# Zoom Contact Center - June 21, 2022

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## New

-   **Address Books**API

    -   `GET /v2/contact_center/address_books/units`

    -   `GET /v2/contact_center/address_books/units/{unitId}`

    -   `POST /v2/contact_center/address_books/units`

    -   `PATCH /v2/contact_center/address_books/units/{unitId}`

    -   `DELETE /v2/contact_center/address_books/units/{unitId}`

    -   `GET /v2/contact_center/address_books`

    -   `GET /v2/contact_center/address_books/{addressBookId}`

    -   `POST /v2/contact_center/address_books`

    -   `PATCH /v2/contact_center/address_books/{addressBookId}`

    -   `DELETE /v2/contact_center/address_books/{addressBookId}`

    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts`

    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`

    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts`

    -   `PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`

    -   `DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`

-   **Dispositions**API

    -   `GET /v2/contact_center/dispositions`

    -   `POST /v2/contact_center/dispositions`

    -   `GET /v2/contact_center/dispositions/{dispositionId}`

    -   `PATCH /v2/contact_center/dispositions/{dispositionId}`

    -   `DELETE /v2/contact_center/dispositions/{dispositionId}`

    -   `GET /v2/contact_center/dispositions/sets`

    -   `POST /v2/contact_center/dispositions/sets`

    -   `GET /v2/contact_center/dispositions/sets/{dispositionSetId}`

    -   `PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}`

    -   `DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}`

-   **Queues**API

    -   `GET /v2/contact_center/queues/{queueId}/dispositions`

    -   `POST /v2/contact_center/queues/{queueId}/dispositions`

    -   `DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}`

    -   `GET /v2/contact_center/queues/{queueId}/dispositions/sets`

    -   `POST /v2/contact_center/queues/{queueId}/dispositions/sets`

    -   `DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}`

    -   `GET /v2/contact_center/queues/{queueId}/supervisors`

    -   `POST /v2/contact_center/queues/{queueId}/supervisors`

    -   `DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}`

## Enhancements

-   New response
    fields`dispositions_count`,`disposition_sets_count`,`distribution_type`,`distribution_duration_in_seconds`,`connecting_media_id`,`connecting_media_name`,`transferring_media_id`,`transferring_media_name`,`holding_media_id`,`holding_media_name`,`waiting_room_name`,`waiting_room_id`,
    and`message_accept`in**Get a queue**API

    -   `GET /v2/contact_center/queues/{queueId}`

-   New request
    fields`distribution_type`,`distribution_duration_in_seconds`,`connecting_media_id`,`transferring_media_id`,`holding_media_id`,`waiting_room_id`,
    and`message_accept`in the**Update a queue**API

    -   `PATCH /v2/contact_center/queue/{queueId}`

-   New request field`engagement_id`in the**List tasks**API

    -   `GET /v2/contact_center/tasks`

-   New`user_id`request field in the**Create a user’s profile**API

    -   `POST /v2/contact_center/users`