New APIs added for queues, recordings, reports, and webhooks related to tasks and task reservations. It also notes an enhancement to the list queue agents API adding an opt_in_out_status response field.

Zoom Contact Center - July 18, 2022


## New

### API

-   **Queues**- Update a queue agent

    -   `PATCH /v2/contact_center/queues/{queueId}/agents/{userId}`

-   **Recordings**

    -   `GET /v2/contact_center/recordings`
    -   `GET /v2/contact_center/users/{userId}/recordings`
    -   `DELETE /v2/contact_center/recordings/{recordingId}`
    -   `GET /v2/contact_center/engagements/{engagementId}/recordings`
    -   `DELETE /v2/contact_center/engagements/{engagementId}/recordings`

-   **Reports**

    -   `GET /v2/contact_center/analytics/historical/voice/queues/metrics`

### Webhook Events

-   **Task**

    -   `contact_center.task_created`
    -   `contact_center.task_completed`
    -   `contact_center.task_canceled`
    -   `contact_center.task_deleted`
    -   `contact_center.task_updated`
    -   `contact_center.task_reservation_accepted`
    -   `contact_center.task_reservation_canceled`
    -   `contact_center.task_reservation_completed`
    -   `contact_center.task_reservation_created`
    -   `contact_center.task_reservation_rejected`
    -   `contact_center.task_reservation_timeout`



## Enhancements

-   New`opt_in_out_status`response field in the**List Queue Agents**API

    -   `GET /v2/contact_center/queues/{queueId}/agents`
