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Quality Management

Two new Calibrations APIs, and a new sentiment_score_reason field in an Interaction API

API release

Summary:Two new Calibrations APIs, and a new sentiment_score_reason field in an Interaction API.

Added

  • New Calibrations APIs:
    • GET /v2/qm/calibrations/{calibrationId}
    • GET /v2/qm/calibrations

Changed

  • New sentiment_score_reason response field in this Interactions API:
    • GET /v2/qm/interactions/{interactionId}