New endpoints for Address Boook, Queues and Engaements APIs with enhancements to X-Zoom Division-Id

Added

• New Address Books APIs:
  • PATCH /v2/contact_center/address_books/{addressBookId}/crm/{sourceId}
  • GET /v2/contact_center/address_books/{addressBookId}/crm/{sourceId}
  • DELETE /v2/contact_center/address_books/{addressBookId}/crm/{sourceId}
• New Queues API:
  • GET /v2/contact_center/queues/{queueId}/scheduled_callback_variables
• New Engagements Webhook event::
  • contact_center.engagement_video_participant_left

Enhancements

• New X-Zoom-Division-Id,division_name,division_id request fields in the following Queue Waiting Experiences API:
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
• New add_ons_subscriptions,subscription_id request fields in the following Users APIs:
  • POST /v2/contact_center/users
  • POST /v2/contact_center/users/templates
  • PATCH /v2/contact_center/users/templates/{templateId}
• New division_name,page_size,division_id response fields in the following Call Control API:
  • GET /v2/contact_center/users/{userId}/devices
• New skip_auto_country_code_detection,skip_auto_country_code_detection,is_skip_auto_country_code_detection,is_skip_auto_country_code_detection response fields in the following Queue Waiting Experiences APIs:
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
• New queue_identifier_type request field in the following Queues API:
  • POST /v2/contact_center/queues/{queueId}/dispositions
• New division_id,division_name response fields in the following Teams APIs:
  • GET /v2/contact_center/teams/{teamId}/supervisors
  • GET /v2/contact_center/teams
  • GET /v2/contact_center/teams/{teamId}/parents
  • GET /v2/contact_center/teams/{teamId}/agents
  • POST /v2/contact_center/teams/{teamId}/supervisors
  • GET /v2/contact_center/teams/{teamId}/children
  • POST /v2/contact_center/teams
  • POST /v2/contact_center/teams/{teamId}/agents
  • GET /v2/contact_center/teams/{teamId}
• New division_name,division_id response fields in the following Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/log/historical/agent_opt
  • GET /v2/contact_center/analytics/dataset/historical/expert_assist
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
  • GET /v2/contact_center/analytics/log/historical/agent_compliance
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/log/historical/journey
  • GET /v2/contact_center/analytics/dataset/historical/routing_log_performance
  • GET /v2/contact_center/analytics/log/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New division_name,page_size,next_page_token,division_id response fields in the following Address Books API:
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
• New X-Zoom-Division-Id request field in the following Agent Statuses API:
  • POST /v2/contact_center/system_statuses
• New agent_routing_profile_identifier_type request field in the following Routing Profiles APIs:
  • PATCH /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}
  • DELETE /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}
  • GET /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}
• New X-Zoom-Division-Id request field in the following Routing Profiles APIs:
  • POST /v2/contact_center/agent_routing_profiles
  • POST /v2/contact_center/consumer_routing_profiles
  • PATCH /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
  • GET /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
• New division_name,division_id response fields in the following Operating Hours API:
  • GET /v2/contact_center/closures/{closureSetId}
• New source_id,source_name response fields in the following Address Books APIs:
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts
• New page_size request field in the following Skills APIs:
  • GET /v2/contact_center/skills/{skillId}/users
  • GET /v2/contact_center/skills
• New roleId request field in the following Roles API:
  • DELETE /v2/contact_center/roles/{roleId}/privileges
• New page_size request field in the following Variables APIs:
  • GET /v2/contact_center/variables/groups
  • GET /v2/contact_center/variables
  • GET /v2/contact_center/variable_logs
• New contact_field_key,caller_id_table_field_id,data_table_id request fields in the following Campaigns APIs:
  • PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • POST /v2/contact_center/outbound_campaign/campaigns
• New page_size request field in the following Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}/transfer/flows
  • GET /v2/contact_center/engagements/{engagementId}/transfer/queues
  • GET /v2/contact_center/engagements/{engagementId}/transfer/users
  • GET /v2/contact_center/open_engagements
• New X-Zoom-Division-Id request field in the following Campaigns APIs:
  • PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • PATCH /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}
  • DELETE /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • POST /v2/contact_center/outbound_campaign/campaigns
  • POST /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
  • PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}/status
  • GET /v2/contact_center/outbound_campaign/campaigns
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • DELETE /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • DELETE /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/batch
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • DELETE /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
• New division_name,division_id response fields in the following Campaigns APIs:
  • POST /v2/contact_center/outbound_campaign/campaigns
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/campaigns
  • GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
• New division_id,division_name response fields in the following Queues APIs:
  • GET /v2/contact_center/queues/{queueId}/supervisors
  • GET /v2/contact_center/queues/{queueId}/agents
  • GET /v2/contact_center/queues/{queueId}/dispositions
  • GET /v2/contact_center/queues/{queueId}/dispositions/sets
  • GET /v2/contact_center/queue_templates
  • GET /v2/contact_center/queues/{queueId}/recordings
• New delete_all_recordings request field in the following Users API:
  • DELETE /v2/contact_center/users/{userId}/recordings
• New region_identifier_type request field in the following Regions APIs:
  • GET /v2/contact_center/regions/{regionId}
  • POST /v2/contact_center/regions/{regionId}/users
  • PATCH /v2/contact_center/regions/{regionId}
• New division_id,page_size,division_name response fields in the following Recordings APIs:
  • GET /v2/contact_center/recordings
  • GET /v2/contact_center/engagements/{engagementId}/recordings
• New add_ons_subscriptions,subscription_id response fields in the following Users APIs:
  • POST /v2/contact_center/users
  • GET /v2/contact_center/users/templates/{templateId}
  • POST /v2/contact_center/users/templates
• New page_size request field in the following Flows APIs:
  • GET /v2/contact_center/flows_entry_points
  • GET /v2/contact_center/flows
• New X-Zoom-Division-Id request field in the following Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/log/historical/agent_opt
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
  • GET /v2/contact_center/analytics/log/historical/agent_compliance
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/log/historical/journey
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New contact_field_key,caller_id_table_field_id,data_table_id response fields in the following Campaigns APIs:
  • POST /v2/contact_center/outbound_campaign/campaigns
  • GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}
• New division_name,status_category,division_id response fields in the following Agent Statuses API:
  • GET /v2/contact_center/system_statuses
• New X-Zoom-Division-Id request field in the following Address Books APIs:
  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • DELETE /v2/contact_center/address_books/{addressBookId}
  • PATCH /v2/contact_center/address_books/custom_fields/{customFieldId}
  • PATCH /v2/contact_center/address_books/units/{unitId}
  • DELETE /v2/contact_center/address_books/custom_fields/{customFieldId}
  • PATCH /v2/contact_center/address_books/{addressBookId}
  • DELETE /v2/contact_center/address_books/units/{unitId}
  • POST /v2/contact_center/address_books/custom_fields
  • POST /v2/contact_center/address_books
  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/units
• New division_name,division_id response fields in the following Routing Profiles APIs:
  • POST /v2/contact_center/agent_routing_profiles
  • POST /v2/contact_center/consumer_routing_profiles
  • GET /v2/contact_center/agent_routing_profiles
  • GET /v2/contact_center/consumer_routing_profiles
  • GET /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
  • GET /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}
• New X-Zoom-Division-Id request field in the following Operating Hours APIs:
  • GET /v2/contact_center/closures/{closureSetId}
  • DELETE /v2/contact_center/closures/{closureSetId}
  • PATCH /v2/contact_center/closures/{closureSetId}
  • PATCH /v2/contact_center/business_hours/{businessHourId}
• New source_id,source_name request fields in the following Address Books API:
  • POST /v2/contact_center/address_books/{addressBookId}/contacts
• New division_id,division_name response fields in the following Inboxes APIs:
  • GET /v2/contact_center/inboxes
  • GET /v2/contact_center/inboxes/{inboxId}/messages
  • GET /v2/contact_center/inboxes/messages
  • GET /v2/contact_center/inboxes/{inboxId}/users
• New user_emails request field in the following Users API:
  • DELETE /v2/contact_center/users
• New division_name,division_id response fields in the following Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}
  • GET /v2/contact_center/engagements/{engagementId}/events
  • GET /v2/contact_center/engagements/{engagementId}/survey
  • GET /v2/contact_center/engagements/{engagementId}/transfer/flows
  • GET /v2/contact_center/engagements/{engagementId}/transfer/queues
  • GET /v2/contact_center/engagements/{engagementId}/transfer/users
  • GET /v2/contact_center/open_engagements
• New delete_all_recordings request field in the following Recordings API:
  • DELETE /v2/contact_center/engagements/{engagementId}/recordings
• New division_name,division_id response fields in the following Notes APIs:
  • GET /v2/contact_center/engagements/notes
  • GET /v2/contact_center/engagements/{engagementId}/notes
  • GET /v2/contact_center/engagements/{engagementId}/notes/{noteId}
• New division_id,division_name response fields in the following Users APIs:
  • GET /v2/contact_center/users/{userId}
  • GET /v2/contact_center/users/templates/{templateId}
  • POST /v2/contact_center/users/templates
  • GET /v2/contact_center/users/templates
  • GET /v2/contact_center/users/{userId}/skills
  • GET /v2/contact_center/users/{userId}/queues
  • GET /v2/contact_center/users/{userId}/recordings
• New X-Zoom-Division-Id request field in the following Logs APIs:
  • GET /v2/accounts/{accountId}/contact_center/sms
  • GET /v2/contact_center/sms
  • GET /v2/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/voice_calls
  • GET /v2/contact_center/messaging/messages
• New recordingId request field in the following Recordings API:
  • DELETE /v2/contact_center/recordings/{recordingId}
• New X-Zoom-Division-Id request field in the following Flows APIs:
  • POST /v2/contact_center/flows/{flowId}/entry_points
  • GET /v2/contact_center/flows/{flowId}/export
  • GET /v2/contact_center/flows/{flowId}/entry_points
  • DELETE /v2/contact_center/flows/{flowId}/entry_points
  • DELETE /v2/contact_center/flows/{flowId}
  • GET /v2/contact_center/flows/{flowId}
  • PATCH /v2/contact_center/flows/{flowId}
• New X-Zoom-Division-Id request field in the following Follow-up Tasks APIs:
  • GET /v2/contact_center/engagements/{engagementId}/follow_up_tasks/{taskId}
  • GET /v2/contact_center/engagements/{engagementId}/follow_up_tasks
  • PATCH /v2/contact_center/engagements/{engagementId}/follow_up_tasks/{taskId}
• New division_id,division_name response fields in the following Dispositions APIs:
  • GET /v2/contact_center/dispositions/sets
  • GET /v2/contact_center/dispositions/sets/{dispositionSetId}
  • POST /v2/contact_center/dispositions/sets
  • GET /v2/contact_center/dispositions/{dispositionId}
  • GET /v2/contact_center/dispositions
  • POST /v2/contact_center/dispositions
• New division_name,division_id response fields in the following Skills APIs:
  • GET /v2/contact_center/skills/{skillId}/users
  • GET /v2/contact_center/skills/categories/{skillCategoryId}
  • GET /v2/contact_center/skills/{skillId}
  • GET /v2/contact_center/skills/categories
  • GET /v2/contact_center/skills
  • POST /v2/contact_center/skills
• New skill_identifier_type request field in the following Skills APIs:
  • DELETE /v2/contact_center/skills/{skillId}
  • PATCH /v2/contact_center/skills/{skillId}
  • GET /v2/contact_center/skills/{skillId}
• New delete_all_recordings request field in the following Queues API:
  • DELETE /v2/contact_center/queues/{queueId}/recordings
• New division_name,division_id response fields in the following Variables APIs:
  • POST /v2/contact_center/variables
  • GET /v2/contact_center/variable_logs/{variableLogId}
  • GET /v2/contact_center/variables/groups
  • POST /v2/contact_center/variables/groups
  • GET /v2/contact_center/variables
  • GET /v2/contact_center/variable_logs
  • GET /v2/contact_center/variables/{variableId}
  • GET /v2/contact_center/variables/groups/{variableGroupId}
• New X-Zoom-Division-Id request field in the following Notes APIs:
  • PATCH /v2/contact_center/engagements/{engagementId}/notes/{noteId}
  • GET /v2/contact_center/engagements/notes
  • GET /v2/contact_center/engagements/{engagementId}/notes
  • GET /v2/contact_center/engagements/{engagementId}/notes/{noteId}
• New division_name,division_id response fields in the following Logs APIs:
  • GET /v2/accounts/{accountId}/contact_center/sms
  • GET /v2/contact_center/sms
  • GET /v2/contact_center/work_item/messages
  • GET /v2/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/voice_calls
  • GET /v2/contact_center/messaging/messages
  • GET /v2/contact_center/email/messages
• New division_name,division_id response fields in the following Flows APIs:
  • POST /v2/contact_center/flows/{flowId}/entry_points
  • GET /v2/contact_center/flows_entry_points
  • GET /v2/contact_center/flows/{flowId}/entry_points
  • GET /v2/contact_center/flows
  • GET /v2/contact_center/flows/{flowId}
• New status_identifier_type request field in the following Agent Statuses APIs:
  • GET /v2/contact_center/system_statuses/{statusId}
  • DELETE /v2/contact_center/system_statuses/{statusId}
  • PATCH /v2/contact_center/system_statuses/{statusId}
• New division_name,division_id response fields in the following Follow-up Tasks APIs:
  • GET /v2/contact_center/engagements/{engagementId}/follow_up_tasks/{taskId}
  • GET /v2/contact_center/engagements/{engagementId}/follow_up_tasks
• New X-Zoom-Division-Id request field in the following Skills APIs:
  • GET /v2/contact_center/skills/categories
  • POST /v2/contact_center/skills
• New page_size request field in the following Routing Profiles APIs:
  • GET /v2/contact_center/agent_routing_profiles
  • GET /v2/contact_center/consumer_routing_profiles
• New bucket_id request field in the following Queue Waiting Experiences API:
  • DELETE /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
• New X-Zoom-Division-Id request field in the following Variables APIs:
  • POST /v2/contact_center/variables
  • GET /v2/contact_center/variable_logs/{variableLogId}
  • POST /v2/contact_center/variables/groups
  • DELETE /v2/contact_center/variables/{variableId}
  • PATCH /v2/contact_center/variables/{variableId}
  • DELETE /v2/contact_center/variables/groups/{variableGroupId}
  • PATCH /v2/contact_center/variables/groups/{variableGroupId}
  • DELETE /v2/contact_center/variable_logs/{variableLogId}
  • GET /v2/contact_center/variables/groups/{variableGroupId}
• New X-Zoom-Division-Id request field in the following Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}
  • POST /v2/contact_center/engagement
  • GET /v2/contact_center/engagements/{engagementId}/events
  • GET /v2/contact_center/engagements/{engagementId}/survey
• New page_size request field in the following Campaigns APIs:
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
• New division_id,division_name response fields in the following Roles APIs:
  • GET /v2/contact_center/roles/{roleId}/users
  • POST /v2/contact_center/roles
  • GET /v2/contact_center/roles
  • POST /v2/contact_center/roles/duplicate
  • GET /v2/contact_center/roles/{roleId}
  • POST /v2/contact_center/roles/{roleId}/users
• New division_id,division_name response fields in the following Regions APIs:
  • POST /v2/contact_center/regions
  • GET /v2/contact_center/regions/{regionId}
  • GET /v2/contact_center/regions
  • GET /v2/contact_center/regions/{regionId}/users
• New skillCategoryId request field in the following Skills APIs:
  • PATCH /v2/contact_center/skills/categories/{skillCategoryId}
  • DELETE /v2/contact_center/skills/categories/{skillCategoryId}
• New timezone request field in the following Queues API:
  • GET /v2/contact_center/queues/{queueId}/scheduled_callbacks/supportive_slots
• New skill_identifier_type request field in the following Users API:
  • DELETE /v2/contact_center/users/{userId}/skills/{skillId}
• New aiea_flagged response field in the following Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/log/historical/engagement
• New userId request field in the following Roles API:
  • DELETE /v2/contact_center/roles/{roleId}/users/{userId}
• New page_size request field in the following Teams APIs:
  • GET /v2/contact_center/teams/{teamId}/supervisors
  • GET /v2/contact_center/teams
  • GET /v2/contact_center/teams/{teamId}/agents
  • GET /v2/contact_center/teams/{teamId}/children
• New X-Zoom-Division-Id request field in the following Roles APIs:
  • POST /v2/contact_center/roles
  • GET /v2/contact_center/roles
  • POST /v2/contact_center/roles/duplicate
  • POST /v2/contact_center/roles/{roleId}/users
• New X-Zoom-Division-Id request field in the following Regions API:
  • POST /v2/contact_center/regions
• New next_page_token request field in the following Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/expert_assist
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/dataset/historical/routing_log_performance
• New target request field in the following Call Control API:
  • POST /v2/contact_center/users/{userId}/commands
• New page_size request field in the following Queues APIs:
  • GET /v2/contact_center/queues/{queueId}/supervisors
  • GET /v2/contact_center/queues
  • GET /v2/contact_center/queues/{queueId}/agents
  • GET /v2/contact_center/queues/{queueId}/dispositions
  • GET /v2/contact_center/queues/{queueId}/dispositions/sets
  • GET /v2/contact_center/queue_templates
  • GET /v2/contact_center/queues/{queueId}/recordings
• New userId request field in the following Users API:
  • POST /v2/contact_center/users/{userId}/skills
• New bucket_id request field in the following Queues APIs:
  • PATCH /v2/contact_center/queues/{queueId}/interrupt
  • GET /v2/contact_center/queues/{queueId}/interrupt
  • DELETE /v2/contact_center/queues/{queueId}/interrupt_menu
• New inbox_identifier_type request field in the following Inboxes API:
  • POST /v2/contact_center/inboxes/{inboxId}/users
• New X-Zoom-Division-Id request field in the following Users APIs:
  • PATCH /v2/contact_center/users/status
  • GET /v2/contact_center/users/{userId}
  • GET /v2/contact_center/users/templates/{templateId}
  • PATCH /v2/contact_center/users/{userId}/opt_in_out_queues
  • POST /v2/contact_center/users/templates
  • PATCH /v2/contact_center/users
  • PATCH /v2/contact_center/users/templates/{templateId}
• New aiea_flagged request field in the following Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/log/historical/engagement
• New assign_type request field in the following Queues APIs:
  • DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}
  • DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}
• New X-Zoom-Division-Id request field in the following Dispositions APIs:
  • DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}
  • GET /v2/contact_center/dispositions/sets/{dispositionSetId}
  • DELETE /v2/contact_center/dispositions/{dispositionId}
  • PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}
  • POST /v2/contact_center/dispositions/sets
  • GET /v2/contact_center/dispositions/{dispositionId}
  • POST /v2/contact_center/dispositions
• New subject response field in the following Engagements API:
  • GET /v2/contact_center/open_engagements
• New variable_identifier_type request field in the following Variables API:
  • GET /v2/contact_center/variables/{variableId}
• New consumer_routing_profile_identifier_type request field in the following Routing Profiles API:
  • DELETE /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
• New page_size request field in the following Inboxes APIs:
  • GET /v2/contact_center/inboxes/{inboxId}/messages
  • GET /v2/contact_center/inboxes/{inboxId}/users
• New X-Zoom-Division-Id request field in the following Accounts API:
  • GET /v2/contact_center/storage/locations
• New X-Zoom-Division-Id request field in the following Queues APIs:
  • DELETE /v2/contact_center/queues/{queueId}/scheduled_callbacks/attendees/{attendeeId}
  • POST /v2/contact_center/queues/batch
  • GET /v2/contact_center/queues/{queueId}/operating_hours
  • PATCH /v2/contact_center/queues/{queueId}
  • DELETE /v2/contact_center/queue_templates
  • PATCH /v2/contact_center/queues/{queueId}/agents/{userId}
  • DELETE /v2/contact_center/queues/{queueId}
  • DELETE /v2/contact_center/queues/{queueId}/agents/{userId}
  • DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}
  • DELETE /v2/contact_center/queues/{queueId}/teams/{teamId}
  • POST /v2/contact_center/queues/{queueId}/teams
  • GET /v2/contact_center/queue_templates/{queueTemplateId}
  • PATCH /v2/contact_center/queues/{queueId}/operating_hours
  • DELETE /v2/contact_center/queue_templates/{queueTemplateId}
  • GET /v2/contact_center/queues/{queueId}
  • POST /v2/contact_center/queues/{queueId}/supervisors
  • POST /v2/contact_center/queues/{queueId}/interrupt_menu
  • DELETE /v2/contact_center/queues/batch
  • POST /v2/contact_center/queues/{queueId}/dispositions/sets
  • PATCH /v2/contact_center/queue_templates/{queueTemplateId}
  • POST /v2/contact_center/queue_templates
  • DELETE /v2/contact_center/queues/{queueId}/teams
  • POST /v2/contact_center/queues/{queueId}/agents
• New custom_fields request field in the following Campaigns API:
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/batch
• New user_template_identifier_type request field in the following Users API:
  • DELETE /v2/contact_center/users/templates/{templateId}
• New page_size request field in the following Users APIs:
  • GET /v2/contact_center/users/templates
  • GET /v2/contact_center/users/{userId}/skills
  • GET /v2/contact_center/users/{userId}/queues
  • GET /v2/contact_center/users/{userId}/recordings
• New role_identifier_type request field in the following Roles API:
  • GET /v2/contact_center/roles/{roleId}
• New page_size request field in the following Dispositions APIs:
  • GET /v2/contact_center/dispositions/sets
  • GET /v2/contact_center/dispositions
• New caller_id request field in the following Campaigns APIs:
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/batch
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
• New X-Zoom-Division-Id request field in the following Inboxes APIs:
  • PATCH /v2/contact_center/inboxes/{inboxId}/email_notification
  • DELETE /v2/contact_center/inboxes/{inboxId}/queues
  • PATCH /v2/contact_center/inboxes/{inboxId}
  • GET /v2/contact_center/inboxes
  • GET /v2/contact_center/inboxes/{inboxId}/messages
  • POST /v2/contact_center/inboxes
  • GET /v2/contact_center/inboxes/messages
  • POST /v2/contact_center/inboxes/{inboxId}/queues
  • DELETE /v2/contact_center/inboxes/messages
  • GET /v2/contact_center/inboxes/{inboxId}
  • DELETE /v2/contact_center/inboxes/{inboxId}/messages/{messageId}
  • DELETE /v2/contact_center/inboxes/{inboxId}/users
  • DELETE /v2/contact_center/inboxes
  • DELETE /v2/contact_center/inboxes/{inboxId}/messages
• New skill_category_identifier_type request field in the following Skills API:
  • GET /v2/contact_center/skills/categories/{skillCategoryId}
• New X-Zoom-Division-Id request field in the following Teams APIs:
  • GET /v2/contact_center/teams/{teamId}/parents
  • DELETE /v2/contact_center/teams/{teamId}
  • PATCH /v2/contact_center/teams/{teamId}/move
  • POST /v2/contact_center/teams/{teamId}/supervisors
  • POST /v2/contact_center/teams
  • PATCH /v2/contact_center/teams/{teamId}
  • POST /v2/contact_center/teams/{teamId}/agents
  • GET /v2/contact_center/teams/{teamId}
• New caller_id response field in the following Campaigns APIs:
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
• New page_size request field in the following Regions APIs:
  • GET /v2/contact_center/regions
  • GET /v2/contact_center/regions/{regionId}/users
• New page_size request field in the following Roles API:
  • GET /v2/contact_center/roles/{roleId}/users
• New move_to_region_id request field in the following Regions API:
  • DELETE /v2/contact_center/regions/{regionId}
• New user_identifier_type request field in the following Users APIs:
  • DELETE /v2/contact_center/users/{userId}
  • PATCH /v2/contact_center/users/{userId}
  • PATCH /v2/contact_center/users/{userId}/status
• New user_ids request field in the following Teams APIs:
  • DELETE /v2/contact_center/teams/{teamId}/agents
  • DELETE /v2/contact_center/teams/{teamId}/supervisors
• New next_page_token request field in the following Logs APIs:
  • GET /v2/contact_center/work_item/messages
  • GET /v2/contact_center/email/messages
• New transfer_role_id request field in the following Roles API:
  • DELETE /v2/contact_center/roles/{roleId}
• New cancel_reason field in the following Tasks webhook events:
  • contact_center.task_canceled
• New message_style_type field in the following Agent Actions webhook events:
  • contact_center.engagement_user_sent_message