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Virtual Agent

New Knowledge Management sync APIs and a new deleted field in Report APIs

API release

Summary:New knowledge management sync APIs to manage sync operations for knowledge bases, and a new deletion field to help identify removed records for Virtual Agent reports.

Added

  • New Knowledge Management APIs:
    • POST /v2/km/kbs/{kbId}/sync
    • GET /v2/km/kbs/{kbId}/sync/{syncId}

Enhancements

  • New deleted response field in the following Report APIs:
    • GET /v2/virtual_agent/report/engagements/query_details
    • GET /v2/virtual_agent/report/engagements