# Enhanced webhook events and API fields

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## Added

-   New Webhook event::
    -   `contact_center.engagement_messaging_transcript_completed`

## Changed

-   New channel and channel_source request fields in this Flows API.
    -   `GET /v2/contact_center/flows`
-   New average_outbound_wrap_up_duration, total_outbound_wrap_up_duration, and total_outbound_answer_duration, average_outbound_answer_duration response fields in these Reports APIs.
    -   `GET /v2/contact_center/analytics/historical/queues/metrics`
    -   `GET /v2/contact_center/analytics/historical/queues/metrics`
    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`
    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`
-   New average_outbound_hold_duration, channel_sources, total_outbound_hold_duration, messaging, and interval response fields in these Reports APIs.
    -   `GET /v2/contact_center/analytics/historical/queues/metrics`
    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`
-   New channel_source and channel response fields in these Flows APIs.
    -   `GET /v2/contact_center/flows/{flowId}`
    -   `GET /v2/contact_center/flows`
-   New channel_sources and direction request fields in this Engagements API.
    -   `GET /v2/contact_center/engagements`
-   New channels and required_skill_ids,queue_wait_type response fields in this Reports API.
    -   `GET /v2/contact_center/analytics/historical/details/metrics`
-   New channel_source and channel response fields in this Engagements API.
    -   `GET /v2/contact_center/engagements/{engagementId}`
-   New channels and transcript_url response fields in these Engagements APIs.
    -   `GET /v2/contact_center/engagements`
    -   `GET /v2/contact_center/engagements/{engagementId}`
-   New page_size and channel request fields in these Recordings APIs.
    -   `GET /v2/contact_center/users/{userId}/recordings`
    -   `GET /v2/contact_center/queues/{queueId}/recordings`
    -   `GET /v2/contact_center/recordings`
    -   `GET /v2/contact_center/engagements/{engagementId}/recordings`
-   New channel_source field in these Webhook events.
    -   `contact_center.engagement_wrap_up_started`
    -   `contact_center.task_reservation_created`
    -   `contact_center.task_exited_queue`
    -   `contact_center.task_reservation_rejected`
    -   `contact_center.task_reservation_accepted`
    -   `contact_center.engagement_note_added`
    -   `contact_center.task_reservation_canceled`
    -   `contact_center.engagement_wrap_up_ended`
    -   `contact_center.task_reservation_completed`
    -   `contact_center.task_reservation_timeout`
    -   `contact_center.engagement_disposition_added`
    -   `contact_center.task_entered_queue`
-   New channel field in these Webhook events.
    -   `contact_center.engagement_consumer_ended`
    -   `contact_center.engagement_user_muted`
    -   `contact_center.engagement_transfer_reserved`
    -   `contact_center.engagement_user_unmuted`
    -   `contact_center.engagement_wrap_up_started`
    -   `contact_center.task_reservation_created`
    -   `contact_center.task_exited_queue`
    -   `contact_center.engagement_monitor_started`
    -   `contact_center.task_reservation_rejected`
    -   `contact_center.recording_started`
    -   `contact_center.engagement_transfer_canceled`
    -   `contact_center.engagement_monitor_ended`
    -   `contact_center.engagement_transfer_completed`
    -   `contact_center.engagement_transfer_initiated`
    -   `contact_center.engagement_takeover_started`
    -   `contact_center.engagement_user_dtmf_sent`
    -   `contact_center.task_reservation_accepted`
    -   `contact_center.engagement_note_added`
    -   `contact_center.engagement_consumer_notified`
    -   `contact_center.engagement_user_unhold`
    -   `contact_center.recording_stopped`
    -   `contact_center.task_reservation_canceled`
    -   `contact_center.engagement_consumer_answered`
    -   `contact_center.engagement_wrap_up_ended`
    -   `contact_center.task_reservation_completed`
    -   `contact_center.engagement_user_hold`
    -   `contact_center.engagement_transfer_timeout`
    -   `contact_center.recording_transcript_completed`
    -   `contact_center.engagement_transfer_rejected`
    -   `contact_center.recording_completed`
    -   `contact_center.task_reservation_timeout`
    -   `contact_center.recording_resumed`
    -   `contact_center.engagement_disposition_added`
    -   `contact_center.engagement_transfer_accepted`
    -   `contact_center.recording_paused`
    -   `contact_center.engagement_user_ended`
    -   `contact_center.engagement_user_answered`
    -   `contact_center.engagement_transfer_queued`
    -   `contact_center.task_entered_queue`