Add new Imports API endpoint; add new wfm_cluster_id request field across 17 endpoints
Added
- New Imports API:
POST /v2/workforce-management/imports/staffing
Changed
- New
wfm_cluster_id request field in these Forecasts APIs:
GET /v2/workforce-management/forecasts
GET /v2/workforce-management/forecasts/{forecastId}/scheduling-groups/{schedulingGroupId}
- New
wfm_cluster_id,employee_id request fields in this Schedules API:
GET /v2/workforce-management/schedules/agents
- New
wfm_cluster_id request field in this Filter groups API:
GET /v2/workforce-management/filter-groups
- New
wfm_cluster_id request field in these Organizational Groups APIs:
GET /v2/workforce-management/organizational-groups/{organizationalGroupId}
PATCH /v2/workforce-management/organizational-groups/{organizationalGroupId}
GET /v2/workforce-management/organizational-groups
POST /v2/workforce-management/organizational-groups
DELETE /v2/workforce-management/organizational-groups/{organizationalGroupId}
- New
wfm_cluster_id request field in these Reports APIs:
GET /v2/workforce-management/reports/schedules/agents
GET /v2/workforce-management/reports/adherence/agents
- New
wfm_cluster_id request field in these Imports APIs:
POST /v2/workforce-management/imports/historical-agent-status
GET /v2/workforce-management/imports/{importId}/historical-queue-metrics
POST /v2/workforce-management/imports/historical-queue-metrics
DELETE /v2/workforce-management/imports/historical-agent-status
- New
wfm_cluster_id request field in this Users API:
GET /v2/workforce-management/users
- New
wfm_cluster_id request field in this Scheduling groups API:
GET /v2/workforce-management/scheduling-groups