Zoom Contact Center - March 20, 2023

Published date: March 20, 223

Added

• New Batch Update Users API:
  • PATCH /v2/contact_center/users
• New Preferences APIs:
  • DELETE /v2/contact_center/system_statuses/{statusId}
  • PATCH /v2/contact_center/system_statuses/{statusId}
  • POST /v2/contact_center/system_statuses
• New Variable Logs APIs:
  • GET /v2/contact_center/variable_logs
  • GET /v2/contact_center/variable_logs/{variableLogId}
• New Recordings webhook events:
  • contact_center.recording_started
  • contact_center.recording_paused
  • contact_center.recording_resumed
  • contact_center.recording_stopped
  • contact_center.recording_completed

Changed

• Added ISO 8601 timezone standard to response fields start_time and last_modified_time in the Engagements APIs:
  • GET /v2/contact_center/engagements
• Added new response fields status_type and status_category in the Preferences APIs:
  • GET /v2/contact_center/system_statuses/{statusId}
  • GET /v2/contact_center/system_statuses
• Added new request field status_categoryin the Preferences API:
  • GET /v2/contact_center/system_statuses
• Added request fields queue_wait_type and required_skill_ids for voice channel in the Reports API:
  • GET /v2/contact_center/analytics/historical/details/metrics
• Added new response fields dialed_numbers, callback_waiting_duration, callback_pending_duration , ring_duration, flow_version, queue_wait_type, required_skills, optional_skills and agent_skills in the Reports API:
  • GET /v2/contact_center/analytics/historical/details/metrics
• Added ISO 8601 timezone standard to response fields start_time_interval and end_time_interval in the Reports APIs:
  • GET /v2/contact_center/analytics/historical/queues/metrics
  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
  • GET /v2/contact_center/analytics/agents/time_sheets
• Added ISO 8601 timezone standard to response fields start_time and end_time in the Reports APIs:
  • GET /v2/contact_center/analytics/historical/details/metrics
  • GET /v2/contact_center/analytics/agents/status_history
• Added new request field sub_status_id in the Users API:
  • PATCH /v2/contact_center/users/{userId}
• Added new response fields sub_status_id and sub_status_name in the Users APIs:
  • GET /v2/contact_center/users
  • GET /v2/contact_center/users/{userId}
• Added new payload fields previous_sub_status_id, previous_sub_status_name, current_sub_status_id and current_sub_status_name in the Users webhook:
  • contact_center.user_status_changed

Fixed

• Fixed the bug where the response field total_answer_duration was missing in the Reports API:
  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
• Fixed the bug where the response field display_name didn't return the correct value in these APIs:
  • GET /v2/contact_center/recordings
  • GET /v2/contact_center/users/{userId}/recordings
  • GET /v2/contact_center/engagements/{engagementId}/recordings
  • GET /v2/contact_center/queues/{queueId}/recordings
  • GET /v2/contact_center/inboxes/{inboxId}/users
  • GET /v2/contact_center/skills/{skillId}/users/{userId}