Introducing new Campaign APIs and expanded engagements fields for enhanced Contact Center management

Added

• New Campaign APIs.
  • PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • POST /v2/contact_center/outbound_campaign/campaigns
  • GET /v2/contact_center/outbound_campaign/campaigns
  • GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • PUT /v2/contact_center/outbound_campaign/campaigns/{campaignId}/dialer/{command}
  • DELETE /v2/contact_center/outbound_campaign/campaigns/{campaignId}
• New webhook event.
  • contact_center.outbound_campaign_dialer_status

Changed

• New end_time, talk_duration, and survey_id response fields in these Engagements APIs.
  • GET /v2/contact_center/engagements/{engagementId}
  • GET /v2/contact_center/engagements
• New waiting_duration, flow_duration, handling_duration, wrap_up_duration, agents, queues, and flows response fields in this Engagements` API.
  • `GET /v2/contact_center/engagements``
• New transfer_from and transfer_from_id fields in this webhook event.
  • contact_center.engagement_started