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Contact CenterWeb

Version 5.10.0

New featureSDK version

Summary:Add video keyboard shortcuts, Ready Sub Status Phase 3 transfer engagement-type split, Zoom Virtual Agent voice bot video flow support, and a configurable upload limit for Zoom Virtual Agent; change the EWT display and Video SDK version; fixed several video and chat issues.

Added

  • [Video] Added video keyboard shortcuts.
  • [Video] Added Ready Sub Status Phase 3 transfer engagement-type split.
  • [Video] Added Zoom Virtual Agent voice bot video flow support for Video FE.
  • [Chat] Added a configurable file-count limit for Zoom Virtual Agent uploads.
  • [Chat] Added the option to configure links in Markdown and FAQ messages to open in the current tab instead of always opening a new one.

Changed

  • [Chat] Changed the estimated wait time (EWT) display to show only the chat channel in full-page mode.
  • [Chat] Refined the header and the pending-files (attachment preview) UI.
  • [Chat] Changed HEIC/HEIF images to render as file cards in video chat as well.
  • [Chat] Changed HEIC/HEIF image dimension validation to check against the configured resolution before sending.
  • [Video] Changed the Video SDK version for all customers to 2.6.0 (Video SDK Web Changelog).

Fixed

  • [Video] Fixed video call start delay when Video Cobrowse PIP is enabled without video iframe support.
  • [Video] Fixed unsupported AIEA icon shown on Mobile Agent.
  • [Video] Fixed keyboard accessibility and focus handling for video controls and confirmation dialogs.
  • [Video] Fixed Hybrid Kiosk video rejoin failure after the agent ends the previous call.
  • [Video] Fixed New Agent Workbench video UI chat rendering, disabled-button contrast, and More menu overlap.
  • [Video] Fixed the second RC video session failing to open the app.
  • [Video] Fixed outbound SMS number validation when a valid queue number exists.
  • [Chat] Fixed full-page HTML messages flickering, not being sized to their content, and rendering with a transparent background.
  • [Chat] Fixed copying a streamed Markdown message so the full content is copied.
  • [Chat] Fixed DFD text cards not rendering when they have no title.