New inbox webhooks, new time-related fields
Added
- New SMS API:
POST /v2/contact_center/sms
- New webhook event:
contact_center.inbox_message_downloaded
contact_center.inbox_message_reopened
contact_center.inbox_message_deleted
contact_center.sms_status
contact_center.inbox_message_resolved
contact_center.inbox_message_opened
contact_center.inbox_message_assigned
contact_center.inbox_message_received
contact_center.engagement_survey_status
Changed
- New
recording_start_time_ms field in these webhook events:
contact_center.recording_transcript_completed
contact_center.recording_completed
contact_center.recording_paused
contact_center.recording_stopped
contact_center.recording_resumed
- New
queue_created_time field in this webhook event:
contact_center.queue_created
- New
created_time_ms and last_modified_time_ms fields in these webhook events:
contact_center.task_created
contact_center.task_completed
contact_center.task_reservation_created
contact_center.task_canceled
contact_center.task_reservation_canceled
contact_center.task_reservation_rejected
contact_center.task_reservation_accepted
contact_center.task_deleted
contact_center.task_reservation_completed
contact_center.task_updated
contact_center.task_reservation_timeout
- New
date_time_ms field in these webhook events:
contact_center.queue_deleted
contact_center.engagement_upgrade_expired
contact_center.engagement_consumer_ended
contact_center.business_hours_updated
contact_center.queue_agent_assigned
contact_center.business_hours_deleted
contact_center.queue_supervisor_assigned
contact_center.closure_created
contact_center.engagement_monitor_started
contact_center.engagement_upgrade_completed
contact_center.recording_started
contact_center.engagement_monitor_ended
contact_center.closure_deleted
contact_center.user_login
contact_center.outbound_campaign_dialer_status
contact_center.engagement_note_added
contact_center.user_opt_out
contact_center.engagement_consumer_answered
contact_center.engagement_ended
contact_center.queue_created
contact_center.user_opt_in
contact_center.engagement_transfer_timeout
contact_center.business_hours_created
contact_center.engagement_transfer_accepted
contact_center.recording_paused
contact_center.user_created
contact_center.queue_supervisor_unassigned
contact_center.user_updated
contact_center.task_entered_queue
contact_center.engagement_started
contact_center.engagement_user_muted
contact_center.engagement_user_unmuted
contact_center.engagement_transfer_reserved
contact_center.closure_updated
contact_center.engagement_wrap_up_started
contact_center.engagement_upgrade_initiated
contact_center.engagement_messaging_transcript_completed
contact_center.recording_deleted
contact_center.task_exited_queue
contact_center.queue_agent_unassigned
contact_center.engagement_transfer_canceled
contact_center.recording_permanently_deleted
contact_center.engagement_transfer_completed
contact_center.engagement_transfer_initiated
contact_center.queue_operating_hours_updated
contact_center.engagement_takeover_started
contact_center.engagement_user_dtmf_sent
contact_center.voicemail_transcript_completed
contact_center.queue_inbound_sla_updated
contact_center.engagement_consumer_notified
contact_center.engagement_user_unhold
contact_center.recording_stopped
contact_center.user_logout
contact_center.user_deleted
contact_center.engagement_wrap_up_ended
contact_center.engagement_user_hold
contact_center.engagement_transfer_rejected
contact_center.user_status_changed
contact_center.recording_resumed
contact_center.engagement_user_ended
contact_center.engagement_disposition_added
contact_center.engagement_user_answered
contact_center.engagement_transfer_queued
- New
recording_end_time_ms field in these webhook events:
contact_center.recording_transcript_completed
contact_center.recording_completed