# Zoom Contact Center - September 19, 2022

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## New

-   **Flows**API

    -   `GET /v2/contact_center/flows`

    -   `GET /v2/contact_center/flows/{flowId}`

-   **Inboxes**API

    -   `GET /v2/contact_center/inboxes`

    -   `GET /v2/contact_center/inboxes/messages`

    -   `GET /v2/contact_center/inboxes/{inboxId}/messages`

    -   `DELETE /v2/contact_center/inboxes/{inboxId}/messages/{messageId}`

    -   `DELETE /v2/contact_center/inboxes/{inboxId}/messages`

-   **Engagements**webhook events

    -   `contact_center.engagement_disposition_added`

    -   `contact_center.engagement_note_added`

    -   `contact_center.engagement_wrap_up_started`

    -   `contact_center.engagement_wrap_up_ended`

## Enhancements

-   New`modified_by`and`last_modified_time`response fields in the**Get
    List Users**API

    -   `GET /v2/contact_center/users`

-   New`channel_type`request field enumeration value to support video
    recording in the**Recordings**API

    -   `GET /v2/contact_center/recordings`

    -   `GET /v2/contact_center/users/{userId}/recordings`

    -   `GET /v2/contact_center/engagement/{engagementId}/recordings`

    -   `GET /v2/contact_center/queues/{queueId}/recordings`

-   Support delete video recordings in the**Recordings**API

    -   `DELETE /v2/contact_center/users/{userId}/recordings`

    -   `DELETE /v2/contact_center/recordings/{recordingId}`

    -   `DELETE /v2/contact_center/engagement/{engagementId}/recordings`

    -   `DELETE /v2/contact_center/queues/{queueId}/recordings`

## Bug Fixes

-   Fix List skills API is not returning any results when no query
    parameters are provided:

    -   `GET /v2/contact_center/skills`