Zoom Contact Center - May 30, 2023

Published May 30, 2023

Added

• New Variables API.
  • DELETE /v2/contact_center/variable_logs/{variableLogId}
• New Queues API.
  • PATCH /v2/contact_center/queues/{queueId}/operating_hours
• New Logs APIs.
  • GET /v2/accounts/{accountId}/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/sms
• New webhook Webhook event.
  • contact_center.business_hours_created
  • contact_center.business_hours_deleted
  • contact_center.business_hours_updated
  • contact_center.queue_inbound_sla_updated
  • contact_center.queue_operating_hours_updated
  • contact_center.recording_deleted
  • contact_center.recording_permanently_deleted
  • contact_center.recording_transcript_completed
  • contact_center.user_deleted

Changed

• New waiting_duration, flow_duration, queue_wait_type, handling_duration, wrap_up_duration, direction, skills, queues, voice_mail, flows, and agents response fields in this Engagements API.
  • GET /v2/contact_center/engagements/{engagementId}
• New agent_routing_profile_id and agent_routing_profile_name response fields in this Queues API.
  • GET /v2/contact_center/queues/{queueId}
• New agent_routing_profile_id request field in this Queues API.
  • PATCH /v2/contact_center/queues/{queueId}
• New transcript_url response field in these Inboxes APIs.
  • GET /v2/contact_center/inboxes/{inboxId}/messages
  • GET /v2/contact_center/inboxes/messages
• New consumers and users fields in these webhook events.
  • contact_center.recording_stopped
  • contact_center.recording_completed
  • contact_center.recording_resumed
  • contact_center.recording_paused
  • contact_center.recording_started
• Enhanced permission checks to download, play, access, and delete recordings in these Recordings APIs.
  • GET /v2/contact_center/recordings
  • DELETE /v2/contact_center/recordings/{recordingId}
  • GET /v2/contact_center/engagements/{engagementId}/recordings
  • DELETE /v2/contact_center/engagements/{engagementId}/recordings
  • GET /v2/contact_center/queues/{queueId}/recordings
  • DELETE /v2/contact_center/queues/{queueId}/recordings
  • GET /v2/contact_center/users/{userId}/recordings
  • DELETE /v2/contact_center/users/{userId}/recordings

Fixed

• Updated default value for status_category request field to return all system statuses in the Agent Statuses API.
  • GET /v2/contact_center/system_statuses
• Fixed previous and current user statuses that have the same value in this webhook event.
  • contact_center.user_status_changed
• Fixed queue_id to return the correct value in this webhook event.
  • contact_center.engagement_disposition_added