Zoom Contact Center - August 22, 2022

Added - APIs

• NewNotesAPIs:

  • GET /v2/contact_center/engagements/notes

  • GET /v2/contact_center/engagements/{engagementId}/notes

  • GET /v2/contact_center/engagements/{engagementId}/notes/{noteId}

  • PATCH /v2/contact_center/engagements/{engagementId}/notes/{noteId}

• NewRecordingAPIs:

  • GET /v2/contact_center/queues/{queueId}/recordings

  • DELETE /v2/contact_center/queues/{queueId}/recordings

  • DELETE /v2/contact_center/users/{userId}/recordings

• NewReportsAPIs:

  • GET /v2/contact_center/analytics/historical/queues/metrics

  • GET /v2/contact_center/analytics/historical/details/metrics

  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics

• NewSkillsAPIs:

  • POST /v2/contact_center/skills

  • GET /v2/contact_center/skills

  • DELETE /v2/contact_center/skills/{skillId}

  • PATCH /v2/contact_center/skills/{skillId}

  • GET /v2/contact_center/skills/{skillId}

  • POST /v2/contact_center/skills/categories

  • GET /v2/contact_center/skills/categories

  • DELETE /v2/contact_center/skills/categories/{skillCategoryId}

  • PATCH /v2/contact_center/skills/categories/{skillCategoryId}

  • GET /v2/contact_center/skills/categories/{skillCategoryId}

  • GET /v2/contact_center/users/{userId}/skills

  • POST /v2/contact_center/users/{userId}/skills

  • DELETE /v2/contact_center/users/{userId}/skills/{skillId}

• NewUsersAPIs:

  • GET /v2/contact_center/skills/{skillId}/users

  • GET /v2/contact_center/skills/{skillId}/users/{userId}

Added - Webhooks

• NewEngagementwebhook events:

  • contact_center.engagement_user_answered

  • contact_center.engagement_user_ended

  • contact_center.engagement_user_hold

  • contact_center.engagement_user_unhold

  • contact_center.engagement_user_muted

  • contact_center.engagement_user_unmuted

  • contact_center.engagement_user_dtmf_sent

• NewQueuewebhook events:

  • contact_center.queue_created

  • contact_center.queue_deleted

• NewTaskwebhook events:

  • contact_center.task_entered_queue

  • contact_center.task_exited_queue

• NewUserwebhook events:

  • contact_center.user_login

  • contact_center.user_logout

  • contact_center.user_opt_in

  • contact_center.user_opt_out

  • contact_center.user_status_changed

  • contact_center.user_created

Enhancements

• New query parameterdelete_all_recordingsinDelete Engagement RecordingsAPI:

  • DELETE /v2/contact_center/engagements/{engagementId}/recordings

Deprecations

• DeprecateList Historical Voice Queue ReportsAPI:

  • GET /v2/contact_center/analytics/historical/voice/queues/metrics