# Zoom Contact Center - August 22, 2022

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## Added - APIs

-   New**Notes**APIs:

    -   `GET /v2/contact_center/engagements/notes`

    -   `GET /v2/contact_center/engagements/{engagementId}/notes`

    -   `GET /v2/contact_center/engagements/{engagementId}/notes/{noteId}`

    -   `PATCH /v2/contact_center/engagements/{engagementId}/notes/{noteId}`

-   New**Recording**APIs:

    -   `GET /v2/contact_center/queues/{queueId}/recordings`

    -   `DELETE /v2/contact_center/queues/{queueId}/recordings`

    -   `DELETE /v2/contact_center/users/{userId}/recordings`

-   New**Reports**APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`

    -   `GET /v2/contact_center/analytics/historical/details/metrics`

    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   New**Skills**APIs:

    -   `POST /v2/contact_center/skills`

    -   `GET /v2/contact_center/skills`

    -   `DELETE /v2/contact_center/skills/{skillId}`

    -   `PATCH /v2/contact_center/skills/{skillId}`

    -   `GET /v2/contact_center/skills/{skillId}`

    -   `POST /v2/contact_center/skills/categories`

    -   `GET /v2/contact_center/skills/categories`

    -   `DELETE /v2/contact_center/skills/categories/{skillCategoryId}`

    -   `PATCH /v2/contact_center/skills/categories/{skillCategoryId}`

    -   `GET /v2/contact_center/skills/categories/{skillCategoryId}`

    -   `GET /v2/contact_center/users/{userId}/skills`

    -   `POST /v2/contact_center/users/{userId}/skills`

    -   `DELETE /v2/contact_center/users/{userId}/skills/{skillId}`

-   New**Users**APIs:

    -   `GET /v2/contact_center/skills/{skillId}/users`

    -   `GET /v2/contact_center/skills/{skillId}/users/{userId}`

## Added - Webhooks

-   New**Engagement**webhook events:

    -   `contact_center.engagement_user_answered`

    -   `contact_center.engagement_user_ended`

    -   `contact_center.engagement_user_hold`

    -   `contact_center.engagement_user_unhold`

    -   `contact_center.engagement_user_muted`

    -   `contact_center.engagement_user_unmuted`

    -   `contact_center.engagement_user_dtmf_sent`

-   New**Queue**webhook events:

    -   `contact_center.queue_created`

    -   `contact_center.queue_deleted`

-   New**Task**webhook events:

    -   `contact_center.task_entered_queue`

    -   `contact_center.task_exited_queue`

&nbsp;

-   New**User**webhook events:

    -   `contact_center.user_login`

    -   `contact_center.user_logout`

    -   `contact_center.user_opt_in`

    -   `contact_center.user_opt_out`

    -   `contact_center.user_status_changed`

    -   `contact_center.user_created`

## Enhancements

-   New query parameter`delete_all_recordings`in**Delete Engagement
    Recordings**API:

    -   `DELETE /v2/contact_center/engagements/{engagementId}/recordings`

## Deprecations

-   Deprecate**List Historical Voice Queue Reports**API:

    -   `GET /v2/contact_center/analytics/historical/voice/queues/metrics`