Zoom Contact Center - January 14, 2023

Enhancements

• Addeduser_emailresponse field in theRecordingsAPIs:

  • GET /v2/contact_center/recordings

  • GET /v2/contact_center/users/{userId}/recordings

  • GET /v2/contact_center/queues/{queueId}/recordings

  • GET /v2/contact_center/engagements/{engagementId}/recordings

• NewEngagementswebhook events:

  • contact_center.engagement_user_barge_initiated

  • contact_center.engagement_user_monitor_initiated

  • contact_center.engagement_user_takeover_initiated

  • contact_center.engagement_user_whisper_initiated

Fixed

• Fix theTask Reservationwebhooks to return the correct value forassigned_user_idfield.

  • contact_center.task_reservation_created

  • contact_center.task_reservation_accepted

  • contact_center.task_reservation_canceled

  • contact_center.task_reservation_timeout

  • contact_center.task_reservation_rescinded

  • contact_center.task_reservation_completed

  • contact_center.task_reservation_rejected

• FixTaskwebhooks to return the correct value forflow_id,flow_namefield.

  • contact_center.task_canceled

  • contact_center.task_completed

  • contact_center.task_created

  • contact_center.task_deleted

  • contact_center.task_updated

• Refactored Engagement and User webhooks to use the new events architecture:

  • contact_center.engagement_user_answered

  • contact_center.engagement_user_dtmf_sent

  • contact_center.engagement_user_ended

  • contact_center.engagement_user_hold

  • contact_center.engagement_user_unhold

  • contact_center.engagement_user_muted

  • contact_center.engagement_user_unmuted

  • contact_center.engagement_disposition_added

  • contact_center.engagement_note_added

  • contact_center.engagement_wrap_up_started

  • contact_center.engagement_wrap_up_ended

  • contact_center.user_login

  • contact_center.user_logout

  • contact_center.user_status_changed

• Fixed typo by renaminguserSkillsresponse field toskillsinList User's SkillsAPI:

  • GET /v2/contact_center/users/{userId}/skills.

• Fixedpage_sizeandnext_page_tokeninList EngagementsAPI:

  • GET /v2/contact_center/engagements