# Zoom Contact Center - October 24, 2022

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## Added

-   New**Reports**APIs:

    -   `GET /v2/contact_center/analytics/agents/time_sheets`

## Enhanced

-   Replaced request field`channel_type`with`channel_types`in
    these**Reports**APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

    -   `GET /v2/contact_center/analytics/historical/details/metrics`

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   Added video, chat, and SMS options to`channel_types`field in
    these**Reports**APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

    -   `GET /v2/contact_center/analytics/historical/details/metrics`

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   Added interval request field in these**Reports**APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   Added`start_time_interval`and`end_time_interval`response fields in
    these**Reports**APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   Added`date_interval`,`total_answered_users`,`total_answer_duration`,`total_hold_duration`,`total_wrap_up_duration`,`total_queue_wait_duration`,
    and`total_abandoned_duration`response fields in the**Reports**APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   Added`consumer_id, consumer_name`and`agent_first_message_speed`response
    fields in the**Reports**API:

    -   `GET /v2/contact_center/analytics/historical/details/metrics`

-   Renamed response
    fields`total_inbound_calls`to`total_inbound`,`total_completed_calls`to`total_completed`,`total_declined_calls`to`total_declined`,`total_missed_calls`to`total_missed`,`average_voice_call_talking_duration`to`inbound_average_talking_duration`,`longest_call_talking_duration`to`inbound_longest_talking_duration`,`shortest_call_talking_duration`to`inbound_shortest_talking_duration`,`average_call_wrap_up_duration`to`inbound_average_wrap_up_duration`,`longest_call_wrap_up_duration`to`inbound_longest_wrap_up_duration`,`shortest_call_wrap_up_duration`to`inbound_shortest_wrap_up_duration`,`total_outbound_calls`to`total_outbound`,`hangup_outbound_calls`to`hangup_outbound`,`short_outbound_calls`to`short_outbound`and`long_outbound_calls`to`long_outbound`for
    voice channel in the**Reports**API:

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   Renamed response
    fields`total_inbound_calls`to`total_inbound`,`total_completed_calls`to`total_completed`,`short_abandoned_calls`to`short_abandoned`,`long_abandoned_calls`to`long_abandoned`,`hold_abandoned_calls`to`hold_abandoned`,`total_missed_calls`to`total_missed`,`average_call_talking_duration`to`inbound_average_talking_duration`,`longest_call_talking_duration`to`inbound_longest_talking_duration`,`shortest_call_talking_duration`to`inbound_shortest_talking_duration`,`average_call_wrap_up_duration`to`inbound_average_wrap_up_duration`,`longest_call_wrap_up_duration`to`inbound_longest_wrap_up_duration`,`shortest_call_wrap_up_duration`to`inbound_shortest_wrap_up_duration`,`average_call_waiting_duration`to`inbound_average_waiting_duration`,`longest_call_waiting_duration`to`inbound_longest_waiting_duration`,`shortest_call_waiting_duration`to`inbound_shortest_waiting_duration`,`total_outbound_calls`to`total_outbound`,`hangup_outbound_calls`to`hangup_outbound`,`short_outbound_calls`to`short_outbound and long_outbound_calls`to`long_outbound`for
    voice channel in the**Reports**API:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

-   Added`in_app_chat`option to`channel_types`request/response field in
    the**Queues**APIs:

    -   `POST /v2/contact_center/queues`

    -   `GET /v2/contact_center/queues`

-   Added`wrap_up_expiration`,`overflow_to_goodbye_message`,`overflow_to_queue_id`,`overflow_to_flow_id`,`overflow_to_inbox_id`,`auto_close_message`,`auto_close_message_enabled`,`auto_close_timeout`,`auto_close_alert_message auto_close_alert_message_enabled`,`auto_close_alert_message_time, auto_closed_settings, auto_closed_time`,
    and`recording_storage_location`response fields in the**Queues**API:

    -   `PATCH /v2/contact_center/queues/{queueId}`

    -   `GET /v2/contact_center/queues/{queueId}`

-   Added country_iso_code response/request field in the**Users**APIs:

    -   `GET /v2/contact_center/users/{userId}`

    -   `GET /v2/contact_center/users`

    -   `POST /v2/contact_center/users`

    -   `PATCH /v2/contact_center/users`

## Fixed

-   Fix Webhook event`contact_center.user_status_changed`does not get
    sent when an agent is offered an engagement but does not accept.