# Zoom Phone

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[Zoom Phone](https://www.zoom.com/en/products/voip-phone/) is a cloud-based phone system. It integrates voice, video, and messaging into your applications and workflows by using Zoom Phone APIs and SDKs.

Use webhooks to receive real-time call and voicemail events. You can automate workflows such as call routing, recording, and transcription.

## What you can build

You can use Zoom Phone to:

-   Integrate communication features into your apps, such as contact center workflows and CRM calling
-   Automate voicemail handling and call processing
-   Manage users and devices programmatically
-   Customize the user experience through the Zoom App Marketplace

## Who should use this documentation

This documentation is for:

-   Admins who set up and manage Zoom Phone for an organization
-   Developers who build apps and integrations using Zoom Phone APIs

## Integration options

Use these integration options to connect Zoom Phone with your applications and workflows.

| Integration option  | Description                                                               | Best for                                                                                |
| ------------------- | ------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- |
| APIs and Webhooks   | Programmatically access Zoom Phone features and receive real-time events. | Building custom integrations, automations, or backend services                          |
| Smart Embed         | Embed the Zoom Phone widget directly into your web application.           | Internal tools that need quick access to calling features with minimal setup            |
| Zoom Apps for Phone | Apps that run inside the Zoom desktop client.                             | Enhancing workflows, integrating knowledge bases, and adding tools without leaving Zoom |