# Division-supported APIs reference

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Zoom Contact Center divisions only apply to a subset of the [Contact Center APIs](/docs/api/contact-center/#description/introduction). Use this reference to check whether a specific endpoint supports divisions before you call it.

The endpoints are grouped below by API family, along with whether each one accepts the `X-Zoom-Division-Id` request header to scope the operation to a division.

For more information about divisions and how to use the header, see [Using divisions with Contact Center](/docs/contact-center/library/guides/using-divisions).

All paths are relative to `/v2/contact_center`.

## Address Books

These are the address book APIs that support divisions. For more information, see [Address Books](/docs/api/contact-center/#tag/address-books).

| Path                                                  | Accepts division header |
| ----------------------------------------------------- | ----------------------- |
| `/address_books`                                      | Yes                     |
| `/address_books/{addressBookId}`                      | Yes                     |
| `/address_books/{addressBookId}/contacts`             | Yes                     |
| `/address_books/{addressBookId}/contacts/{contactId}` | Yes                     |
| `/address_books/{addressBookId}/contacts/batch`       | Yes                     |
| `/address_books/contacts/{contactId}/custom_fields`   | Yes                     |
| `/address_books/custom_fields`                        | Yes                     |
| `/address_books/custom_fields/{customFieldId}`        | Yes                     |
| `/address_books/units`                                | Yes                     |
| `/address_books/units/{unitId}`                       | Yes                     |

## Agent Statuses

These are the agent status APIs that support divisions. For more information, see [Agent Statuses](/docs/api/contact-center/#tag/agent-statuses).

| Path                          | Accepts division header |
| ----------------------------- | ----------------------- |
| `/system_statuses`            | Yes                     |
| `/system_statuses/{statusId}` | Yes                     |

## Asset Library

These are the asset library APIs that support divisions. For more information, see [Asset Library](/docs/api/contact-center/#tag/asset-library).

| Path                                        | Accepts division header |
| ------------------------------------------- | ----------------------- |
| `/asset_library/assets`                     | Yes                     |
| `/asset_library/assets/{assetId}`           | Yes                     |
| `/asset_library/assets/{assetId}/duplicate` | Yes                     |
| `/asset_library/assets/{assetId}/items`     | Yes                     |
| `/asset_library/assets/items`               | Yes                     |
| `/asset_library/categories`                 | Yes                     |
| `/asset_library/categories/{categoryId}`    | Yes                     |

## Block List Rules

These are the block list rule APIs that support divisions. For more information, see [Block List Rules](/docs/api/contact-center/#tag/block-list-rules).

| Path                                                        | Accepts division header |
| ----------------------------------------------------------- | ----------------------- |
| `/block_list_rules/ip_addresses`                            | Yes                     |
| `/block_list_rules/ip_addresses/{ipAddressBlockListRuleId}` | Yes                     |
| `/block_list_rules/phone_numbers`                           | Yes                     |
| `/block_list_rules/phone_numbers/{phoneBlockListRuleId}`    | Yes                     |

## Call Control

These are the call control APIs that support divisions. For more information, see [Call Control](/docs/api/contact-center/#tag/call-control).

| Path                      | Accepts division header |
| ------------------------- | ----------------------- |
| `/users/{userId}/devices` | Yes                     |

## Campaigns

These are the campaign APIs that support divisions. For more information, see [Campaigns](/docs/api/contact-center/#tag/campaigns).

| Path                                                                    | Accepts division header |
| ----------------------------------------------------------------------- | ----------------------- |
| `/outbound_campaign/campaigns`                                          | Yes                     |
| `/outbound_campaign/campaigns/{campaignId}`                             | Yes                     |
| `/outbound_campaign/campaigns/{campaignId}/status`                      | Yes                     |
| `/outbound_campaign/contact_list_custom_fields`                         | Yes                     |
| `/outbound_campaign/contact_list_custom_fields/{customFieldId}`         | Yes                     |
| `/outbound_campaign/contact_lists`                                      | Yes                     |
| `/outbound_campaign/contact_lists/{contactListId}`                      | Yes                     |
| `/outbound_campaign/contact_lists/{contactListId}/contacts`             | Yes                     |
| `/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}` | Yes                     |
| `/outbound_campaign/contact_lists/{contactListId}/contacts/batch`       | Yes                     |
| `/outbound_campaign/contacts/{contactId}/custom_fields`                 | Yes                     |
| `/outbound_campaign/dnc_lists/{dncListId}/phones`                       | Yes                     |

## Dispositions

These are the disposition APIs that support divisions. For more information, see [Dispositions](/docs/api/contact-center/#tag/dispositions).

| Path                                    | Accepts division header |
| --------------------------------------- | ----------------------- |
| `/dispositions`                         | Yes                     |
| `/dispositions/{dispositionId}`         | Yes                     |
| `/dispositions/sets`                    | Yes                     |
| `/dispositions/sets/{dispositionSetId}` | Yes                     |

## Engagements

These are the engagement APIs that support divisions. For more information, see [Engagements](/docs/api/contact-center/#tag/engagements).

| Path                                          | Accepts division header |
| --------------------------------------------- | ----------------------- |
| `/engagements`                                | No                      |
| `/engagements/{engagementId}`                 | Yes                     |
| `/engagements/{engagementId}/attachments`     | Yes                     |
| `/engagements/{engagementId}/events`          | Yes                     |
| `/engagements/{engagementId}/survey`          | Yes                     |
| `/engagements/{engagementId}/transfer/flows`  | Yes                     |
| `/engagements/{engagementId}/transfer/queues` | Yes                     |
| `/engagements/{engagementId}/transfer/users`  | Yes                     |
| `/open_engagements`                           | Yes                     |

## Flows

These are the flow APIs that support divisions. For more information, see [Flows](/docs/api/contact-center/#tag/flows).

| Path                           | Accepts division header |
| ------------------------------ | ----------------------- |
| `/flows`                       | Yes                     |
| `/flows_entry_points`          | Yes                     |
| `/flows/{flowId}`              | Yes                     |
| `/flows/{flowId}/entry_points` | Yes                     |
| `/flows/{flowId}/export`       | Yes                     |

## Follow-up Tasks

These are the follow-up task APIs that support divisions. For more information, see [Follow-up Tasks](/docs/api/contact-center/#tag/follow-up-tasks).

| Path                                                   | Accepts division header |
| ------------------------------------------------------ | ----------------------- |
| `/engagements/{engagementId}/follow_up_tasks`          | Yes                     |
| `/engagements/{engagementId}/follow_up_tasks/{taskId}` | Yes                     |

## Inboxes

These are the inbox APIs that support divisions. For more information, see [Inboxes](/docs/api/contact-center/#tag/inboxes).

| Path                                      | Accepts division header |
| ----------------------------------------- | ----------------------- |
| `/inboxes`                                | Yes                     |
| `/inboxes/{inboxId}`                      | Yes                     |
| `/inboxes/{inboxId}/email_notification`   | Yes                     |
| `/inboxes/{inboxId}/email_notifications`  | Yes                     |
| `/inboxes/{inboxId}/messages`             | Yes                     |
| `/inboxes/{inboxId}/messages/{messageId}` | Yes                     |
| `/inboxes/{inboxId}/queues`               | Yes                     |
| `/inboxes/{inboxId}/users`                | Yes                     |
| `/inboxes/messages`                       | Yes                     |

## Logs

These are the log APIs that support divisions. For more information, see [Logs](/docs/api/contact-center/#tag/logs).

| Path                  | Accepts division header |
| --------------------- | ----------------------- |
| `/email/messages`     | Yes                     |
| `/messaging/messages` | Yes                     |
| `/work_item/messages` | Yes                     |

## Notes

These are the note APIs that support divisions. For more information, see [Notes](/docs/api/contact-center/#tag/notes).

| Path                                         | Accepts division header |
| -------------------------------------------- | ----------------------- |
| `/engagements/{engagementId}/notes`          | Yes                     |
| `/engagements/{engagementId}/notes/{noteId}` | Yes                     |
| `/engagements/notes`                         | Yes                     |

## Operating Hours

These are the operating hours APIs that support divisions. For more information, see [Operating Hours](/docs/api/contact-center/#tag/operating-hours).

| Path                                      | Accepts division header |
| ----------------------------------------- | ----------------------- |
| `/business_hours`                         | Yes                     |
| `/business_hours/{businessHourId}`        | Yes                     |
| `/business_hours/{businessHourId}/flows`  | Yes                     |
| `/business_hours/{businessHourId}/queues` | Yes                     |
| `/closures`                               | Yes                     |
| `/closures/{closureSetId}`                | Yes                     |
| `/closures/{closureSetId}/flows`          | Yes                     |
| `/closures/{closureSetId}/queues`         | Yes                     |

## Queues

These are the queue APIs that support divisions. For more information, see [Queues](/docs/api/contact-center/#tag/queues).

| Path                                                           | Accepts division header |
| -------------------------------------------------------------- | ----------------------- |
| `/queue_templates`                                             | Yes                     |
| `/queue_templates/{queueTemplateId}`                           | Yes                     |
| `/queues`                                                      | Yes                     |
| `/queues/{queueId}`                                            | Yes                     |
| `/queues/{queueId}/agents`                                     | Yes                     |
| `/queues/{queueId}/agents/{userId}`                            | Yes                     |
| `/queues/{queueId}/dispositions`                               | Yes                     |
| `/queues/{queueId}/dispositions/{dispositionId}`               | Yes                     |
| `/queues/{queueId}/dispositions/sets`                          | Yes                     |
| `/queues/{queueId}/dispositions/sets/{dispositionSetId}`       | Yes                     |
| `/queues/{queueId}/interrupt`                                  | Yes                     |
| `/queues/{queueId}/interrupt_menu`                             | Yes                     |
| `/queues/{queueId}/operating_hours`                            | Yes                     |
| `/queues/{queueId}/recordings`                                 | Yes                     |
| `/queues/{queueId}/scheduled_callbacks/attendees/{attendeeId}` | Yes                     |
| `/queues/{queueId}/scheduled_callbacks/supportive_slots`       | Yes                     |
| `/queues/{queueId}/supervisors`                                | Yes                     |
| `/queues/{queueId}/supervisors/{userId}`                       | Yes                     |
| `/queues/{queueId}/teams`                                      | Yes                     |
| `/queues/{queueId}/teams/{teamId}`                             | Yes                     |
| `/queues/batch`                                                | Yes                     |

## Recordings

These are the recording APIs that support divisions. For more information, see [Recordings](/docs/api/contact-center/#tag/recordings).

| Path                                     | Accepts division header |
| ---------------------------------------- | ----------------------- |
| `/engagements/{engagementId}/recordings` | Yes                     |
| `/recordings`                            | Yes                     |
| `/recordings/{recordingId}`              | Yes                     |

## Regions

These are the region APIs that support divisions. For more information, see [Regions](/docs/api/contact-center/#tag/regions).

| Path                        | Accepts division header |
| --------------------------- | ----------------------- |
| `/regions`                  | Yes                     |
| `/regions/{regionId}`       | Yes                     |
| `/regions/{regionId}/users` | Yes                     |

## Reports V2 (CX Analytics)

These are the reporting APIs that support divisions. For more information, see [Reports V2 (CX Analytics)](/docs/api/contact-center/#tag/reports-v2-cx-analytics).

| Path                      | Accepts division header |
| ------------------------- | ----------------------- |
| `/reports/operation_logs` | Yes                     |

## Roles

These are the role APIs that support divisions. For more information, see [Roles](/docs/api/contact-center/#tag/roles).

| Path                             | Accepts division header |
| -------------------------------- | ----------------------- |
| `/roles`                         | Yes                     |
| `/roles/{roleId}`                | Yes                     |
| `/roles/{roleId}/privileges`     | Yes                     |
| `/roles/{roleId}/users`          | Yes                     |
| `/roles/{roleId}/users/{userId}` | Yes                     |
| `/roles/duplicate`               | Yes                     |

## Routing Profiles

These are the routing profile APIs that support divisions. For more information, see [Routing Profiles](/docs/api/contact-center/#tag/routing-profiles).

| Path                                                    | Accepts division header |
| ------------------------------------------------------- | ----------------------- |
| `/agent_routing_profiles`                               | Yes                     |
| `/agent_routing_profiles/{agentRoutingProfileId}`       | Yes                     |
| `/consumer_routing_profiles`                            | Yes                     |
| `/consumer_routing_profiles/{consumerRoutingProfileId}` | Yes                     |

## Skills

These are the skill APIs that support divisions. For more information, see [Skills](/docs/api/contact-center/#tag/skills).

| Path                                   | Accepts division header |
| -------------------------------------- | ----------------------- |
| `/skills`                              | Yes                     |
| `/skills/{skillId}`                    | Yes                     |
| `/skills/{skillId}/users`              | Yes                     |
| `/skills/categories`                   | Yes                     |
| `/skills/categories/{skillCategoryId}` | Yes                     |

## Teams

These are the team APIs that support divisions. For more information, see [Teams](/docs/api/contact-center/#tag/teams).

| Path                          | Accepts division header |
| ----------------------------- | ----------------------- |
| `/teams`                      | Yes                     |
| `/teams/{teamId}`             | Yes                     |
| `/teams/{teamId}/agents`      | Yes                     |
| `/teams/{teamId}/children`    | Yes                     |
| `/teams/{teamId}/move`        | Yes                     |
| `/teams/{teamId}/parents`     | Yes                     |
| `/teams/{teamId}/supervisors` | Yes                     |

## Users

These are the user APIs that support divisions. For more information, see [Users](/docs/api/contact-center/#tag/users).

| Path                                | Accepts division header |
| ----------------------------------- | ----------------------- |
| `/users`                            | Yes                     |
| `/users/{userId}`                   | Yes                     |
| `/users/{userId}/opt_in_out_queues` | Yes                     |
| `/users/{userId}/queues`            | Yes                     |
| `/users/{userId}/recordings`        | Yes                     |
| `/users/{userId}/skills`            | Yes                     |
| `/users/{userId}/skills/{skillId}`  | Yes                     |
| `/users/{userId}/status`            | Yes                     |
| `/users/batch`                      | Yes                     |
| `/users/status`                     | Yes                     |
| `/users/templates`                  | Yes                     |
| `/users/templates/{templateId}`     | Yes                     |

## Variables

These are the variable APIs that support divisions. For more information, see [Variables](/docs/api/contact-center/#tag/variables).

| Path                                  | Accepts division header |
| ------------------------------------- | ----------------------- |
| `/variable_logs`                      | Yes                     |
| `/variable_logs/{variableLogId}`      | Yes                     |
| `/variables`                          | Yes                     |
| `/variables/{variableId}`             | Yes                     |
| `/variables/groups`                   | Yes                     |
| `/variables/groups/{variableGroupId}` | Yes                     |