New Report API endpoint and expanded engagement metrics
Added
- New Report API:
GET /v2/virtual_agent/report/transcripts
Enhancements
- New
implicit_resolutionresponse field in the following Report API:GET /v2/virtual_agent/report/engagements
GET /v2/virtual_agent/report/transcriptsimplicit_resolution response field in the following Report API:
GET /v2/virtual_agent/report/engagements