Migration Guides

In this section of the Contact Center developer library, you'll find guides on migrating to newer version of data models.

Migrating to CX Analytics

Follow this guide to confidently make the switch to CX Analytics, correlating the legacy API endpoints to the new framework.

/blog/migrating-to-cx-analytics/

Integration 3p VoiceBots

Follow this guide to seamlessly integrate third-party voice bots with ZCC, mapping marketplace application actions and triggers to a secure SIP trunking architecture.

/docs/contact-center/library/guides/3p-voicebot/