Zoom Contact Center - June 21, 2022

New

• Address BooksAPI

  • GET /v2/contact_center/address_books/units

  • GET /v2/contact_center/address_books/units/{unitId}

  • POST /v2/contact_center/address_books/units

  • PATCH /v2/contact_center/address_books/units/{unitId}

  • DELETE /v2/contact_center/address_books/units/{unitId}

  • GET /v2/contact_center/address_books

  • GET /v2/contact_center/address_books/{addressBookId}

  • POST /v2/contact_center/address_books

  • PATCH /v2/contact_center/address_books/{addressBookId}

  • DELETE /v2/contact_center/address_books/{addressBookId}

  • GET /v2/contact_center/address_books/{addressBookId}/contacts

  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

  • POST /v2/contact_center/address_books/{addressBookId}/contacts

  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

• DispositionsAPI

  • GET /v2/contact_center/dispositions

  • POST /v2/contact_center/dispositions

  • GET /v2/contact_center/dispositions/{dispositionId}

  • PATCH /v2/contact_center/dispositions/{dispositionId}

  • DELETE /v2/contact_center/dispositions/{dispositionId}

  • GET /v2/contact_center/dispositions/sets

  • POST /v2/contact_center/dispositions/sets

  • GET /v2/contact_center/dispositions/sets/{dispositionSetId}

  • PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}

  • DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}

• QueuesAPI

  • GET /v2/contact_center/queues/{queueId}/dispositions

  • POST /v2/contact_center/queues/{queueId}/dispositions

  • DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}

  • GET /v2/contact_center/queues/{queueId}/dispositions/sets

  • POST /v2/contact_center/queues/{queueId}/dispositions/sets

  • DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}

  • GET /v2/contact_center/queues/{queueId}/supervisors

  • POST /v2/contact_center/queues/{queueId}/supervisors

  • DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}

Enhancements

• New response fieldsdispositions_count,disposition_sets_count,distribution_type,distribution_duration_in_seconds,connecting_media_id,connecting_media_name,transferring_media_id,transferring_media_name,holding_media_id,holding_media_name,waiting_room_name,waiting_room_id, andmessage_acceptinGet a queueAPI

  • GET /v2/contact_center/queues/{queueId}

• New request fieldsdistribution_type,distribution_duration_in_seconds,connecting_media_id,transferring_media_id,holding_media_id,waiting_room_id, andmessage_acceptin theUpdate a queueAPI

  • PATCH /v2/contact_center/queue/{queueId}

• New request fieldengagement_idin theList tasksAPI

  • GET /v2/contact_center/tasks

• Newuser_idrequest field in theCreate a user’s profileAPI

  • POST /v2/contact_center/users