:write:admin

Write campaign dnc list phone

Associated API

contact_center_routing_profile:write:admin

Edit agent routing profile.

Associated API

contact_center_rtms:write:admin

Scope to control RTMS

Associated API

contact_center_team:read:admin

View your contact center team information

Associated API

contact_center_team:write:admin

Manage your contact center team information

Associated API

contact_center_user_template:read:admin

View all contact center user template’s details.

Associated API

contact_center_user_template:write:admin

View and manage all contact center user template's details.

Associated API

ContactCenter scopes

The following are the available ContactCenter scopes and their associated API calls:

contact_center_asset_library:read:admin

View your contact center asset library information

Associated API

contact_center_asset_library:write:admin

Manage your contact center asset library information

Associated API

contact_center_contact:read:admin

View address book information

Associated API

contact_center_contact:write:admin

Update address book information

Associated API

contact_center_disposition:read:admin

View your contact center disposition information

Associated API

contact_center_disposition:write:admin

Manage your contact center disposition information

Associated API

contact_center_engagement:read:admin

View all contact center engagement information

Associated API

contact_center_engagement:write:admin

Manage all contact center engagement information

Associated API

contact_center_flow:read:admin

View all contact center flow information

Associated API

contact_center_inbox:read:admin

View all contact center inbox information

Associated API

contact_center_inbox:write:admin

Manage all contact center inbox information

Associated API

contact_center_note:read:admin

View all contact center note information

Associated API

contact_center_note:write

Manage all contact center note information

Associated API

contact_center_operating_hours:read:admin

View all contact center operating hours information

Associated API

contact_center_operating_hours:write:admin

Manage all contact center operating hours information

Associated API

contact_center_operation_logs:read:admin

Read permission for Operation logs

Associated API

contact_center_outbound_campaign:delete:admin

Delete an Outbound Campaign.

Associated API

contact_center_outbound_campaign:read:admin

View an Outbound Campaign.

Associated API

contact_center_outbound_campaign:update:admin

Update an Outbound Campaign

Associated API

contact_center_outbound_campaign:write:admin

Create an Outbound Campaign

Associated API

contact_center_outbound_campaign_contactlist:read:admin

Get campaign contact list

Associated API

contact_center_outbound_campaign_contactlist:write:admin

Create campaign contact list

Associated API

contact_center_outbound_campaign_contacts:read:admin

Get campaign contact list contact

Associated API

contact_center_outbound_campaign_contacts:write:admin

Create campaign contact list contact

Associated API

contact_center_preference:read:admin

View your contact center preference information

Associated API

contact_center_preference:write:admin

Manage your contact center preference information

Associated API

contact_center_queue:read:admin

View your contact center queue information

Associated API

contact_center_queue:write:admin

Manage your contact center queue information

Associated API

contact_center_recording:read

View your contact center recording information.

Associated API

contact_center_recording:read:admin

View all contact center recording information

Associated API

contact_center_recording:write:admin

Manage all contact center recording information

Associated API

contact_center_region:read:admin

View all contact center region information

Associated API

contact_center_region:write:admin

Manage all contact center region information

Associated API

contact_center_report:read:admin

View all contact center report information

Associated API

contact_center_role:read:admin

View your contact center role information

Associated API

contact_center_role:write:admin

Manage your contact center role information

Associated API

contact_center_routing_profile:read:admin

View routing profile information.

Associated API

contact_center_skill:read:admin

View all contact center skill information

Associated API

contact_center_skill:write:admin

Manage all contact center skill information

Associated API

contact_center_sms:master

View sub account’s SMS log information

Associated API

contact_center_sms:read:admin

View all contact center SMS log information

Associated API

contact_center_user:read:admin

View all contact center user’s details

Associated API

contact_center_user:write:admin

View and manage all contact center user's details

Associated API

contact_center_variable:read:admin

View all contact center variable information

Associated API

contact_center_variable:write:admin

Manage all contact center variable information

Associated API

contact_center_variable_log:read:admin

View variable log information

Associated API

contact_center_variable_log:write:admin

Manage variable log information

Associated API

contact_center_voice_call:master

View sub account’s voice call information

Associated API

contact_center_voice_call:read:admin

view voice call information

Associated API

Contacts scopes

The following are the available Contacts scopes and their associated API calls:

contact:read

View current user's contacts

Associated API

contact:read:admin

View all users' contacts

Associated API

Dashboard scopes

The following are the available Dashboard scopes and their associated API calls:

dashboard:master

View sub account's Dashboard data

Associated API

dashboard:read:admin

View Dashboard data

Associated API

dashboard_crc:read:admin

View all users' usage statistics of CRC

Associated API

dashboard_home:read:admin

View overview of usage statistics for Meetings and Zoom Rooms

Associated API

dashboard_im:read:admin

View all users' usage statistics of team chat messages and message types

Associated API

dashboard_meetings:read:admin

View all users' meetings information on Dashboard

Associated API

dashboard_webinars:read:admin

View all users' webinar information on Dashboard

Associated API

dashboard_zr:read:admin

View all users' Zoom Room usage statistics and information

Associated API

Device scopes

The following are the available Device scopes and their associated API calls:

device:read:admin

Manage device

Associated API

device:write:admin

View and manage device

Associated API

Devices (H323) scopes

The following are the available Devices (H323) scopes and their associated API calls:

h323:master

View and manage sub account's H.323 devices

Associated API

h323:read:admin

View all users' H.323 devices

Associated API

h323:write:admin

View and manage all users' H.323 devices

Associated API

Docs scopes

The following are the available Docs scopes and their associated API calls:

docs:delete

Delete a file

Associated API

docs:delete:admin

Delete a file

Associated API

docs:read:admin

Get basic info of the file

Associated API

docs:write:admin

Edit basic info of a file

Associated API

docs_activity_report:read:admin

Get Docs activity report

Associated API

docs_archiving:read:admin

Read archived data for products such as Docs, My Notes, Meeting Summary, including reading archived lists, details, and attachments.

Associated API

docs_collaborator:delete

Remove collaborators of a file

Associated API

docs_collaborator:delete:admin

Remove collaborators of a file

Associated API

docs_collaborator:read

Get collaborators of a file

Associated API

docs_collaborator:read:admin

Get collaborator of a file

Associated API

docs_collaborator:write

scope to manage collaborator in Docs

Associated API

docs_collaborator:write:admin

scope for admin to manage collaborators

Associated API

docs_content:delete

Delete content in Zoom Docs documents

Associated API

docs_content:update

Update content in Zoom Docs documents

Associated API

docs_content:write

Edit Zoom Docs content

Associated API

docs_export:read

Get file export status

Associated API

docs_export:read:admin

Get file export status

Associated API

docs_export:write

Create a file export

Associated API

docs_export:write:admin

Create a file export

Associated API

docs_file_owner:write

Transfer ownership of a file

Associated API

docs_file_owner:write:admin

Transfer ownership of a file

Associated API

docs_file_uploads:write

Create a file upload

Associated API

docs_file_uploads:write:admin

Create a file upload

Associated API

docs_general_access:read

Get general access of a file

Associated API

docs_general_access:read:admin

Get general access of a file

Associated API

docs_general_access:write

Update general access of a file

Associated API

docs_general_access:write:admin

Update general access of a file

Associated API

docs_import:read

Get import task status

Associated API

docs_import:read:admin

Get import task status

Associated API

docs_import:write

Create new file by import

Associated API

docs_import:write:admin

Create new file by import

Associated API

Group scopes

The following are the available Group scopes and their associated API calls:

group:master

View and manage sub account's groups

Associated API

group:read:admin

View groups

Associated API

group:write:admin

View and manage groups

Associated API

Hub scopes

The following are the available Hub scopes and their associated API calls:

hub_content:read

Read Content from Hub Files.

Associated API

hub_content:write

Write content to files in Hub

Associated API

hub_file_duplicate_task:read

get hub file duplicate task status

Associated API

hub_shared_folder:delete

Delete shared folder

Associated API

hub_shared_folder:delete:admin

Delete shared folder

Associated API

hub_shared_folder:read

Get shared folder

Associated API

hub_shared_folder:read:admin

Get shared folder

Associated API

hub_shared_folder:write

Update shared folder

Associated API

IM Group scopes

The following are the available IM Group scopes and their associated API calls:

contact_group:read:admin

View all contact group information

Associated API

contact_group:write:admin

Manage all contact group information

Associated API

imgroup:master

View and manage sub account's Zoom Team Chat Groups

Associated API

imgroup:read:admin

View Zoom Team Chat Group information

Associated API

imgroup:write:admin

View and manage Zoom Team Chat Groups

Associated API

Integration Healthcare scopes

The following are the available Integration Healthcare scopes and their associated API calls:

clinical_note:read:admin

Read Clinical Notes

Associated API
  • [Get a Clinical Note](/docs/api/rest/reference/Integration Healthcare/methods/#operation/GetaClinicalNote)
  • [List clinical notes](/docs/api/rest/reference/Integration Healthcare/methods/#operation/GetClinicalNote)

clinical_note:update:admin

Update Clinical Notes

Associated API
  • [Update a Clinical Note](/docs/api/rest/reference/Integration Healthcare/methods/#operation/UpdateClinicalNote)

Mail scopes

The following are the available Mail scopes and their associated API calls:

mail:read

Read user’s own mailbox content.

Associated API

mail:read:admin

Read all mailboxes' content under the account, and account level settings.

Associated API

mail:write

Read and write user’s own mailbox content.

Associated API

mail:write:admin

Read and write all mailboxes' content under the account, and account level settings.

Associated API

Marketplace scopes

The following are the available Marketplace scopes and their associated API calls:

marketplace_app:master

View and manage sub accounts' marketplace app info

Associated API

marketplace_app:read

View your marketplace app information

Associated API

marketplace_app:read:admin

View any marketplace app information on the account

Associated API

marketplace_app:write

View and Manage marketplace app information

Associated API

marketplace_app:write:admin

View and Manage marketplace app information for the account

Associated API

marketplace_custom_fields:read

Read custom field values

Associated API

marketplace_custom_fields:read:admin

Read custom field values

Associated API

marketplace_entitlement:read

View entitlements

Associated API

marketplace_entitlement:read:admin

View entitlements

Associated API

Meeting scopes

The following are the available Meeting scopes and their associated API calls:

information_barriers:read:admin

View information barriers

Associated API

information_barriers:read:master

View information barriers

Associated API

information_barriers:write:admin

View and manage information barriers

Associated API

information_barriers:write:master

View and manage information barriers

Associated API

meeting:master

View and manage sub account's user meetings

Associated API

meeting:read

View your meetings

Associated API

meeting:read:admin

View all user meetings

Associated API

meeting:write

View and manage your meetings

Associated API

meeting:write:admin

View and manage all user meetings

Associated API

meeting:write:admin:sip_dialing

Get CRC dial string with passcode

Associated API

meeting:write:sip_dialing

Get CRC dial string with passcode

Associated API

meeting_summary:master

View and manage sub account's user meeting summaries

Associated API

meeting_summary:read

View your meeting summaries

Associated API

meeting_summary:read:admin

View all user meeting summaries

Associated API

meeting_token:read:admin:live_streaming

View live streaming meeting token information

Associated API

meeting_token:read:admin:local_archiving

View local archiving meeting token information

Associated API

meeting_token:read:admin:local_recording

This scope allows an app to view an account's users' local recording meeting token information

Associated API

meeting_token:read:live_streaming

View live streaming meeting token information

Associated API

meeting_token:read:local_recording

This scope allows an app to view a user's local recording meeting token information

Associated API

My Notes scopes

The following are the available My Notes scopes and their associated API calls:

my_notes_content:read

Read My Notes content

Associated API
  • [Get My Notes content and transcript](/docs/api/rest/reference/My Notes/methods/#operation/DocBridgeInternalOpenAPIService_InternalOpenAPIGetMyNotes)

NumberManagement scopes

The following are the available NumberManagement scopes and their associated API calls:

number_management_numbers:read:admin

View all phone number detail in "Number Management".

Associated API
  • [Get an SMS campaign](/docs/api/rest/reference/Number Management/methods/#operation/GetSMSCampaign)
  • [List phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/listPhoneNumbers)
  • [List phone number plan information](/docs/api/rest/reference/Number Management/methods/#operation/Listphonenumberplaninformation)
  • [List SMS campaigns](/docs/api/rest/reference/Number Management/methods/#operation/listAccountSMSCampaigns)
  • [Get an SMS consent policy](/docs/api/rest/reference/Number Management/methods/#operation/GetSMSConsent)
  • [List SMS consent policies](/docs/api/rest/reference/Number Management/methods/#operation/ListSMSConsents)
  • [Get ported numbers details](/docs/api/rest/reference/Number Management/methods/#operation/Getportednumbersdetails)
  • [List ported numbers](/docs/api/rest/reference/Number Management/methods/#operation/Listportednumbers)
  • [List peering phone numbers for provider](/docs/api/rest/reference/Number Management/methods/#operation/Listpeeringphonenumbersforprovider)
  • [List SIP groups](/docs/api/rest/reference/Number Management/methods/#operation/ListSIPgroups)
  • [List BYOC SIP trunks](/docs/api/rest/reference/Number Management/methods/#operation/ListBYOCSIPtrunks)
  • [List peering phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/listPeeringPhoneNumbers)
  • [Get a phone number](/docs/api/rest/reference/Number Management/methods/#operation/getPhoneNumber)
  • [List phone numbers assigned to SMS consent policy](/docs/api/rest/reference/Number Management/methods/#operation/ListConsentPhoneNumbers)

number_management_numbers:read:master

View and manage sub account's phone number detail in "Number Management".

Associated API
  • [List SMS campaigns](/docs/api/rest/reference/Number Management/ma/#operation/listAccountSMSCampaigns)
  • [List phone number plan information](/docs/api/rest/reference/Number Management/ma/#operation/Listphonenumberplaninformation)
  • [List peering phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/listPeeringPhoneNumbers)
  • [List phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/listPhoneNumbers)
  • [Get an SMS campaign](/docs/api/rest/reference/Number Management/ma/#operation/GetSMSCampaign)
  • [List SMS consent policies](/docs/api/rest/reference/Number Management/ma/#operation/ListSMSConsents)
  • [List SIP groups](/docs/api/rest/reference/Number Management/ma/#operation/ListSIPgroups)
  • [List phone numbers assigned to SMS consent policy](/docs/api/rest/reference/Number Management/ma/#operation/ListConsentPhoneNumbers)
  • [Get ported numbers details](/docs/api/rest/reference/Number Management/ma/#operation/Getportednumbersdetails)
  • [Get an SMS consent policy](/docs/api/rest/reference/Number Management/ma/#operation/GetSMSConsent)
  • [List ported numbers](/docs/api/rest/reference/Number Management/ma/#operation/Listportednumbers)
  • [List BYOC SIP trunks](/docs/api/rest/reference/Number Management/ma/#operation/ListBYOCSIPtrunks)
  • [List peering phone numbers for provider](/docs/api/rest/reference/Number Management/ma/#operation/Listpeeringphonenumbersforprovider)
  • [Get a phone number](/docs/api/rest/reference/Number Management/ma/#operation/getPhoneNumber)

number_management_numbers:write:admin

Manage phone number detail in "Number Management".

Associated API
  • [Unassign phone numbers from SMS consent policy](/docs/api/rest/reference/Number Management/methods/#operation/UnassignPhoneNumbersFromConsent)
  • [Unassign phone number from SMS campaign](/docs/api/rest/reference/Number Management/methods/#operation/unassignCampaignPhoneNumber)
  • [Delete SMS consent policies](/docs/api/rest/reference/Number Management/methods/#operation/DeleteSMSConsents)
  • [Create an SMS consent policy](/docs/api/rest/reference/Number Management/methods/#operation/CreateSMSConsent)
  • [Remove peering phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/deletePeeringPhoneNumbers)
  • [Update an SMS consent policy](/docs/api/rest/reference/Number Management/methods/#operation/UpdateSMSConsent)
  • [Allocate/Unallocate phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/AllocateNumber)
  • [Assign phone numbers to SMS consent policy](/docs/api/rest/reference/Number Management/methods/#operation/AssignPhoneNumbersToConsent)
  • [Update a phone number](/docs/api/rest/reference/Number Management/methods/#operation/updatePhoneNumberDetail)
  • [Add peering phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/addPeeringPhoneNumbers)
  • [Add BYOC phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/AddBYOCPhoneNumber)
  • [Assign a phone number to SMS campaign](/docs/api/rest/reference/Number Management/methods/#operation/assignCampaignPhoneNumbers)
  • [Update peering phone numbers](/docs/api/rest/reference/Number Management/methods/#operation/updatePeeringPhoneNumbers)

number_management_numbers:write:master

Manage sub account's phone number detail in "Number Management".

Associated API
  • [Update peering phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/updatePeeringPhoneNumbers)
  • [Add BYOC phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/AddBYOCPhoneNumber)
  • [Assign phone numbers to SMS consent policy](/docs/api/rest/reference/Number Management/ma/#operation/AssignPhoneNumbersToConsent)
  • [Delete phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/DeleteNumbers)
  • [Delete SMS consent policies](/docs/api/rest/reference/Number Management/ma/#operation/DeleteSMSConsents)
  • [Unassign phone numbers from SMS consent policy](/docs/api/rest/reference/Number Management/ma/#operation/UnassignPhoneNumbersFromConsent)
  • [Update a phone number](/docs/api/rest/reference/Number Management/ma/#operation/updatePhoneNumberDetail)
  • [Update an SMS consent policy](/docs/api/rest/reference/Number Management/ma/#operation/UpdateSMSConsent)
  • [Allocate/Unallocate phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/AllocateNumber)
  • [Create an SMS consent policy](/docs/api/rest/reference/Number Management/ma/#operation/CreateSMSConsent)
  • [Remove peering phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/deletePeeringPhoneNumbers)
  • [Assign a phone number to SMS campaign](/docs/api/rest/reference/Number Management/ma/#operation/assignCampaignPhoneNumbers)
  • [Add peering phone numbers](/docs/api/rest/reference/Number Management/ma/#operation/addPeeringPhoneNumbers)
  • [Unassign phone number from SMS campaign](/docs/api/rest/reference/Number Management/ma/#operation/unassignCampaignPhoneNumber)

PAC scopes

The following are the available PAC scopes and their associated API calls:

pac:master

Associated API

pac:read

View your audio conference info

Associated API

pac:read:admin

View all users' audio conference info

Associated API

Phone scopes

The following are the available Phone scopes and their associated API calls:

phone:master

View and manage all sub accounts' Zoom Phone information

Associated API

phone:read

View your phone information

Associated API

phone:read:admin

View all users' phone information

Associated API

phone:write

View and manage your phone information

Associated API

phone:write:admin

View and manage all users' phone information

Associated API

phone_call_log:master

View and manage all subaccounts' call logs

Associated API

phone_call_log:read

View your call history information

Associated API

phone_call_log:read:admin

View all users' call history information

Associated API

phone_call_log:write

View and manage your call log information

Associated API

phone_call_log:write:admin

View and manage all users' call log information

Associated API

phone_peering:master

View and manage subaccounts' E164 numbers sent via peering API

Associated API

phone_peering:read:admin

View the E164 numbers sent via peering API

Associated API

phone_peering:write:admin

View and manage the E164 numbers sent via peering API

Associated API

phone_recording:master

View and manage subaccounts' call recording information

Associated API

phone_recording:read

View your call recording information

Associated API

phone_recording:read:admin

View all users' recording information

Associated API

phone_recording:write

View and manage your call recording information

Associated API

phone_recording:write:admin

View and manage all users' call recording information

Associated API

phone_sms:master

View and manage all sub accounts' Zoom Phone SMS information

Associated API

phone_sms:read

View your Zoom Phone SMS information

Associated API

phone_sms:read:admin

View all users' Zoom Phone SMS information

Associated API

phone_sms:write

View and manage your Zoom Phone SMS information

Associated API

phone_sms:write:admin

View and manage all users' Zoom Phone SMS information

Associated API

phone_voicemail:master

View and manage subaccounts' call voicemails

Associated API

phone_voicemail:read

View your call voicemail information

Associated API

phone_voicemail:read:admin

View all users' call voicemail information

Associated API

phone_voicemail:write

View and manage your call voicemail information

Associated API

phone_voicemail:write:admin

View and manage all users' call voicemail information

Associated API

QualityManagement scopes

The following are the available QualityManagement scopes and their associated API calls:

qm_evaluations:read

Read evaluations

Associated API
  • [List automated evaluations](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/ListAutomatedEvaluations)
  • [List evaluations](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/Listevaluations)
  • [View evaluation detail](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/EvaluationDetail)

qm_evaluations:read:admin

Read evaluations

Associated API
  • [List evaluations](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/Listevaluations)
  • [View evaluation detail](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/EvaluationDetail)
  • [List automated evaluations](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/ListAutomatedEvaluations)

qm_interactions:read

View interactions

Associated API
  • [View interaction detail](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/InteractionDetail)
  • [List interactions](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/ListInteractions)

qm_interactions:read:admin

View interactions

Associated API
  • [View interaction detail](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/InteractionDetail)
  • [List interactions](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/ListInteractions)

Recording scopes

The following are the available Recording scopes and their associated API calls:

recording:master

View and manage sub account's user recordings

Associated API

recording:read

View your recordings

Associated API

recording:read:admin

View all user recordings

Associated API

recording:write

View and manage your recordings

Associated API

recording:write:admin

View and manage all user recordings

Associated API

Report scopes

The following are the available Report scopes and their associated API calls:

report:master

View sub account's report data

Associated API

report:read:admin

View report data

Associated API

report_chat:read:admin

View your team chat history report

Associated API

zva_report:read:admin

View zva engagements

Associated API

Role scopes

The following are the available Role scopes and their associated API calls:

role:master

View and manage sub account user roles

Associated API

role:read:admin

View all user roles

Associated API

role:write:admin

View and manage all user roles

Associated API

Room scopes

The following are the available Room scopes and their associated API calls:

room:master

View and manage sub account's Zoom Rooms information

Associated API

room:read:admin

View all users' Zoom Rooms information

Associated API

room:write:admin

View and manage all users' Zoom Rooms information

Associated API

Rooms Web scopes

The following are the available Rooms Web scopes and their associated API calls:

room:read:master

View sub account's Zoom Rooms information

Associated API

room:write:master

Manage sub account's Zoom Rooms information

Associated API

SCIM2 scopes

The following are the available SCIM2 scopes and their associated API calls:

scim2

Call Zoom SCIM2 API

Associated API

SIP scopes

The following are the available SIP scopes and their associated API calls:

sip_phone:master

View and manage sub account's SIP phone information

Associated API

sip_phone:read:admin

View all users' SIP phone information

Associated API

sip_phone:write:admin

View and manage all users' SIP phone information

Associated API

sip_trunk:master

View and manage sub account's SIP trunk information

Associated API

SMS scopes

The following are the available SMS scopes and their associated API calls:

contact_center_sms:write:admin

send sms

Associated API

Scheduler scopes

The following are the available Scheduler scopes and their associated API calls:

scheduler:read

View available time slots for a schedule

Associated API

scheduler:read:admin

View available time slots for a schedule

Associated API

scheduler:write

Manage scheduler

Associated API

scheduler:write:admin

Manage scheduler

Associated API

Sheets scopes

The following are the available Sheets scopes and their associated API calls:

sheets_content:read

SpreadSheets read content permission

Associated API

sheets_content:write

Write to spreadsheet

Associated API

Special scopes

The following are the available Special scopes and their associated API calls:

app:deeplink:write

Generate an app deeplink

Associated API

app:deeplink:write:admin

Generate an app deeplink

Associated API

Special&ChatBot scopes

The following are the available Special&ChatBot scopes and their associated API calls:

app:notification:read

View chat app notification

Associated API

app:notification:write

View and Manage chat app notification

Associated API

Survey Management scopes

The following are the available Survey Management scopes and their associated API calls:

survey:master

View survey information

Associated API

survey:read:admin

View survey information

Associated API

TSP scopes

The following are the available TSP scopes and their associated API calls:

tsp:master

View and manage sub account's TSP account info

Associated API

tsp:read

View your TSP account info

Associated API

tsp:read:admin

View TSP info

Associated API

tsp:write

View and manage your TSP account info

Associated API

tsp:write:admin

View and manage TSP info

Associated API

Tasks scopes

The following are the available Tasks scopes and their associated API calls:

tasks:delete

Delete user's task(s)

Associated API

tasks:delete:admin

Delete account's task(s)

Associated API

tasks:read

Get user’s task(s)

Associated API

tasks:read:admin

Get account's task(s)

Associated API

tasks:write

Update or trash tasks

Associated API

tasks:write:admin

Management the account's task

Associated API

tasks_assignee:read

View task's assignee(s)

Associated API

tasks_assignee:read:admin

View account's task assignees

Associated API

tasks_assignee:write

Add or remove task's assignee

Associated API

tasks_assignee:write:admin

Add or update task's assignees

Associated API

tasks_collaborator:read

View user's task collaborator information

Associated API

tasks_collaborator:read:admin

View account's task collaborators

Associated API

tasks_collaborator:write

Add or update task's collaborator

Associated API

tasks_collaborator:write:admin

View and update account's task collaborator information

Associated API

tasks_comment:read

Read user's task comment

Associated API

tasks_comment:read:admin

View account's task comment

Associated API

tasks_comment:write

Manage and view the user's task comments

Associated API

tasks_comment:write:admin

View and manage account's task comment.

Associated API

tasks_file:write

View and manage whiteboard file informanation

Associated API

tasks_file:write:admin

View and manage account's tasks file information

Associated API

TrackingField scopes

The following are the available TrackingField scopes and their associated API calls:

tracking_fields:master

View and manage sub account user tracking fields

Associated API

tracking_fields:read:admin

View all users' tracking fields

Associated API

tracking_fields:write:admin

View and manage all users' tracking fields

Associated API

User scopes

The following are the available User scopes and their associated API calls:

user:master

View and manage sub account's user information

Associated API

user:read

View your user information

Associated API

user:read:admin

View all user information

Associated API

user:write

View and manage your user information

Associated API

user:write:admin

View users information and manage users

Associated API

user_info:read

View user info

Associated API

user_profile

View your profile information

Associated API

user_zak:read

View user’s zak token

Associated API

Visitor Management scopes

The following are the available Visitor Management scopes and their associated API calls:

visitor_management:read

View visitor management information

Associated API

visitor_management:write

Update visitor management information

Associated API

visitor_management:write:admin

Update visitor management information

Associated API

Webinar scopes

The following are the available Webinar scopes and their associated API calls:

webinar:master

View and manage sub account's user webinars

Associated API

webinar:read

View your webinars

Associated API

webinar:read:admin

View all user Webinars

Associated API

webinar:write

View and manage your webinars

Associated API

webinar:write:admin

View and manage all user Webinars

Associated API

webinar:write:admin:sip_dialing

Get CRC dial string with passcode

Associated API

webinar:write:sip_dialing

Get CRC dial string with passcode

Associated API

webinar_token:read:admin:live_streaming

View live streaming webinar token information

Associated API

webinar_token:read:admin:local_archiving

View local archiving webinar token information

Associated API

webinar_token:read:admin:local_recording

This scope allows an app to view an account's users' local recording webinar token information

Associated API

webinar_token:read:live_streaming

View live streaming webinar token information

Associated API

webinar_token:read:local_recording

This scope allows an app to view a user's local recording webinar token information

Associated API

Whiteboard scopes

The following are the available Whiteboard scopes and their associated API calls:

whiteboard:read

Get my whiteboard(s)

Associated API

whiteboard:read:admin

Get account’s whiteboard(s)

Associated API

whiteboard:write

Update or trash my whiteboard

Associated API

whiteboard:write:admin

Update or trash my whiteboard

Associated API

whiteboard_classification_labels:read

Read whiteboard classification labels

Associated API

whiteboard_classification_labels:read:admin

View account classification labels

Associated API

whiteboard_classification_labels:write:admin

View and manage account classification labels

Associated API

whiteboard_collaborator:read

View user's whiteboard collaborator information

Associated API

whiteboard_collaborator:read:admin

View account's whiteboard collaborator information

Associated API

whiteboard_collaborator:write

View and add collaborator information to the whiteboard

Associated API

whiteboard_collaborator:write:admin

View and manage account's whiteboard collaborator information

Associated API

whiteboard_content:read

View and export whiteboard content

Associated API

whiteboard_content:read:admin

View and export account’s whiteboard(s) content

Associated API

whiteboard_content:write

Edit and delete whiteboard content

Associated API

whiteboard_export:write

Create my whiteboard export data

Associated API

whiteboard_export:write:admin

Create account's whiteboard export data

Associated API

whiteboard_file:read

View whiteboard file information

Associated API

whiteboard_file:read:admin

View whiteboard file information

Associated API

whiteboard_file:write

View and manage whiteboard file informanation

Associated API

whiteboard_file:write:admin

View and manage account's whiteboard file information

Associated API

whiteboard_import:read

View user's whiteboard import information

Associated API

whiteboard_import:read:admin

View account's whiteboard import information

Associated API

whiteboard_import:write

View and manage user's whiteboard import information

Associated API

whiteboard_import:write:admin

view and manage account's whiteboard import information

Associated API

whiteboard_project:read

View user's project information

Associated API

whiteboard_project:read:admin

View account's project information

Associated API

whiteboard_project:write

View and manage user's project information

Associated API

whiteboard_project:write:admin

View and manage account's project information

Associated API

whiteboard_project_collaborator:read

View user's project collaborator information

Associated API

whiteboard_project_collaborator:read:admin

View account's project collaborator information

Associated API

whiteboard_project_collaborator:write

View and update user's project collaborator information

Associated API

whiteboard_project_collaborator:write:admin

View and update account's project collaborator information

Associated API

whiteboard_share_setting:write

View and manage your whiteboard sharing settings

Associated API

whiteboard_share_setting:write:admin

View and manage account's whiteboard sharing settings

Associated API

Workflow scopes

The following are the available Workflow scopes and their associated API calls:

workflow:read

View workflow info

Associated API

workflow:read:admin

View workflow info

Associated API

workflow:write

Manage workflow info

Associated API

workflow:write:admin

Manage workflow info

Associated API

Workspace scopes

The following are the available Workspace scopes and their associated API calls:

workspace:read

View workspace reservation information

Associated API

workspace:read:admin

View workspace reservation information for the account

Associated API

workspace:write

Edit workspace reservation information

Associated API

workspace:write:admin

Edit workspace reservation information for the account

Associated API

Zoom AIC scopes

The following are the available Zoom AIC scopes and their associated API calls:

aic_archive:read:admin

View all user's AIC archive files

Associated API
  • [Get AI Companion conversation archives](/docs/api/rest/reference/AI Companion/methods/#operation/GetAICconversationarchives)

Zoom Account scopes

The following are the available Zoom Account scopes and their associated API calls:

dashboard_aic:read:admin

View users' AIC information on Dashboard

Associated API

data_request:read:admin

Allows viewing and downloading data request information

Associated API

data_request:write:admin

Allows creation and modification of data requests

Associated API

Zoom Auto Dialer scopes

The following are the available Zoom Auto Dialer scopes and their associated API calls:

dialer:read:admin

View Dialer

Associated API
  • [List Call Lists](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/ListCallLists)
  • [Get Prospect by ID](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/GetProspectbyID)
  • [Get Call History](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/GetCallHistory)
  • [Get call history by ID](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/GetCallDetailsbyCallID)
  • [Get Report Call History](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/GetReportCallHistory)
  • [Get Call List by ID](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/GetCallListbyID)
  • [List All Prospects in Call List](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/ListAllProspectsInCallList)
  • [Get Seller Productivity Report](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/GetSellerProductivityReport)

dialer:write:admin

Manage Dialer

Associated API
  • [Update Prospect](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/UpdateProspect)
  • [Delete Call List](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/DeleteCallList)
  • [Create Call List](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/CreateCallList)
  • [Update Prospects batch](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/UpdateProspects)
  • [Delete Prospect](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/DeleteProspect)
  • [Update Call List](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/UpdateCallList)
  • [Create Prospects batch](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/CreateProspects)
  • [Create Prospect](/docs/api/rest/reference/Zoom Auto Dialer/methods/#operation/CreateProspect)

Zoom Clips scopes

The following are the available Zoom Clips scopes and their associated API calls:

clip_share_setting:write

clips share setting write scope

Associated API

clip_share_setting:write:admin

clip share setting admin write socpe

Associated API

clips:read:master

view your subAccount clips info

Associated API

Zoom Docs scopes

The following are the available Zoom Docs scopes and their associated API calls:

docs:read

Get basic info of the file

Associated API

docs:write

Edit basic info of a file

Associated API

Zoom Events scopes

The following are the available Zoom Events scopes and their associated API calls:

zoom_events_access_links:read

View event's Access Link

Associated API

zoom_events_access_links:read:admin

View event's Access Link

Associated API

zoom_events_access_links:write

View and Manage Zoom Event's access links

Associated API

zoom_events_access_links:write:admin

View and Manage Zoom Event's access links

Associated API

zoom_events_attendee_actions:read

View attendee actions performed by host for an event/session

Associated API

zoom_events_attendee_actions:read:admin

View attendee actions performed by host for an event/session

Associated API

zoom_events_attendee_actions:write

View and manage attendee actions performed by host for an event/session

Associated API

zoom_events_attendee_actions:write:admin

View and manage attendee actions performed by host for an event/session

Associated API

zoom_events_basic:read

View your Zoom events

Associated API

zoom_events_basic:read:admin

View all events information

Associated API

zoom_events_basic:write

Manage your Zoom events

Associated API

zoom_events_basic:write:admin

View and manage events information

Associated API

zoom_events_coeditor:write

View and manage coeditor information

Associated API

zoom_events_coeditor:write:admin

View and manage coeditor information

Associated API

zoom_events_coeditors:read

View Zoom event coeditors information

Associated API

zoom_events_coeditors:read:admin

View Zoom events coeditor information

Associated API

zoom_events_email:read

View emails for an event

Associated API

zoom_events_email:read:admin

View emails for an event

Associated API

zoom_events_exhibitors:read

View exhibitor information for an event

Associated API

zoom_events_exhibitors:read:admin

View exhibitor information for an event

Associated API

zoom_events_exhibitors:write

View and manage exhibitor information for an event

Associated API

zoom_events_exhibitors:write:admin

View and manage exhibitor information for an event

Associated API

zoom_events_file:write

zoom events file upload

Associated API

zoom_events_file:write:admin

zoom events file upload account level

Associated API

zoom_events_hub:write

Update Zoom Events hub configuration

Associated API

zoom_events_hub:write:admin

Update Zoom Events hub information

Associated API

zoom_events_hubs:read

View all hubs information

Associated API

zoom_events_hubs:read:admin

View all hubs information

Associated API

zoom_events_insights:read

View Insights data

Associated API

zoom_events_insights:read:admin

View Insights data

Associated API

zoom_events_registrants:read

View event registrants information

Associated API

zoom_events_registrants:read:admin

View event registrants information

Associated API

zoom_events_reports:read

View Zoom events report

Associated API

zoom_events_reports:read:admin

View Zoom events reports

Associated API

zoom_events_sessions:read

View event session information

Associated API

zoom_events_sessions:read:admin

View event session information

Associated API

zoom_events_sessions:write

View and manage event session information

Associated API

zoom_events_sessions:write:admin

View and manage event session information

Associated API

zoom_events_speakers:read

View event speaker information

Associated API

zoom_events_speakers:read:admin

View event speaker information

Associated API

zoom_events_speakers:write

Manage event speaker information

Associated API

zoom_events_speakers:write:admin

Manage event speaker information

Associated API

zoom_events_ticket_types:read

View all event ticket types

Associated API

zoom_events_ticket_types:read:admin

View all event ticket types

Associated API

zoom_events_ticket_types:write

View and manage event ticket types

Associated API

zoom_events_ticket_types:write:admin

View and manage event ticket types

Associated API

zoom_events_tickets:read

View event tickets and event ticket details

Associated API

zoom_events_tickets:read:admin

View event tickets information

Associated API

zoom_events_tickets:write

Create event tickets

Associated API

zoom_events_tickets:write:admin

View and manage event tickets information

Associated API

zoom_events_videos:read

View video details

Associated API

zoom_events_videos:read:admin

View video information

Associated API

zoom_events_videos:write

Manage video information

Associated API

zoom_events_videos:write:admin

Manage video information

Associated API

zoom_events_vod_channels:read

View on-demand video channels

Associated API

zoom_events_vod_channels:read:admin

View on-demand video channels

Associated API

zoom_events_vod_channels:write

View and manage on-demand video channels

Associated API

zoom_events_vod_channels:write:admin

View and manage on-demand video channels

Associated API

zoom_events_vod_registration:read

Read VOD channel registrations

Associated API

zoom_events_vod_registration:read:admin

Read VOD channel registration settings

Associated API

zoom_events_vod_registration:write

Update VOD channel registrations

Associated API

zoom_events_vod_registration:write:admin

Update VOD channel registrations

Associated API

zoom_events_vod_reports:read

Zoom Events VOD reports

Associated API

zoom_events_vod_reports:read:admin

Zoom events VOD reports

Associated API

Zoom IQ scopes

The following are the available Zoom IQ scopes and their associated API calls:

iq_account:read:admin

View all account settings information

Associated API

iq_coaching:read

View your coaching information

Associated API

iq_coaching:read:admin

View all coaching information

Associated API

iq_comment:read

View your comments information

Associated API

iq_comment:read:admin

Manage all comments information

Associated API

iq_comment:write

Mangage your comments information

Associated API

iq_comment:write:admin

Manage all comments information

Associated API

iq_conversation:read

View your conversations information

Associated API

iq_conversation:read:admin

View all conversations information

Associated API

iq_conversation:write

Manage your conversations information

Associated API

iq_conversation:write:admin

Manage all conversations information

Associated API

iq_deal:read

Retrieve ZoomIQ Deal information with activity

Associated API

iq_deal:read:admin

Retrieve ZoomIQ Deal information with activity

Associated API

iq_deal:write

View and manage deal activities

Associated API

iq_deal:write:admin

View and manage deal activities

Associated API

iq_playlist:read

View all playlists information

Associated API

iq_playlist:read:admin

View all playlists information

Associated API

iq_team:read

Get team info in User level

Associated API

iq_team:read:admin

Get team info

Associated API

iq_team:write:admin

team resource read&edit

Associated API

Zoom Meeting scopes

The following are the available Zoom Meeting scopes and their associated API calls:

meeting_summary:write

View and manage your meeting summaries

Associated API

meeting_summary:write:admin

View and manage all user meeting summaries

Associated API

Zoom Quality Management scopes

The following are the available Zoom Quality Management scopes and their associated API calls:

qm_calibrations:read

Read calibrations

Associated API
  • [List calibrations](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/ListCalibrations)
  • [Get calibration detail](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/GetCalibrationDetail)

qm_calibrations:read:admin

Read calibrations

Associated API
  • [List calibrations](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/ListCalibrations)
  • [Get calibration detail](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/GetCalibrationDetail)

qm_cases:read

Read cases

Associated API
  • [List cases](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/listCases)

qm_cases:read:admin

Read cases (admin)

Associated API
  • [List cases](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/listCases)

qm_interactions:write

Manage the interactions.

Associated API
  • [Add an interaction](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/Addinteraction)

qm_interactions:write:admin

Manage the interactions.

Associated API
  • [Add an interaction](/docs/api/rest/reference/Zoom Quality Management/methods/#operation/Addinteraction)

Zoom Revenue Accelerator scopes

The following are the available Zoom Revenue Accelerator scopes and their associated API calls:

iq_crm:read:admin

View CRM objects and metadata

Associated API

iq_crm:write:admin

Edit CRM objects and metadata

Associated API

zra_user:read

get zra user

Associated API

Zoom SSO scopes

The following are the available Zoom SSO scopes and their associated API calls:

sso:read:admin

Classic read scope for SSO admin APIs

Associated API

sso:write:admin

Classic write scope for SSO admin APIs

Associated API

Zoom User scopes

The following are the available Zoom User scopes and their associated API calls:

division:read:admin

View divisions

Associated API

division:wirte:admin

View and manage divisions

Associated API

Zoom Video Management scopes

The following are the available Zoom Video Management scopes and their associated API calls:

video_mgmt_channels:read

View video channels information

Associated API

video_mgmt_channels:read:admin

View video channels information

Associated API

video_mgmt_channels:write

Manage video channels

Associated API

video_mgmt_channels:write:admin

Manage video channels

Associated API

video_mgmt_file:write

Upload file to video management

Associated API

video_mgmt_file:write:admin

upload a file to video management

Associated API

video_mgmt_playlists:read

View playlists

Associated API

video_mgmt_playlists:read:admin

View playlists

Associated API

video_mgmt_playlists:write

Manage playlists

Associated API

video_mgmt_playlists:write:admin

Manage playlists

Associated API

video_mgmt_videos:read

View videos information

Associated API

video_mgmt_videos:read:admin

View videos information

Associated API

video_mgmt_videos:write

Manage video content and metadata

Associated API

video_mgmt_videos:write:admin

Manage video content and metadata

Associated API

ZoomCommerce scopes

The following are the available ZoomCommerce scopes and their associated API calls:

zoom_commerce:read:admin

Zoom commerce API read access for account admin

Associated API

zoom_commerce:write:admin

Zoom Commerce API write access for account admin

Associated API

ZoomVirtualAgent scopes

The following are the available ZoomVirtualAgent scopes and their associated API calls:

zva:read:km_kbs

View your knowledge bases and articles

Associated API

zva:write:km_kbs

View and manage your knowledge bases and articles

Associated API

zva_report:read

View zva engagements

Associated API

default scopes

The following are the available default scopes and their associated API calls:

contact_center_account:read:admin

Manage your contact center account information

Associated API

contact_center_block_list_rules:read:admin

Read Block List Rules

Associated API

my_notes:read

My notes read scope

Associated API
  • [List my notes](/docs/api/rest/reference/My Notes/methods/#operation/ListMyNotesByMeetingId)

workforce_management:write:admin

Create workforce management information

Associated API
  • [ Upload historical agent status ](/docs/api/rest/reference/Workforce Management/methods/#operation/uploadHistoricalAgentStatus)
  • [Delete historical agent status](/docs/api/rest/reference/Workforce Management/methods/#operation/deleteHistoricalAgentStatus)
  • [Upload forecast](/docs/api/rest/reference/Workforce Management/methods/#operation/Uploadforecast)
  • [Delete organizational group](/docs/api/rest/reference/Workforce Management/methods/#operation/deleteOrganizationalGroup)
  • [Upload historical queue metrics](/docs/api/rest/reference/Workforce Management/methods/#operation/Uploadhistoricalqueuemetrics)
  • [Upload forecast staffing](/docs/api/rest/reference/Workforce Management/methods/#operation/UploadStaffing)
  • [Create an organizational group](/docs/api/rest/reference/Workforce Management/methods/#operation/createOrganizationalGroup)
  • [Update an organizational group](/docs/api/rest/reference/Workforce Management/methods/#operation/updateOrganizationalGroup)

workforce_management scopes

The following are the available workforce_management scopes and their associated API calls:

workforce_management:read:admin

View workforce management information

Associated API
  • [List forecasts](/docs/api/rest/reference/Workforce Management/methods/#operation/Listforecasts)
  • [Get multiple organizational groups](/docs/api/rest/reference/Workforce Management/methods/#operation/getMultipleOrganizationalGroups)
  • [Get a forecast for a scheduling group](/docs/api/rest/reference/Workforce Management/methods/#operation/Getforecastofschedulinggroup)
  • [Get historical queue metrics import metadata](/docs/api/rest/reference/Workforce Management/methods/#operation/Viewhistoricalqueuemetricimoprtmeta)
  • [Get a single organizational group](/docs/api/rest/reference/Workforce Management/methods/#operation/getOrganizationalGroup)