One new Reports API and new aiea_flagged and X-Zoom-Division-Id request fields and work_item_type response field to several Reports V2 (CX Analytics) APIs.

Added

• New Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/agent_load

Changed

• New aiea_flagged request field in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/log/historical/engagement
• New X-Zoom-Division-Id request field in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
  • GET /v2/contact_center/analytics/log/historical/journey
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New work_item_type response field in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/expert_assist
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
  • GET /v2/contact_center/analytics/log/historical/journey
  • GET /v2/contact_center/analytics/dataset/historical/routing_log_performance
  • GET /v2/contact_center/analytics/log/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance