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Virtual Agent

New Report API updates

API release

Summary:Added new fields to enhance report insights.

Enhancements

  • New intent_summary response field in the following Report API:
    • GET /v2/virtual_agent/report/engagements
  • New bot_name,is_Helpful response fields in the following Report API:
    • GET /v2/virtual_agent/report/engagements/query_details