# Introducing new Campaign APIs and expanded engagements fields for enhanced Contact Center management

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## Added

-   New **Campaign** APIs.
    -   `PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}`
    -   `POST /v2/contact_center/outbound_campaign/campaigns`
    -   `GET /v2/contact_center/outbound_campaign/campaigns`
    -   `GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}`
    -   `PUT /v2/contact_center/outbound_campaign/campaigns/{campaignId}/dialer/{command}`
    -   `DELETE /v2/contact_center/outbound_campaign/campaigns/{campaignId}`
-   New webhook event.
    -   `contact_center.outbound_campaign_dialer_status`

## Changed

-   New `end_time`, `talk_duration`, and `survey_id` response fields in these **Engagements** APIs.
    -   `GET /v2/contact_center/engagements/{engagementId}`
    -   `GET /v2/contact_center/engagements`
-   New `waiting_duration`, `flow_duration`, `handling_duration`, `wrap_up_duration`, `agents`, `queues`, and `flows` response fields in this **Engagements**` API.
    -   `GET /v2/contact_center/engagements``
-   New `transfer_from` and `transfer_from_id` fields in this webhook event.
    -   `contact_center.engagement_started`