Expanded reporting APIs for virtual agent insights

Added

  • New Report API:
    • GET /v2/virtual_agent/report/engagements/variables

Enhancements

  • New interaction_duration,skills,interaction_turns,articles,topics,last_responder,agents,tools response fields in the following Report API:
    • GET /v2/virtual_agent/report/engagements
  • New agent_type,agent_session_id,helpful_response,topic_name,agent_name,agent_id response fields in the following Report API:
    • GET /v2/virtual_agent/report/engagements/query_details
  • New agent_types request field in the following Report APIs:
    • GET /v2/virtual_agent/report/engagements/query_details
    • GET /v2/virtual_agent/report/engagements