RTMS March release

The RTMS March release introduces a variety of improvements and new functionality.

Integration with Zoom Contact Center

RTMS is now available to be used with Zoom Contact Center. Audio and transcript data of all contact center engagements can now be captured and processed. For more information, see Realtime Media Streams for Contact Center.

Audio parameters matrix

The audio parameters matrix was published, allowing you to easily determine which audio parameters work together when receiving audio data from RTMS.

Single individual video streams

RTMS now supports client subscription to individual video streams. You can now subscribe to individual user video streams, one at a time. If you want a different user's video stream data, the previous video stream is unsubscribed from. For more information, see Video subscription request.

App stream closure request

RTMS now supports client apps to request a stream be closed. To close a stream from your app's backend, send a Stream closure request.

Media socket timeout

The media socket keep-alive timeout has been extended from 35 to 65 seconds.