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Contact CenterWeb

Version 5.9.0

New featureSDK version

Summary:Add pin and spotlight controls, live video annotation, and Hebrew and Indonesian Live AI Interpreter support in video, and estimated queue wait time, a phone number channel, and multi-language text assets for DFD; change the upgrade-to-video flow, timer display, and image handling in video and chat; fixed several video and chat issues.

Added

  • [Video] Added pin and spotlight controls to the participants window.
  • [Video] Added live video annotation support.
  • [Video] Added Hebrew and Indonesian support for Live AI Interpreter.
  • [Chat] Added an estimated queue wait time (EWT) display on DFD (Digital Front Door) channels.
  • [Chat] Added a phone number channel to DFD.
  • [Chat] Added support for a single scheduled callback and video channel in DFD.
  • [Chat] Added logo style control for DFD.
  • [Chat] Added multi-language text assets for the DFD welcome screen (header, action button, and notice message).
  • [Chat] Added header minimization on scroll for custom Full and Banner header images, restoring the header when scrolling back to the top.
  • [Chat] Added country and region settings for scheduled callback.

Changed

  • [Video] Changed the Live Transcript indicator to appear only after the host-side transcript is active.
  • [Video] Changed the video upgrade flow to be more streamlined.
  • [Video] Changed outbound video behavior to close the window or browser tab after leaving.
  • [Video] Changed the public switched telephone network (PSTN) participant upgrade-to-video flow to improve the join experience.
  • [Video] Changed the timer display to show minutes and seconds, including 0:xx for durations under one minute.
  • [Chat] Changed unsupported images, including HEIC/HEIF and SVG, to render as file cards in the message list.
  • [Chat] Changed the ticket form date format and localized it.
  • [Chat] Changed the upgrade-to-video invitation bubble style.
  • [Chat] Changed HEIC/HEIF image uploads that exceed the configured resolution limit to be rejected before sending (Zoom Virtual Agent only).

Fixed

  • [Video] Fixed an issue where the mobile browser could not scroll after slides were zoomed in.
  • [Video] Fixed missing default text when video captions are empty.
  • [Video] Fixed pre-join audio device mismatches on iOS.
  • [Video] Fixed Zoom control issues in the waiting room.
  • [Video] Fixed duplicate consumers appearing in a meeting after rejoining.
  • [Video] Fixed the live transcription language changing to English on Zoom Rooms kiosks.
  • [Chat] Fixed an issue where FAQ and knowledge base answers containing HTML could be truncated.
  • [Chat] Fixed ticket email form validation so it accepts hyphenated, unpadded, and localized scheduled callback date input.
  • [Chat] Fixed the immediate callback wait message.