Enhanced webhook events and API fields

Added

• New Webhook event::
  • contact_center.engagement_messaging_transcript_completed

Changed

• New channel and channel_source request fields in this Flows API.
  • GET /v2/contact_center/flows
• New average_outbound_wrap_up_duration, total_outbound_wrap_up_duration, and total_outbound_answer_duration, average_outbound_answer_duration response fields in these Reports APIs.
  • GET /v2/contact_center/analytics/historical/queues/metrics
  • GET /v2/contact_center/analytics/historical/queues/metrics
  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
• New average_outbound_hold_duration, channel_sources, total_outbound_hold_duration, messaging, and interval response fields in these Reports APIs.
  • GET /v2/contact_center/analytics/historical/queues/metrics
  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
• New channel_source and channel response fields in these Flows APIs.
  • GET /v2/contact_center/flows/{flowId}
  • GET /v2/contact_center/flows
• New channel_sources and direction request fields in this Engagements API.
  • GET /v2/contact_center/engagements
• New channels and required_skill_ids,queue_wait_type response fields in this Reports API.
  • GET /v2/contact_center/analytics/historical/details/metrics
• New channel_source and channel response fields in this Engagements API.
  • GET /v2/contact_center/engagements/{engagementId}
• New channels and transcript_url response fields in these Engagements APIs.
  • GET /v2/contact_center/engagements
  • GET /v2/contact_center/engagements/{engagementId}
• New page_size and channel request fields in these Recordings APIs.
  • GET /v2/contact_center/users/{userId}/recordings
  • GET /v2/contact_center/queues/{queueId}/recordings
  • GET /v2/contact_center/recordings
  • GET /v2/contact_center/engagements/{engagementId}/recordings
• New channel_source field in these Webhook events.
  • contact_center.engagement_wrap_up_started
  • contact_center.task_reservation_created
  • contact_center.task_exited_queue
  • contact_center.task_reservation_rejected
  • contact_center.task_reservation_accepted
  • contact_center.engagement_note_added
  • contact_center.task_reservation_canceled
  • contact_center.engagement_wrap_up_ended
  • contact_center.task_reservation_completed
  • contact_center.task_reservation_timeout
  • contact_center.engagement_disposition_added
  • contact_center.task_entered_queue
• New channel field in these Webhook events.
  • contact_center.engagement_consumer_ended
  • contact_center.engagement_user_muted
  • contact_center.engagement_transfer_reserved
  • contact_center.engagement_user_unmuted
  • contact_center.engagement_wrap_up_started
  • contact_center.task_reservation_created
  • contact_center.task_exited_queue
  • contact_center.engagement_monitor_started
  • contact_center.task_reservation_rejected
  • contact_center.recording_started
  • contact_center.engagement_transfer_canceled
  • contact_center.engagement_monitor_ended
  • contact_center.engagement_transfer_completed
  • contact_center.engagement_transfer_initiated
  • contact_center.engagement_takeover_started
  • contact_center.engagement_user_dtmf_sent
  • contact_center.task_reservation_accepted
  • contact_center.engagement_note_added
  • contact_center.engagement_consumer_notified
  • contact_center.engagement_user_unhold
  • contact_center.recording_stopped
  • contact_center.task_reservation_canceled
  • contact_center.engagement_consumer_answered
  • contact_center.engagement_wrap_up_ended
  • contact_center.task_reservation_completed
  • contact_center.engagement_user_hold
  • contact_center.engagement_transfer_timeout
  • contact_center.recording_transcript_completed
  • contact_center.engagement_transfer_rejected
  • contact_center.recording_completed
  • contact_center.task_reservation_timeout
  • contact_center.recording_resumed
  • contact_center.engagement_disposition_added
  • contact_center.engagement_transfer_accepted
  • contact_center.recording_paused
  • contact_center.engagement_user_ended
  • contact_center.engagement_user_answered
  • contact_center.engagement_transfer_queued
  • contact_center.task_entered_queue