Zoom Contact Center - June 21, 2022

New

• Address Books API

  • GET /v2/contact_center/address_books/units
  • GET /v2/contact_center/address_books/units/{unitId}
  • POST /v2/contact_center/address_books/units
  • PATCH /v2/contact_center/address_books/units/{unitId}
  • DELETE /v2/contact_center/address_books/units/{unitId}
  • GET /v2/contact_center/address_books
  • GET /v2/contact_center/address_books/{addressBookId}
  • POST /v2/contact_center/address_books
  • PATCH /v2/contact_center/address_books/{addressBookId}
  • DELETE /v2/contact_center/address_books/{addressBookId}
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

• Dispositions API

  • GET /v2/contact_center/dispositions
  • POST /v2/contact_center/dispositions
  • GET /v2/contact_center/dispositions/{dispositionId}
  • PATCH /v2/contact_center/dispositions/{dispositionId}
  • DELETE /v2/contact_center/dispositions/{dispositionId}
  • GET /v2/contact_center/dispositions/sets
  • POST /v2/contact_center/dispositions/sets
  • GET /v2/contact_center/dispositions/sets/{dispositionSetId}
  • PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}
  • DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}

• Queues API

  • GET /v2/contact_center/queues/{queueId}/dispositions
  • POST /v2/contact_center/queues/{queueId}/dispositions
  • DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}
  • GET /v2/contact_center/queues/{queueId}/dispositions/sets
  • POST /v2/contact_center/queues/{queueId}/dispositions/sets
  • DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}
  • GET /v2/contact_center/queues/{queueId}/supervisors
  • POST /v2/contact_center/queues/{queueId}/supervisors
  • DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}

Enhancements

• New response fields dispositions_count, disposition_sets_count, distribution_type, distribution_duration_in_seconds, connecting_media_id, connecting_media_name, transferring_media_id, transferring_media_name, holding_media_id, holding_media_name, waiting_room_name, waiting_room_id, and message_accept in Get a queue API
  • GET /v2/contact_center/queues/{queueId}
• New request fields distribution_type, distribution_duration_in_seconds, connecting_media_id, transferring_media_id, holding_media_id, waiting_room_id, and message_accept in the Update a queue API
  • PATCH /v2/contact_center/queue/{queueId}
• New request field engagement_id in the List tasks API
  • GET /v2/contact_center/tasks
• New user_id request field in the Create a user's profile API
  • POST /v2/contact_center/users