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Workforce Management

Mar 9, 2026

New Schedules, Filter groups, Users, and Scheduling groups APIs

API releaseNew feature

Summary:Four new APIs in Schedules, Filter groups, Users, and Scheduling groups.

On this page

New Schedules API:
- GET /v2/workforce-management/schedules/agents
New Filter groups API:
- GET /v2/workforce-management/filter-groups
New Users API:
- GET /v2/workforce-management/users
New Scheduling groups API:
- GET /v2/workforce-management/scheduling-groups