Expanded reporting APIs for virtual agent insights
Added
- New Report API:
GET /v2/virtual_agent/report/engagements/variables
Enhancements
- New
interaction_duration,skills,interaction_turns,articles,topics,last_responder,agents,tools response fields in the following Report API:
GET /v2/virtual_agent/report/engagements
- New
agent_type,agent_session_id,helpful_response,topic_name,agent_name,agent_id response fields in the following Report API:
GET /v2/virtual_agent/report/engagements/query_details
- New
agent_types request field in the following Report APIs:
GET /v2/virtual_agent/report/engagements/query_details
GET /v2/virtual_agent/report/engagements