# Zoom Contact Center - November 21, 2022

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## Added

-   New**Engagement**APIs:

    -   `GET /v2/contact_center/engagements`

    -   `GET /v2/contact_center/engagements/{engagementId}`

-   New**Inbox**APIs:

    -   `POST /v2/contact_center/inboxes`

    -   `DELETE /v2/contact_center/inboxes`

    -   `PATCH /v2/contact_center/inboxes/{inboxId}`

    -   `GET /v2/contact_center/inboxes/{inboxId}`

    -   `GET /v2/contact_center/inboxes/messages`

    -   `DELETE /v2/contact_center/inboxes/messages`

-   Added**Queue**APIs:

    -   `GET /v2/contact_center/inboxes/{inboxId}/queues`

    -   `POST /v2/contact_center/inboxes/{inboxId}/queues`

    -   `DELETE /v2/contact_center/inboxes/{inboxId}/queues`

## Changed

-   Renamed**User**APIs:

    -   `GET /v2/contact_center/inboxes/{inboxId}/users`

    -   `POST /v2/contact_center/inboxes/{inboxId}/users`

    -   `DELETE /v2/contact_center/inboxes/{inboxId}/users`

## Fixed

-   Fixed list recordings not returning today's recordings
    in**Recordings**APIs:

    -   `GET /v2/contact_center/recordings`

    -   `GET /v2/contact_center/users/{userId}/recordings`

    -   `GET /v2/contact_center/queues/{queueId}/recordings`

-   Fixed`channel_name`values for**Tasks**webhooks:

    -   `contact_center.task_canceled`

    -   `contact_center.task_completed`

    -   `contact_center.task_created`

    -   `contact_center.task_deleted`

    -   `contact_center.task_entered_queue`

    -   `contact_center.task_exited_queue`

    -   `contact_center.task_updated`

    -   `contact_center.task_reservation_accepted`

    -   `contact_center.task_reservation_canceled`

    -   `contact_center.task_reservation_completed`

    -   `contact_center.task_reservation_created`

    -   `contact_center.task_reservation_rejected`

    -   `contact_center.task_reservation_timeout`