# Zoom Contact Center- February 24, 2023

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## Added

-   New **Users** APIs:

    -   `POST /v2/contact_center/users/batch`

    -   `DELETE /v2/contact_center/users`

-   New **Voice Calls** API:

    -   `GET /v2/contact_center/voice_calls`

-   New **Transfer** webhook events:

    -   `contact_center.engagement_transfer_initiated`

    -   `contact_center.engagement_transfer_queued`

    -   `contact_center.engagement_transfer_reserved`

    -   `contact_center.engagement_transfer_accepted`

    -   `contact_center.engagement_transfer_rejected`

    -   `contact_center.engagement_transfer_completed`

    -   `contact_center.engagement_transfer_canceled`

    -   `contact_center.engagement_transfer_timeout`

## Changed

-   Added `service_level_threshold_in_seconds`, `service_level_exclude_short_abandoned_calls`, `service_level_exclude_long_abandoned_calls`, `service_level_exclude_abandoned_quit_engagements`,
    and `service_level_target_in_percentage` fields to Queue APIs:

    -   `GET /v2/contact_center/queues/{queueId}`

    -   `PATCH /v2/contact_center/queues/{queueId}`

-   Support assign `Agent` role users to queue supervisors in Assign
    Queue Supervisors API:

    -   `POST /v2/contact_center/queues/{queueId}/supervisors`

-   Added `transcript_url, playback_url` response fields to Recording
    APIs:

    -   `GET /v2/contact_center/recordings`

    -   `GET /v2/contact_center/users/{userId}/recordings`

    -   `GET /v2/contact_center/engagements/{engagementId}/recordings`

    -   `GET /v2/contact_center/queues/{queueId}/recordings`

-   Add support for timezone using the ISO 8601 standard and
    added `from` and `to` response fields to List Recordings APIs:

    -   `GET /v2/contact_center/recordings`

    -   `GET /v2/contact_center/users/{userId}/recordings`

    -   `GET /v2/contact_center/engagements/{engagementId}/recordings`

    -   `GET /v2/contact_center/queues/{queueId}/recordings`

-   Added `playback_url` response field to Inboxes APIs:

    -   `GET /contact_center/inboxes/{inboxId}/messages`

    -   `GET /contact_center/inboxes/messages`

-   Added interval filtering for channel `video`, `chat` and sms to List
    Historical Queue Reports API:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

## Fixed

-   Fixed an issue where the `results` response field did not return
    some values and the `consumer_number` query parameter was not
    filtering properly in the **List historical detail reports** API:
    -   `GET /v2/contact_center/analytics/historical/details/metrics`
-   Allowed `Agent` role users to be assigned to queue supervisors
    to **Assign queue supervisors** API:
    -   `POST /v2/contact_center/queues/{queueId}/supervisors`