# Get started with the Contact Center SDK for Android The Contact Center SDK for Android lets users engage with agents directly through video and chat without leaving your app. ## Requirements - Android 8.0+ - Android Studio - Supported architectures: as of **SDK version 3.3.0**, arm64-v8a or armeabi-v7a; **SDK version 3.2.0 or earlier**, arm64-v8a, armeabi-v7a, x86, or x86_64 - A Contact Center license and an [entry ID](https://support.zoom.us/hc/en-us/articles/4470447059597) (used to start a video or chat flow). - Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK needs to be at least version **1.12.0** and will need to be updated at least every nine months. ## Download Download the Contact Center SDK for Android from Marketplace. 1. Log into [Marketplace](https://marketplace.zoom.us/). 2. Create a **Contact Center SDK** app type. 3. Download the Android SDK. ![A screenshot of the page to download the Android SDK.](/img/cc-sdk-android-download.png) ## Install The Contact Center SDK zip file - with a name like `android-zccsdk-X.X.X.zip` - contains 5 folders and a text file. - `cci` - contains the Contact Center SDK module with build.gradle and cciSDK.aar files - `mobilertc` - contains the Video SDK module with build.gradle and mobilertc.aar files - `video-effects` - contains the Video SDK module for blur effects with build.gradle and video-effects.aar files - `zm-annoter`- contains the Video SDK module for video annotation function with `build.gradle` and `zm-annoter.aar` files - `sample` - contains the sample code project - `version.txt` - contains the Contact Center SDK version code The `settings.gradle` file shows how to import the `cci` module, the `mobilertc` module, the `video-effects` module, and the `zm-annoter` module. ```gradle include ':app' // include mobilertc if using a content center video entry include ':mobilertc' project(':mobilertc').projectDir = new File(settingsDir, '../mobilertc') include ':cci' project(':cci').projectDir = new File(settingsDir, '../cci') // include video-effects if need blur effects in your video call include ':video-effects' project(':video-effects').projectDir = new File(settingsDir, '../video-effects') // include zm-annoter if need annotation function in your video call include ':zm-annoter' project(':zm-annoter').projectDir = new File(settingsDir, '../zm-annoter') ``` The app-level `build.gradle file` shows how to implement the `cci` module, the `mobilertc` module, the `video-effects` module, and the `zm-annoter` module. 1. Unzip the `android-zccsdk-X.X.X.zip` file, and open the sample project in Android Studio. The `cci` module, the `mobilertc` module, the `video-effects` module, and the `zm-annoter` module should automatically be imported. To learn how to import the Contact Center SDK into your project, look at the sample project. 2. To add the `packagingOptions`, enable `viewBinding` on the `cci` module. If you don't want to enable `viewBinding`, add `dependencies.add("default","androidx.databinding:viewbinding:7.3.1")` in the `cci/build.gradle` file. ```gradle android { compileSdk 35 namespace 'us.zoom.cc.sample' defaultConfig { // minSdk version should be >= 26 minSdk 26 targetSdk 35 } // cci module and mobilertc module share the same libs packagingOptions { pickFirst 'lib/*/libzReflection.so' pickFirst 'lib/*/libc++_shared.so' pickFirst 'lib/*/libcrypto_sb.so' pickFirst 'lib/*/libssl_sb.so' pickFirst 'lib/*/libzoom_util.so' pickFirst 'lib/*/libcmmlib.so' pickFirst 'lib/*/libzlib.so' } compileOptions { sourceCompatibility JavaVersion.VERSION_17 targetCompatibility JavaVersion.VERSION_17 } kotlinOptions { jvmTarget = '17' } // if you don't want to enable viewBinding, please add dependencies.add("default","androidx.databinding:viewbinding:7.3.1") into cci/build.gradle buildFeatures{ buildConfig = true viewBinding true } } dependencies { //... implementation project(':cci') //implementation mobilertc if using a content center video entry implementation project(':mobilertc') // implementation video-effects for blur background implementation project(path: ':video-effects') // implementation zm-annoter for video annotation implementation project(path: ':zm-annoter') } ``` The project-level `build.gradle` declares the plugins required by the build system itself. For Android 15 (API level 35), upgrade the Android Gradle Plugin (AGP) to 8.x. Refer to this project-level `build.gradle` configuration. ```gradle buildscript { dependencies { classpath "com.android.tools.build:gradle:8.2.2" } } ``` 3. In the `proguard-rules.pro` file, keep all Contact Center SDK related classes. ```plaintext -keep class us.zoom**{ *; } -keep interface us.zoom**{ *; } -keep class org.webrtc**{ *; } -keep class com.zipow**{ *; } ``` 4. In the `MyApplication` class in `MyApplication.kt`, initialize the Contact Center SDK. ```java public class MyApplication extends Application { @Override public void onCreate() { super.onCreate(); ZoomCCInterface.INSTANCE.init(getApplicationContext(),"User Name"); } } ``` ```kotlin class MyApplication:Application() { override fun onCreate() { super.onCreate() ZoomCCInterface.init(getApplicationContext(), "User Name") } } ``` 5. **Optional** To change the user name, call `ZoomCCInterface.setContext`. If you don't want to `init` with the user name, change the user name before calling `service.fetchUI`. ```java ZoomCCInterface.INSTANCE.setContext(new ZoomCCContext("User Name")) ``` ```kotlin ZoomCCInterface.setContext(ZoomCCContext("User Name")) ``` 6. In the `AndroidManifest.xml` file, set up the application. ```xml ```