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Workforce Management

Add new request and response fields in Reports and Forecasts APIs

API release

Summary:Add new division_id field in two Reports APIs and in two Forecasts APIs; add deferrable and deferrable_sla fields in several Forecasts APIs.

Changed

  • New division_id request field in these Reports APIs:
    • GET /v2/workforce-management/reports/adherence/agents
    • GET /v2/workforce-management/reports/schedules/agents
  • New deferrable_sla and deferrable_sla_target_time response fields in this Forecasts API:
    • GET /v2/workforce-management/forecasts
  • New deferrable response field in these Forecasts APIs:
    • GET /v2/workforce-management/forecasts/{forecastId}/scheduling-groups/{schedulingGroupId}
    • GET /v2/workforce-management/forecasts/{forecastId}/scheduling-groups/{schedulingGroupId}
  • New division_id request field in these Forecasts APIs:
    • GET /v2/workforce-management/forecasts/{forecastId}/scheduling-groups/{schedulingGroupId}
    • GET /v2/workforce-management/forecasts