New inbox webhooks, new time-related fields

Added

  • New SMS API:
    • POST /v2/contact_center/sms
  • New webhook event:
    • contact_center.inbox_message_downloaded
    • contact_center.inbox_message_reopened
    • contact_center.inbox_message_deleted
    • contact_center.sms_status
    • contact_center.inbox_message_resolved
    • contact_center.inbox_message_opened
    • contact_center.inbox_message_assigned
    • contact_center.inbox_message_received
    • contact_center.engagement_survey_status

Changed

  • New recording_start_time_ms field in these webhook events:
    • contact_center.recording_transcript_completed
    • contact_center.recording_completed
    • contact_center.recording_paused
    • contact_center.recording_stopped
    • contact_center.recording_resumed
  • New queue_created_time field in this webhook event:
    • contact_center.queue_created
  • New created_time_ms and last_modified_time_ms fields in these webhook events:
    • contact_center.task_created
    • contact_center.task_completed
    • contact_center.task_reservation_created
    • contact_center.task_canceled
    • contact_center.task_reservation_canceled
    • contact_center.task_reservation_rejected
    • contact_center.task_reservation_accepted
    • contact_center.task_deleted
    • contact_center.task_reservation_completed
    • contact_center.task_updated
    • contact_center.task_reservation_timeout
  • New date_time_ms field in these webhook events:
    • contact_center.queue_deleted
    • contact_center.engagement_upgrade_expired
    • contact_center.engagement_consumer_ended
    • contact_center.business_hours_updated
    • contact_center.queue_agent_assigned
    • contact_center.business_hours_deleted
    • contact_center.queue_supervisor_assigned
    • contact_center.closure_created
    • contact_center.engagement_monitor_started
    • contact_center.engagement_upgrade_completed
    • contact_center.recording_started
    • contact_center.engagement_monitor_ended
    • contact_center.closure_deleted
    • contact_center.user_login
    • contact_center.outbound_campaign_dialer_status
    • contact_center.engagement_note_added
    • contact_center.user_opt_out
    • contact_center.engagement_consumer_answered
    • contact_center.engagement_ended
    • contact_center.queue_created
    • contact_center.user_opt_in
    • contact_center.engagement_transfer_timeout
    • contact_center.business_hours_created
    • contact_center.engagement_transfer_accepted
    • contact_center.recording_paused
    • contact_center.user_created
    • contact_center.queue_supervisor_unassigned
    • contact_center.user_updated
    • contact_center.task_entered_queue
    • contact_center.engagement_started
    • contact_center.engagement_user_muted
    • contact_center.engagement_user_unmuted
    • contact_center.engagement_transfer_reserved
    • contact_center.closure_updated
    • contact_center.engagement_wrap_up_started
    • contact_center.engagement_upgrade_initiated
    • contact_center.engagement_messaging_transcript_completed
    • contact_center.recording_deleted
    • contact_center.task_exited_queue
    • contact_center.queue_agent_unassigned
    • contact_center.engagement_transfer_canceled
    • contact_center.recording_permanently_deleted
    • contact_center.engagement_transfer_completed
    • contact_center.engagement_transfer_initiated
    • contact_center.queue_operating_hours_updated
    • contact_center.engagement_takeover_started
    • contact_center.engagement_user_dtmf_sent
    • contact_center.voicemail_transcript_completed
    • contact_center.queue_inbound_sla_updated
    • contact_center.engagement_consumer_notified
    • contact_center.engagement_user_unhold
    • contact_center.recording_stopped
    • contact_center.user_logout
    • contact_center.user_deleted
    • contact_center.engagement_wrap_up_ended
    • contact_center.engagement_user_hold
    • contact_center.engagement_transfer_rejected
    • contact_center.user_status_changed
    • contact_center.recording_resumed
    • contact_center.engagement_user_ended
    • contact_center.engagement_disposition_added
    • contact_center.engagement_user_answered
    • contact_center.engagement_transfer_queued
  • New recording_end_time_ms field in these webhook events:
    • contact_center.recording_transcript_completed
    • contact_center.recording_completed